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Order Management

To view your eSalon order history and invoices:

  1. Log in and go to "Account" in the upper-right corner of the screen.
  2. Click "Order History" and select an order number to see the corresponding invoice.

U.S. /CANADA CLIENTS: To track your eSalon order once it has shipped:

  1. Log in and go to "Account" in the upper-right corner of the screen.
  2. Click "Order History" and select an order number you wish to track.
  3. Click "Track Order" next to Status.

Your can also view your order invoice and tracking ID by referring to your shipping confirmation email.

We're sorry that your delivery arrived damaged! We'll be happy to replace or refund any affected items.

Just let us know the product and the nature of the damage here. To help us take care of this as quickly as possible, please also be sure to include your order number, which you can find within your Order History or your order confirmation email.

We're sorry that you received an incomplete delivery! We'll be happy to replace or refund any missing items.

Please use the contact form here to let us know which product was missing. To help us take care of this as quickly as possible, please also be sure to include your order number, which you can find within your Order History or your order confirmation email.

We're sorry you haven't received your order! We'll be happy to help.

If you are in the U.S., please allow 6 business days after shipment for your order to arrive to you. In Canada, the United Kingdom or the European Union, your delivery may take a full 12 business days from the day of shipment.

If your shipping time has been longer than this, please let us know here and we will be happy to send you a replacement. To help us process your reshipment as quickly as possible, please reference your order number, which you can find within your Order History or your order confirmation email.

Rush Processing is an in-house service that fast tracks your order's processing, so your colorist will review and prepare your hair color order ahead of others. It does not upgrade your shipping method.

NOTE: We're unable to add Rush Processing to an order that has already been placed.

Currently, our website does not support processing multiple (bulk) orders. However, we're happy to work with you to find a solution.

Please send an email to help@esalon.com detailing your circumstances. A member of our Color + Care Team will be glad to assist you!