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Order Management

View / Track Orders

Orders typically take 3 business days from the order date to ship. This allows for your colorist to formulate and craft your custom color and get your color kit out the door. Once your order ships, you will receive an email with tracking information and order details.

To check the status of your current order, please *Click Here*.

Damaged Shipment

We're sorry that your delivery arrived damaged! We'll be happy to replace or refund any affected items.

Just let us know the product and the nature of the damage here. To help us take care of this as quickly as possible, please also be sure to include your order number, which you can find within your Order History or your order confirmation email.

Missing Item

We're sorry that you received an incomplete delivery! We'll be happy to replace or refund any missing items.

Please use the contact form here to let us know which product was missing. To help us take care of this as quickly as possible, please also be sure to include your order number, which you can find within your Order History or your order confirmation email.

Missing Order

We're sorry you haven't received your order! We'll be happy to help.

If you are in the U.S., please allow 6 business days after shipment for your order to arrive to you. In Canada, the United Kingdom or the European Union, your delivery may take a full 12 business days from the day of shipment.

If your shipping time has been longer than this, please let us know here and we will be happy to send you a replacement. To help us process your reshipment as quickly as possible, please reference your order number, which you can find within your Order History or your order confirmation email.

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Rush Processing

Rush Processing is an in-house service that fast tracks your order processing, so your colorist will review and prepare your hair color order ahead of others. It does not upgrade your shipping method.

NOTE: We're unable to add Rush Processing to an order that has already been placed.

Processing Multiple Orders

Currently, our website does not support processing multiple (bulk) orders, but we're happy to work something out!

Just send us an email over at [email protected] and let us know the details. A member of our Color + Care Team will get back ASAP!

Return Instructions

Need to return an order? No problem! Simply write ‘Return to Sender’ on the mailing label of the unopened box and leave it for pickup by your mail carrier. You will not have to pay for the return shipping.

Please note, orders being returned must be within 30 days of the original purchase date to be eligible for a refund.

Once the return is received, you will see your refund reflected on the original method of payment within 10 business days.

We're here for you.

Tap 'CONTACT US' below to send us a message.

You may call us at (866) 550-2424 Monday-Friday, 8am-5pm PT for urgent matters.

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