eSalon grants you the limited, non-exclusive right and license to make personal use of the Site and to buy products and services from eSalon. This license does NOT include any right to resale or commercial use of the Site or its contents; any right to collect and/or use any product listings, descriptions, or prices; any right to use the look and feel of the Site, to copy the Site or to make derivative works from the Site or its contents; any right to download or copy account information for the benefit of another business or person; or any right to use data mining, robots, or similar data gathering and extraction tools. You may not use any metatags or other hidden text utilizing eSalon's name or trademarks without eSalon's express written consent. eSalon reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion. Any other type of commercial use is prohibited. If you are under 18, you may use the Site only with the direct involvement of your parent or guardian. This Site is not intended for use by anyone under 13 at any time.
eSalon's name, logo, the contents and materials on the Site, software, designs, graphical elements and data are, unless otherwise indicated, the property of eSalon or its licensors, and are protected by United States and international trademark, copyright and other intellectual property laws. None of the foregoing may be reproduced, duplicated, copied, appropriated, sold, resold, or used for commercial purposes unrelated to eSalon without the prior written consent of eSalon. Any unauthorized use of eSalon's intellectual property would result in the termination of the license and rights hereby granted and may result in civil and/or criminal prosecution.
eSalon grants you the nonexclusive, revocable right to post text hyperlinks on your website to any section of the Site as long as the link does not portray eSalon, its officers, employees, affiliates and/or partners in a false, misleading, derogatory, defamatory or otherwise offensive or damaging manner. You agree that you will remove any such link at eSalon's written (including emailed) instruction. The right to post links to the Site does not imply the right to use eSalon's logo or other trademarks unless eSalon consents in writing. In addition, you may not frame or use framing to enclose any trademark, logo or other proprietary information of eSalon without eSalon's express written consent.
A client who wishes to purchase products or services from the Site needs to create an account. In order to establish an account, you must provide an email and password combination as well as your first and last name. You will have the ability to change this information after you create your account. Thereafter, you only will have to enter your email address and password to access your account. Should you lose or forget your password, our system will—at your request—send you an email to reset it. In the event you cannot remember which email address you used, please call eSalon at a number listed below. You may also create an account or login using Facebook.
Toll Free Phone Numbers
US: (866) 550-2424
Canada: (855) 980-5828
United Kingdom: 0800 808 5400
Local Phone Number
EU Countries: 44-20-3095-2982
You also will need a user account in order to post any User Content, such as product reviews, to the Site. You will be asked to choose a "display name" that will be shown on the Site accompanying your User Content, which need not be your actual name. We recommend that you use a "display name" for privacy purposes.
It is important that you keep all of your account information, including without limitation your billing, shipping, and hair color profile/preferences, updated and current. On the Site, you will be able to manage your account information directly.
(l) Made For You Hair Color Plan
One of the easiest ways to make purchases on the Site is to join the Made for You Hair Color Plan, our well established subscription service/plan, in which eSalon automatically sends your next order of eSalon products on the delivery frequency of your choice. Each time eSalon ships a product to you, eSalon will charge the credit card saved in your account for the cost of the hair product(s) plus any applicable taxes and shipping charges. As a user of the Made for You Hair Color Plan, you still have the flexibility to make adjustments to your hair color formula online; you just need to let us know before we prepare your upcoming hair color product for delivery. Once your account has been set up and your first order shipped, you may turn off the Made for You Hair Color Plan at any time by logging in to your account and choosing the delivery settings option, or by calling a toll-free eSalon telephone number set forth above. Your cancellation will not affect your obligation with respect to any product that already has been prepared for upcoming delivery to you. You also may restart your Made for You Hair Color Plan at any time on our Site.
From time to time eSalon may offer promotions to people who want to become eSalon clients. These promotions may be specific to new or prospective clients and not available to existing or previous clients, and may be limited to one per household, one per unique user account, one per credit card, one per address, or one per email address. eSalon reserves the right to determine if a promotion meant for a new client is applicable to you.
Some promotions are only available to clients who are participating in eSalon's Made for You Hair Color Plan or The Match-Up Service (below).
You also benefit from our 100% Satisfaction Guarantee (see below).
AFTER YOU TERMINATE THE MADE FOR YOU HAIR COLOR PLAN WE WILL NOT PREPARE ANY MORE PRODUCTS FOR YOU AND YOUR CREDIT CARD WILL NOT BE CHARGED (provided that you terminate before we have prepared your next shipment).
(ll) The Match-Up Service
Another easy and flexible way to make purchases on the Site at the most favorable pricing is to join The Match-Up Service, a subscription service in which eSalon will send you a minimum of three (3) products at a frequency of between four to twelve weeks (4-12) for the fixed price indicated on the Site. You may select up to five (5) products for delivery (the pricing will be adjusted upward should you choose more than three (3) products) that you desire. You select your desired delivery date and you pay as you go, based on the payment method indicated in your account. You have the right to skip any order, cancel the Service at any time, adjust your frequency, modify your delivery date, and you also benefit from our 100% Satisfaction Guarantee (see below). If you are an active subscriber to the Service but fail to indicate which products you want in the given order frequency at which you’ve set, we’ll send the original set of products that you selected (“Your Pick”) or we will choose three (3) products for you based on your answers to our hair care questionnaire that you filled out when you first subscribed to the Service (“Expert Pick”).
eSalon reserves the right to modify its pricing at any time, by posting new prices on the Site. In addition, if you are enrolled in the Made for You Hair Color Plan or The Match-Up Service, new pricing will only affect deliveries made a minimum of ten (10) days after any price change.
eSalon gift cards are available in $25, $50 and $100 values in electronic (e-Gift Cards) and physical formats (Gift Cards). The amount of the gift card that you purchased will be charged to your credit card upon your confirmation and submission of the order.
To make a purchase with an eSalon gift card, the gift card holder must visit the Site to redeem the gift card toward the purchase of eligible products from eSalon. After purchase is complete, any remaining gift card balance will show up as a credit in the gift card holder’s account. If an order exceeds the amount of total available credit on the gift card, the remaining balance must be paid with a credit card.
eSalon gift cards have no expiration date.
Gift cards cannot be used to purchase other eSalon gift cards and they cannot be reloaded, resold, transferred for value, redeemed for cash or applied to any other account.
Gift card purchases cannot be refunded.
We are not responsible if a gift card is misplaced, lost, stolen, destroyed or used without your permission, and we have no obligation to replace a gift card under such circumstances.
eSalon reserves the right to close customer accounts and request alternative forms of payment if a fraudulently obtained gift card is redeemed and/or used to make purchases on the eSalon.com website or mobile application.
ESALON MAKES NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT A GIFT CARD CODE IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH GIFT CARD. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
When you invite friends to join eSalon.com, you will receive a $20.00 referral credit in your account for each friend who makes a Qualified First Time Purchase of at least $19.95—excluding tax, shipping and handling (“Referral Credit”). Your friend must be a new client (this offer excludes existing or returning clients). There is no limit to the amount of Referral Credits you can earn. You can track your Referral Credits by visiting the Invite a Friend section after logging into your account. Referral Credits will accrue in your account and do not expire, and are automatically applied to your orders or other purchases at checkout.
If two people refer the same friend, the Referral Credit is applied to the account of the referral link used to make the purchase, regardless of which link was received first. Limit to one Referral Credit per new email address registered on the Site.
You may not use spam or send unsolicited emails to people you do not know personally to collect Referral Credits.
Referral Credits may not be bartered, exchanged or sold, and have no cash value by themselves and cannot be redeemed for cash, and only have a notional cash value of $20.00 when used in connection with an eligible purchase on eSalon.com.
eSalon reserves the right, at any time and without prior written notice, to add, remove or otherwise modify the terms of the Invite a Friend program and the issuance and use of Referral Credits.
By posting any text, graphics, voice and/or audio files, photographs, illustrations, or videos to the Site, including without limitation any user reviews, photos, textual or video testimonials or comments (collectively, "User Content") you grant eSalon a nonexclusive, royalty-free, perpetual, irrevocable, worldwide, and fully sublicensable right (through multiple tiers) to use, reproduce, modify, adapt, publish, transfer, assign, translate, create derivate works from, distribute, and display such User Content on a worldwide basis in any media. You represent and warrant to eSalon that you own all rights to the User Content you submit or post to the Site or that you have obtained appropriate license rights from the owner in order to grant eSalon the license set forth in the preceding sentence, and that the User Content is accurate, not misleading, does not include profanity, will not cause harm to eSalon or to any other person or entity, does not and will not infringe the rights of any person or entity, and is not defamatory. You agree, to the extent permitted by applicable law, to indemnify, defend and hold harmless eSalon, its licensors and its partners against any third-party claims resulting from User Content you provide. eSalon as an online service provider under applicable law has the right but not the obligation to monitor or edit any User Content. eSalon takes no responsibility and assumes no liability for any User Content you post or submit to the Site.
eSalon attempts to describe its products as accurately as possible. However, eSalon does not represent or warrant that the product descriptions or related content on the Site are accurate, complete or up to date. Your remedy in the event that eSalon’s description is inaccurate is to return the product in accordance with the return policies described under "Satisfaction Guaranteed" below.
If you have reason to believe that there is any User Content or other material, content or work product on the Site that infringes intellectual property that you own or control, please let us know in writing by following the procedures set forth below (which track the notification and takedown requirements of the Digital Millennium Copyright Act (DMCA) in the United States). Your notification to eSalon must include all of the following components:
Please send your notification to the eSalon's Copyright Agent (or email it) as follows:Copyright Agent
HAIR COLOR AND HAIR CARE PRODUCT DIFFERENCES ARE LIKELY TO OCCUR FOR MULTIPLE REASONS, INCLUDING BUT NOT LIMITED TO THE ACCURACY OF YOUR RESPONSES TO ESALON'S QUESTIONS AND/OR PROMPTS, THE SPECIFIC COLOR SETTINGS ON YOUR MONITOR, THE MANNER IN WHICH YOU TREAT THE PRODUCTS AND THE CARE WITH WHICH YOU FOLLOW THE INSTRUCTIONS AND CAUTIONS THEREON, AND YOUR PARTICULAR HAIR COLOR AND HAIR CARE PRODUCT APPLICATION TECHNIQUE. ESALON DOES NOT REPRESENT OR WARRANT THAT YOUR HAIR COLOR AND HAIR CARE RESULTS WILL BE IDENTICAL TO THAT OF THE PHOTOS OR IMAGES DISPLAYED ON THE SITE. ESALON DOES NOT MAKE ANY REPRESENTATION OR WARRANTY REGARDING DELIVERY TIMES.
ESALON PRODUCTS MAY CONTAIN INGREDIENTS WHICH CAN CAUSE ALLERGIC REACTIONS, AND IN RARE CASES SUCH REACTIONS CAN BE SEVERE. YOU AGREE TO FOLLOW ALL SAFETY PRECAUTIONS, WARNINGS AND INSTRUCTIONS SET FORTH ON THE PRODUCT PACKAGING AND IN THE COLORING GUIDE AND PERSONALIZED INSTRUCTIONS. TO VIEW THE LIST OF INGREDIENTS USED IN ESALON PRODUCTS AND THE REFERENCED PRECAUTIONS AND WARNINGS, PLEASE VISIT www.esalon.com/safetyprecautions.
THE SITE AND THE CONTENT AND MATERIALS CONTAINED THEREON ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SITE, INCLUDING ALL SITE CONTENT, IS AT YOUR SOLE RISK. ESALON DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT AS TO THE MATERIALS AND CONTENT ON THE SITE. ESALON DOES NOT REPRESENT OR WARRANT THAT MATERIALS AND CONTENT ON THE SITE ARE ACCURATE, COMPLETE, CURRENT, RELIABLE, OR ERROR-FREE.
ESALON DOES NOT REPRESENT OR WARRANT THAT THE SITE OR ITS SERVER(S), INCLUDING USER CONTENT OR CONTENT POSTED BY THIRD PARTIES, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS,. YOU SHOULD ENSURE THAT YOUR COMPUTERS ARE PROTECTED BY RECOGNIZED ANTIVIRUS SOFTWARE.
IN NO EVENT SHALL ESALON BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE), EQUITY OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF OR INABILITY TO USE THIS SITE OR THE MATERIALS THEREON OR RESULTING FROM USING ESALON PRODUCTS. IN THE EVENT THAT ESALON IS FOUND LIABLE TO YOU OR TO A THIRD PARTY FOR ANY REASON, OUR LIABILITY IS LIMITED TO THE GREATER OF: (A) ANY AMOUNTS YOU HAVE PAID US IN THE 12 MONTHS IMMEDIATELY PRECEDING THE CLAIM (THAT RESULTED IN LIABILITY) HAVING ARISEN, OR (B) $100 (ONE HUNDRED US DOLLARS). SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF WARRANTIES, OR CERTAIN LIMITATIONS OR EXCLUSIONS OF LIABILITY (SUCH AS NEW JERSEY), SO SOME OF THESE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
YOU AGREE, TO THE EXTENT PERMITTED BY APPLICABLE LAW, TO INDEMNIFY, DEFEND, AND HOLD HARMLESS ESALON, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS AND SUPPLIERS (COLLECTIVELY THE "PROVIDER") FROM AND AGAINST ALL LOSSES, EXPENSES, DAMAGES AND COSTS, INCLUDING REASONABLE ATTORNEYS' FEES, RESULTING FROM ANY VIOLATION OF THESE TERMS AND CONDITIONS OR ANY WRONGFUL OR UNLAWFUL ACTIVITY RELATED TO YOUR INTERNET ACCOUNT (INCLUDING NEGLIGENT OR WRONGFUL CONDUCT), BY YOU OR ANY OTHER PERSON ACCESSING THE SITE USING YOUR INTERNET ACCOUNT.
If you are not completely satisfied with your eSalon products, at your choice, we will either send you a new hair color formulation (or replacement hair care product) or issue a refund for your purchased items. To request a new reformulation (or replacement hair care product) or to request a refund, please contact us within 30 days from the date of your purchase at www.eSalon.com/refunds. Shipping costs are not refundable. eSalon reserves the right to limit refunds or reformulations (including product replacements) to one per client per product.
eSalon will issue a refund only for unused products returned within 30 days of the purchase date. Refunds are processed within 10 business days once eSalon has received the merchandise back. Shipping and handling fees are not refundable and eSalon reserves the right to limit refunds to one per client per product.