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ML18 - We’re truly sorry that our Coloring Tool Protective Cape did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Pam- We’re truly sorry that our Protective Cape did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Samantha C.
August 8, 2020
Not what I expected at all
POSTED BY:
Samantha C.
August 8, 2020
It’s not a cape it’s a bib if you can call it that. It smaller then I ever imagined it don’t even fit around my neck and the NORMAL capes at the salons fit but this not even close
Samantha - We're truly sorry that our Coloring Tool did not provide protection that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Robin- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Michaelene - We’re truly sorry that our Protective Cape- Coloring Tool did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Mary B.
July 3, 2020
Never received
POSTED BY:
Mary B.
July 3, 2020
It's still in transit although my USPS app said it was scheduled for delivery on 6/26
Mary B. - Thank you for your feedback! Upon reviewing your profile, it appears that your order may have been delivered after your message was sent to us. We have reached out to you via email to discuss this matter further. Keep an eye on your inbox for more details.
Amanda C. - Thank you for your feedback. We're sorry to hear that you were unhappy with your color. Our Color Experts will contact you shortly. Thank you so much for your patience.
POSTED BY:
KPBGI
June 17, 2020
A must when coloring except....
POSTED BY:
KPBGI
June 17, 2020
This needs more sleeve length. Otherwise , easy to clean and use.
KPBGI - We're truly sorry that our Protective Cape did not provide length of protection that you expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Karen- Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon!
Grace- We're truly sorry that our Protective Cape did not provide the coverage that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Catherine R.
May 5, 2020
Partial cape -doesn’t provide much cover
POSTED BY:
Catherine R.
May 5, 2020
Not very helpful for protecting clothes. Skip this cape and just wear an old tshirt. It’s a waste of plastic and cash.
Catherine-We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Debra H.
April 20, 2020
not worth the money
POSTED BY:
Debra H.
April 20, 2020
This cape was skimpy, more for a child than an adult. Not worth the money. Very disappointed.
Debra- We apologize for the delay in our reply to your review. We're truly sorry that our Coloring Tool did not did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
SPARKLE
April 18, 2020
Poor quality
POSTED BY:
SPARKLE
April 18, 2020
Wouldn’t recommend. Very thin . Poor quality. Not worth the money at all .
SPARKLE - We're truly sorry that our Coloring Tool did not provide the quality you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Joyce H. - We truly appreciate your feedback. We’re sorry to hear that you were disappointed by our Protective Cape. We're always looking to improve our service and products, and truly value everything our clients say.
POSTED BY:
Patricia J.
April 7, 2020
Tiny cape
POSTED BY:
Patricia J.
April 7, 2020
This cape is so small but it at least covered my shoulders
Patricia J. - Thank you for your feedback! We’re sorry to hear that you were disappointed by our Protective Cape. We're always looking to improve our service and products, and truly value everything our clients say. Please keep your eye out for an email from us to assist you.
POSTED BY:
Christina H.
March 27, 2020
Cheap plastic cape.
POSTED BY:
Christina H.
March 27, 2020
I wanted to feel like I was at a salon. This was a cheap plastic cape. Might as well use a black trash bag. No different.
Christina H. - We're truly sorry that our Protective Cape did not work for you. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Pat F.
February 29, 2020
The Cape is a little short
POSTED BY:
Pat F.
February 29, 2020
Nice material but seems too short. Would have liked a little more protection
Pat- We're truly sorry that our Protective Cape did not provide the coverage that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Melanie C.
February 28, 2020
Too rectangular
POSTED BY:
Melanie C.
February 28, 2020
It doesn't cover your arms because it's a rectangle. i think a circle would be better. It had a nice thickness to it though.
Melanie - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Sara L.
February 24, 2020
stiff
POSTED BY:
Sara L.
February 24, 2020
was stiff and what is the point of it when the color doesnt turn out at all please refund me all of my money
Sara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Harriet - We're truly sorry that our Protective Cape was too big to use. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Stephanie - We're truly sorry that our Protective Cape did not provide the functionality you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Kerry P.
October 17, 2019
Does the job
POSTED BY:
Kerry P.
October 17, 2019
Nothing special but did the job and was easy to clean. Every other product I've tried has been horrible and customer service was too... save your money!
Kerry - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
SUSAN W.
September 13, 2019
It’s ok
POSTED BY:
SUSAN W.
September 13, 2019
I thought this was going to be a full cape. It’s just half the length. I could have just used a towel just fine. Meh.
SUSAN - Thank you for your feedback. We apologize for the disappointing experience you had with our Coloring Tool Protective Cape. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Irene B.
July 30, 2019
Cape
POSTED BY:
Irene B.
July 30, 2019
Didn’t realize the cape was short. I wish it were longer.
Irene - Thank you for your feedback. We apologize for the disappointing experience you had with our Coloring Tool Protective Cape. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Sherron - Thank you for your feedback. We apologize for the disappointing experience you had with our coloring cape. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Catherine R.
July 22, 2019
Bulky cape
POSTED BY:
Catherine R.
July 22, 2019
I find the stiffness and bulk of fabric gets in my way when colouring. I prefer to use an old shirt which also covers my wrists and arms.
Catherine - Thank you for your feedback. We apologize for the disappointing experience you had with our Protective Cape Coloring Tool. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Charlene - We're truly sorry that our Protective Cape did not arrive in your order. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Mel - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Vida B.
May 10, 2019
More like a bib.
POSTED BY:
Vida B.
May 10, 2019
This is very very short. Definitely not a cape. I would call this a bib.
Vida- Thank you for your feedback. We're always looking to improve our service and products, and we truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Sharon K. L.
April 30, 2019
Protective cape
POSTED BY:
Sharon K. L.
April 30, 2019
I did not receive my cape. Had to use bath towels.
Sharon - Thank you for your feedback. We apologize for the disappointing experience, and that you did not receive your Coloring Tool - Protective Cape. We're always looking to improve our service, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Barbara - Thank you for your feedback. We 're sorry to hear you were unable to use our Protective Cape. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Stacy B.
March 26, 2019
A little short
POSTED BY:
Stacy B.
March 26, 2019
This works ok. It is a little short and the snaps are awkward
Stacy - Thank you for your feedback. We apologize for the disappointing experience you had with our Protective Cape. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Melissa N.
March 13, 2019
Never Used
POSTED BY:
Melissa N.
March 13, 2019
This seems only helpful if you are doing someone else's hair. Its hard for me to wear this cape AND do my own hair. Its annoying. I much rather just keep using my old tshirt I've had for years. BUT I would use this if I was applying dye to someone else.
Melissa- Thank you for your feedback. We are so sorry to hear that you did not find out protective cape useful. We appreciate your input, as we are always striving to improve our products!
Laurie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Customer Service Representatives to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jessica A.
February 28, 2019
It's short
POSTED BY:
Jessica A.
February 28, 2019
The cape works fine, I just didn't realize that it would be so short. I ended up getting dye on my pants. I should have used the money to purchase a longer one like salons use.
Jessica - Thank you for your feedback. We apologize for the disappointing experience you had with our Protective Cape. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Cristina- Thank you for your feedback! We are so sorry to hear that our cape did not suit your needs. We're always looking to improve our service and products, and truly value everything our clients say. Please let us know if you need any further assistance!
POSTED BY:
Kristina V.
February 12, 2019
Awkwardly shaped
POSTED BY:
Kristina V.
February 12, 2019
The cape is a bit too short and rather awkwardly shaped.
Kristina - Thank you for your feedback. We apologize for the disappointing experience you had with our Coloring Tool. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Janice - We're truly sorry you haven't received your Cape. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Lydia L.
January 16, 2019
Cape
POSTED BY:
Lydia L.
January 16, 2019
I don’t like the shape and feel of it so I just don’t use it.
Lydia - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. Please let us know if there is anything else we can do to help!
POSTED BY:
Debra S.
December 23, 2018
Ok cape
POSTED BY:
Debra S.
December 23, 2018
Nice material, easy to clean but snaps don’t all work well
Debra - Thank you for your feedback. We apologize for the disappointing experience you had with our Protective Cape. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Cecille - Thank you for your feedback on our Protective Cape. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Wendy H.
December 16, 2018
Does the job...
POSTED BY:
Wendy H.
December 16, 2018
This item is the only thing in my color kit that was a bit on the cheap feeling side. For the price it’s a great deal, but they spoiled me with the quality of the other items so I expected more. I guess I thought the cape would be salon quality.
Wendy - Thank you for your feedback on our Protective Cape. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Melissa W.
November 26, 2018
Good cape.
POSTED BY:
Melissa W.
November 26, 2018
I appreciate having the cape to keep color off of my clothes, but it’s very thick and unforgiving. No airflow at all. When I’ve finished coloring my hair, I’m drenched in sweat.
Melissa W. - Thank you for your feedback. We apologize for the disappointing experience you had with our Protective Cape.. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Seveline D.
November 4, 2018
Cape is the only decent thing in this...
POSTED BY:
Seveline D.
November 4, 2018
So disappointed in this product. I guess i should have read all the reviews.
Seveline - Thank you for your feedback. We apologize for the disappointing experience you had with our Protective Cape. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Doris S. C.
October 21, 2018
It’s too short
POSTED BY:
Doris S. C.
October 21, 2018
I think it’s too short and it doesn’t button up or tie in the back. My arms were too exposed and I got dye on my arms.
Doris - We're truly sorry that our Protective Cape did not provide the protection you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Olivia - Thank you for your feedback. We apologize that your Coloring Tool were not included in your order. We're always looking to improve our service and products, and truly value everything our clients say. Keep an eye on your inbox for more details.
Lynn - Thank you for your feedback. We apologize for the disappointing experience you had with our Protective Cape. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Heather - Thank you for your feedback. We apologize for the disappointing experience you had with our Coloring Tool. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Misty B.
July 6, 2018
Not the best design.
POSTED BY:
Misty B.
July 6, 2018
The cape wasn’t as useful. It served its purpose while I applied the color however when I went to pour the leftover color in my hair & scrub the cape was a huge nuisance. The arms were too restrictive, the cape itself was way too short, & so it hendered my movement & got in the way. Overall the cape was highly disappointing and I will be buying one from the professional supply store to replace it.
Misty - We're truly sorry that our Protective Cape did not provide the coverage you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Christelle B I.
July 6, 2018
Cape
POSTED BY:
Christelle B I.
July 6, 2018
Was not durable a couple of straps broke with just one use...
Christelle - Thank you for your feedback. We apologize for the disappointing experience you had with our Protective Cape. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Michelle C.
July 5, 2018
Not so hot!
POSTED BY:
Michelle C.
July 5, 2018
Of course it is of quality, but I would prefer with arm holes because it does not go well to rinse or shampoo hair, it keeps falling in my face and it is frustrating. Thank you!
Michelle - Thank you for your feedback. We apologize for the disappointing experience you had with our Protective Cape. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Carol D.
June 27, 2018
Not like picture
POSTED BY:
Carol D.
June 27, 2018
Nothing like the picture, the cape I received is pvc poncho which makes me sweat when on, disappointing.
Carol - We're sorry to hear that you were disappointed by your experience with our protective cape. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information
POSTED BY:
Eve. C
May 16, 2018
Short
POSTED BY:
Eve. C
May 16, 2018
Maybe it's a kids cape? Not long enough. But covers good on top
Eve - We're truly sorry that our Protective Cape was not long enough for you. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Clare - We're truly sorry that our Protective Cape did not provide the coverage you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Lori - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern.
Mackenzie - Thank you for your feedback. We apologize you found our Salon Cape to be smaller than expected. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Karen R.
January 29, 2018
This is tiny -- not full salon sized
POSTED BY:
Karen R.
January 29, 2018
it barely covers your shoulders. Better than nothing I suppose, but certainly not like something you would find in a salon.
Karen - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern.
POSTED BY:
Tracy S.
January 25, 2018
good coverage
POSTED BY:
Tracy S.
January 25, 2018
but it gets a little to hot after a couple minutes.
Tracy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your experience.
POSTED BY:
BETTY
January 14, 2018
DO NOT BELIEVE THEIR GUARANTEED
POSTED BY:
BETTY
January 14, 2018
YOU LET THEM KNOW YOU ARE NOT HAPPY WITH YOUR HAIR COLOR AND THERE IS NOT 100% GUARANTEED ON THEIR PRODUCT. MY TOP HAIR IS LIGHTER THEN THE BOTTOM HAIR. I JUST READ THE FINE PRINT AND THEY CAN BLOCK YOUR REVIEW IF THEY DO NOT LIKE IT, WHICH IS WHAT THEY ARE GOING TO DO WITH MINE, BECAUSE IT IS THE TRUTH AND NEGATIVE.
Elizabeth - Thank you for your feedback on your color. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals, and one of our Color Experts will send you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
LeAnne L.
December 5, 2017
Completely Plastic Cape
POSTED BY:
LeAnne L.
December 5, 2017
Way too hot and sticky to wear and have surrounding me while struggling with my arms in the air for any length of time. I would return but the shipping would likely be as much as the cape. Don’t waste your money.
LeAnne - Thank you for your feedback. We apologize for the disappointing experience you had with our Protective Cape. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Rita Katharina K.
April 25, 2025
Umhang
POSTED BY:
Rita Katharina K.
April 25, 2025
Tolles Teil.
Passt super deckt die Kleidung perfekt ab und verrutscht nicht.
Kann ich nur empfehlen
Je suis ravie de mon achat ! Ma cape protège bien mes épaule et le système de fermeture évite de se mettre de la coloration dans le cou. Je recommande !
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