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Custom Color Set
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58,615 Client Reviews |
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Changes…I’ve been a customer since 2016. I loved ESalon because the color was perfect, but mostly because the color covered my gray (actually all white) roots. And it lasted until my hair grew out, about 3 weeks. Now though… ESalon said they changed the formula (UGH!) and it is not lasting at all, I am seeing my gray/white come back within 2 weeks. I have always followed the directions, but at this rate, I might as well go back to the drug store formula I was using before. Cheaper and it lasts about as long. Come on ESalon! You were great in the past. Why change a good thing? 152 of 153 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not so sure now - UpdateGoing on 5 years using your color! I get so many compliments on the shine, the perfect color every time! Everyone is blown away it is not my natural color! ESalon changed the formula (their admission) and the color does not last as long. Not as shiny as it. Disappointing. September 16/2021 I applied my color about 3 weeks ago, and it is not lasting at all, I am seeing my grey come back and I have followed the directions. I recall my first kit in 2012 and it would last 6 months! Now, it seems to wash out after 3 weeks. 286 of 295 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Never going back to the hairdress for colourI just did my first colour by esalon. Stuck in the Sydney lockdown (10 weeks and counting) and no end in sight. And, I was due for a colour and a cut the day that lockdown started. So I'm 16 weeks past due. The salt and pepper look is OK for men, not my preference though. I had heard so many horror stories about hair colouring so spent the first time petrified that my hair was going to fall out. It didn't! I was also able to actually "do things" while I did my hair. No more annoying conversations at the hairdresser. Saved hours of time. Saves lots and lots of dollars. AND - ended up with a much nicer colour than I ever do in the salon. eSalon contacted me before they mixed my colour and suggested something slightly different. They said it would be too dark otherwise. They were right. And it usually is too dark after a salon visit. After 16 weeks, I'd started to really like the colour that my last salon treatment had faded too. AND - ended up with my hair feeling so much nicer than it does after a salon. I've been cutting my own fringe since our lockdown started. I'll now do my own colour. And, when we are finally allowed, I will probably only go to the salon 3-4 times a year to get my layers cut in. Loving the longer look anyway. I've also told OODLES of my friends and colleagues about you - so I think that traffic is increasing to your site as we speak. Thanks for rescuing me - and for bringing a life-changing thing. So happy not to waste hours and dollars at a salon again. 45 of 46 people found this review helpful. Did you? |
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Response From Our ExpertsKathryn - Thank you for your feedback, and we are absolutely thrilled to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Color doesn't last like it used to.I colored my hair in the past and was actually shocked that it lasted just about 3 months until my next order came in. Now I use it and last 3 weeks maybe not even a month. For that I can buy the cheap stuff and get a good color that covers all my Grey's except doesn't last. If not mistaken cause it's been awhile since I've been using esalon but I could swear the store hair dyes lasted longer then 3 weeks and are under $10.00. 34 of 35 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Exactly what I wantedMy colorist was on target with creating my perfect color. It came out exactly how I wanted. Coppery dark blonde with red tones but not too red. Perfection. I use to get this color done at a salon and thought there was no way to maintain it at home but now I can touch up my roots when it's convenient for me, maintain my unique signature color and save a ton of money. 21 of 22 people found this review helpful. Did you? |
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Response From Our ExpertsJonelle - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
AmazedI had a blonde baylage with a year of my natural growth. I was concerned I wouldn't get an all over rich brown color and wow. My hair is very close to the color I was aiming for. I added a picture to help the colorist and my hair looks great. I love that this was better than a box dye at the general store. I will refer to anyone who likes an all over color but wants to save $ 8 of 8 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Lovely colour but processing times not long enoughI have been using esalon for several months now. The colour (dark blonde, cool beige) is lovely at first. Like others I find that the colour does not last. However, the last time I left the ends colour on for the same length of time as my first order created by Genevieve - 10 minutes instead of the 5 minutes on my instructions. This time the colour is lasting well. It seems that the colour needs to be given more time to get a good hold on our hair, a little longer than the instructions indicate 7 of 7 people found this review helpful. Did you? |
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Read this!When I was getting a hair cut at a very high end salon, my stylist looked at my hair color and said it’s amazing that I color my own hair. It looks like it’s been professionally colored and it’s a particularly difficult color to achieve. Plus it would cost a bundle in his salon. I told him my hair is white underneath and he thinks that plays a part in it turning out so good. Anyway, I was so pleased to hear that from one of the most upscale and expensive salons in my area! I have always colored my own hair for 35 years and this is the best it’s ever looked. The color is consistent and the results are fantastic…be sure to follow the instructions carefully! 4 of 4 people found this review helpful. Did you? |
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Best Beauty ProductI just love eSalon’s color. I used to pay a lot of money ( like we all did ) going to the salon prior to Covid. With salons being closed I told a friend I needed to color but had never done it before. She recommended eSalon and it is so easy. Now that salons are open I’m continuing to color my own hair. I’m saving lots of money and feel I’m getting a comparable product that I would get at a salon. I appreciate the quick customer service when I’ve had a question. I’m staying with eSalon forever 4 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsHi Marian, Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying your custom Soft Black color! We truly value your feedback and look forward to hearing from you again in the future. |
I'm a ConvertI dragged my feet on this for a long time. I didn't think that eSalon could offer anything that was substantially better than an off-the-shelf boxed dye. Hair color is hair color, right? Well... Yes and no. Yes, I could probably have gotten a similar color by scouring the store shelves for just the right demi-permanent shade. However, I would have had to figure out the different processing times on my roots versus my mid-lengths and ends, not to mention the inevitable disappointment when things just don't turn out as you'd hoped. I also would have to be pretty careful with my root application to avoid the dreaded "hot roots" you sometimes get when you're doing your hair at home. Having eSalon do the formulation for you is just easier. And don't we all need things to be easier right now? If you've dyed your hair recently, your first order will probably include a different formula for roots and ends -- this is crucial if you're like me and just kind of glop the formula on in spite of your best efforts at neatness. The way they formulate this makes it foolproof, and my entire head is actually the same color. Speaking of the color... My hair is a rich, warm brown, though I don't LOVE that you can only see the warmer tones in bright sunlight. Normally, I would feel disappointed and keep hunting for another shade, but not this time. I requested a change to my color, and though I haven't heard back from my colorist, I'm confident that they'll be able to tweak my shade into something a little different. Ultimately, yes, eSalon is more expensive than a boxed dye, but I think it's worth it for the convenience and customizability. There's really something to be said for being able to message an actual human being. And having a separate formula just for your roots? So convenient. 3 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsRose - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |