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Custom Color Set
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59,103 Client Reviews |
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Love it!I've been using eSalon for more than 10 years and have had excellent results for the most part. I would hope you keep your price point low as the recent increases will not be able to be sustained even if it is a great product. You could improve your loyalty program by adding free eSalon birthday color for those of us who have stuck by you year after year. Thank you! 34 of 35 people found this review helpful. Did you? |
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Response From Our ExpertsConny - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products and pricing each and every day. We hope to continue helping you find hair perfection! |
This company is revolutionary for any person who colors their hairWow! I’m in my mid-50s and I’m constantly coloring gray roots being a natural brunette. Going to the hair salon at $300 a pop gets expensive very quickly I stumbled upon this company and thought might as well give it a try Wow!…when I saw the box and opened it I thought “what professional packaging and a good amount of product,”; I was hoping the results of the color would match my initial positive impression. Well I’ve completed my color and I am giving it a 10 out of 10. Instructions super simple to follow; they are very smart dividing how are you color your roots from the rest of your hair (which is a mistake that many people make and coloring their entire head when the roots need to be one color and the rest of the hair needs to be slightly lighter so you don’t have color buildup). One incredible benefit is once you color your hair if you want it slightly different the next time, all you do is send a picture of your hair, call or type in what changes you’d like to see and the colorist will custom make the next box of color for you. And you can keep on doing this until you get exactly the color combination you want for your hair. Incredible, like I said this will revolutionize hair coloring! As long as they don’t change the formula, or the quality or price of the product, they have me as a customer for life. 55 of 59 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Salon in a box!This is the best at home hair color I have used. My ginger hair looks bright and shiny and I even used the no ammonia formula. It was easy to apply. I have extremely sensitive skin and until a recent salon disaster went to Aveda salons. Their color is one of the more gentle on the market, but it always left my scalp red, burning, itchy, and generally angry during coloring and for up to a week after. This formula was itchy while I was coloring-BUT after shampooing and conditioning, my scalp was just a little red and the itchiness stopped. I look forward to trying some highlights next! Happy customer here! 24 of 25 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Color ChangesThe first order was a beautiful color and lasted about 8 weeks. The last 3 orders have been so inconsistent with my first order. I am very disappointed in the results. One order came in so dark, and the following order was so light (I'm glad we were too busy to do my hair color for a while, so I had both kits at home) my husband had to mix the two to get a color close to my first order. My latest kit is so light, I don't even want to use it. Inconsistency will lose me. I sent a message to customer service today, so we will see how they will correct the issue. ***Changed my rating on 5/14/2022 I changed my rating from a 2 star to a 5 star! I'm all about customer service and eSalon rates very high with me. As you can see from my comments above, I was not satisfied with the product, but eSalon jumped on my complaint and changed my color per my instructions. While I was waiting on my new shipment, we decided to use up the last kit. HOWEVER, my husband changed his method. (I'm not sure whether we missed anything in the instructions, but here is the change.) After my husband shook the color "vigorously" he let it sit for about 10 minutes. Then shook the product again. The color darkened up which was similar to our first shipment. He applied it and I just showed him and we are SOOOO happy with the results. I am totally satisfied with the color, but mostly this company! Thanks eSalon.... 21 of 22 people found this review helpful. Did you? |
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Wow, Nailed It!I have to say trying this at home on my own, I was a little anxious. I am so glad, so happy and so wowed!!! I'm definitely going to continue to use. I really appreciated the email updates received that included right from the purchase to delivery. When my kit came and I excitedly opened it, the personalizaled note to me was a nice touch and it came with everything needed. Prior to purchasing, I submitted a pic of my hair so the Colour Mastery could best match what I had wanted to achieve and had been assigned to "Sarah". You nailed it gal! I love love love the colour :) Definitely love the product, great instruction included and going to continue using eSalon in future. Thank you :) 5 of 5 people found this review helpful. Did you? |
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Response From Our ExpertsVickie- Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Great experience!Kit was easy to use and instructions were clear and detailed. I am very happy with how the color turned out and have gotten many compliments. My biggest concern was covering my outgrowth and not ending up with "hot roots". The kit included both the color for the outgrowth and a separate color for the rest of my hair. It turned out great! 3 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsLaurie - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Dissatisfied customerI live in Ireland and I ordered colour and apron products. It was shipped on the 14th July and today 23rd Juy I still haven't received my package. Approx 1 hour ago I heard from our national postal service that there was money pending on the shipping and if I didn't pay it, the parcel wouldn't be delivered to me. So I won't be paying it and I want a full refund. 2 of 2 people found this review helpful. Did you? |
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I am happy I heard about esalon, love my color and it has been very easy to useI had my hair highlighted in hopes of mixing with my gray, but it turned out very dingy and I used a brown coloring conditioner then my hair looked like a brown/army green. I heard about eSalon from the person that cuts my hair. They suggested eSalon might be able to help me with color correction. I filled out the questionnaire, uploaded pictures and ended up with a great hair color. I am still adjusting it, but the process has been easy. The videos are very helpful. A colorist emails me when I ask for adjustments. I love eSalon. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsNani - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Spring color absolutely perfect!I have had the same color & level since starting with esalon however saw the new spring strawberry & loved the hue. However i did not want it as light as i saw in photo. So I asked my colorist to take me up one level & add some strawberry hue as i look better with a bit of depth. Just applied my new formula and it is absolutely perfect. Feels like i was in a salon & discussed with my stylist. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsAlicia - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
I triumphed over my grey hair!My hair is steel grey, with no warm tones. I didn't want to go back to brown, as it invariably grows out orange. I settled on a soft black which I apply with a wide tooth comb, leave it on for just 10 minutes and follow up with high gloss conditioner for grey hair. It looks natural, my curls are defined and I am getting rave reviews. I have short hair and one order goes a long way. I'm a happy customer.! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |