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Custom Color Set
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66,637 Verified Client Reviews |
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Does not workI have hard to color gray. I made sure I noted this on esalon. My box from the grocery store works better! This was a waste of time and double the cost. A lot of my gray did take the color and the ones that did look blonde. I did everything just like the directions and I am not new to using box color. Try another brand don't waste you money! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPgrant- We apologize for the delay in our reply to your review. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not cover grey and poor serviceI followed the instructions. Product did not cover my grey at all. I was not offered a refund but told they would adjust the formula and send me a new kit (which I would pay for). Several weeks later, the new kit hasn’t come. I’ve used a store before and it works better and is less of a hassle. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary- We apologize for the delay in our reply to your review. We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
This shipment never arrived. Today's date is 4/20.I had to use product from another vendor. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon- We apologize for the delay in our reply to your review. We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. |
Too warm.No matter how many times I asked or with what words, all of the colors turned out far far too warm, and was brassy right off the bat. Not a good product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKellyn- We apologize for the delay in our reply to your review. We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
February’s ColorIt was a little too red/orange. While I liked it and got a lot of compliments, I’m wanting something a bit for blonde (not too blonde) with a slight hint of red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCourtney- We apologize for the delay in our reply to your review. We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
TAKES TOO LONG FOR DELIVERY!I'd love to offer this a 5*****, but the delivery system you've chosen takes too long, nearly 2 WEEKs... If you fix this, likely more STARS coming your way. 2nd Order, same slow delivery. I'm sure you can do better, just sayin' 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJill- We apologize for the delay in our reply to your review. We're truly sorry that our shipping times were longer than expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Darker than what I’ve chosenThe color was darker than what i had chosen. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAna C. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Was supposed to lighter and cover greysDid none of that. Waste of time and money 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsASHLEIGH H.- Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Nonetheless, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HesitantI was scared to try this new product at first, it took me a week to open the box, the instructions were really clear, many steps to it and I thought the process was going well until I washed it out and it stained my bathtub. My hair looked dark more black than any blue and a bit dry. It did look natural on me, regular black color. After a week I noticed the color seemed to be fading, which was disappointing and my whites were appearing, Not sure I want to retry knowing the cleanup that awaits me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly M. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Don’t send me anymore!Haven’t colored my hair yet!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia A. - Thank you for your feedback. We are truly sorry to hear that you were not satisfied with the communication from us. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. |