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Custom Color Set
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66,637 Verified Client Reviews |
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Don’t send me anymore!Haven’t colored my hair yet!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia A. - Thank you for your feedback. We are truly sorry to hear that you were not satisfied with the communication from us. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. |
ColorI loved the over all color. But the roots still show and this time they have a light brown texture with grey in it. Overall it was ok and I going to try just one more time 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon M. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Super darkYou ruined my hair, I had a 7, and you recommended a 6 for my dark natural color And now it is totally black. Horrible color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia P. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
UnsatisfiedI was under the impression that this color was "brown" with "purple highlights" but I was very wrong! There wasn't a glimpse of purple of any sort in my color & it didn't even color all my silver (Not grays lol) So I will not be reordering from your company...I'd rather let my silver come in & show my wisdom👩🏻🦳 Thank you for trying though! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeanna B. - Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations, however we are pleased to know that you like the color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
High Hopes But Little resultsMy color was a cool blonde. It was applied as described. The processing of color looked good - very similar to salon, but the end result was very disappointing. My natural hair is very gray, almost white and the eSalon color had no impact on roots at all. Even with a 20 vol developer, no change, other than my hair felt a bit dryer. Sorry - As I said, high hopes, but did not work at all for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy C. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not HappyColour was not at all my colour. My scalp developed itchy bumps after using this. Will not be ordering again. Have yet for them to follow up on their 100% guarantee! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoanne W. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Roots are still grayI had someone apply color to my hair carefully, covering all the grays. After I washed my hair by the provided shampoo and conditioner, most of the roots were still gray. I timed it and kept the color on for 40 mins. I am not sure what should I have done differently, but the outcome was not satisfactory. I thought i will apply it again, but in few hours the color foamed out of the bottle. So, I still have all my grays even after doing everything right and following the instructions. Very disappointed with my first order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTripti S. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
It was okNot as bright or as orange as I would have liked or as orange as what I get from my drugstore colour. I guess I really should have talked to a colourist. Lesson learned. Next time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLili S - Thank you for your feedback. We are so sorry to hear that we did not meet up to your expectations. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. |
Too redI was so excited to try this, but the color is nothing like I expected, which is part of the risk I anticipated. It's very pretty, but it's RED. I was not going for red at all. My hair is super soft, so that's a plus. The product was a little harsh for my sensitive skin/scalp and in my stand alone shower the fumes were burning my eyes a bit. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacqueline C. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the result of our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorI finally received my color we did a test area color seemed ok. We did the process as directed. Humm color didn't cover the grays well and its not a dark and more red than mahogany. When I placed the order I was almost 5 weeks from last professional color, by time I received color I was almost another 4 weeks. Giving me almost 9 weeks since color so a lot more. gray. Applying color was easy just not thrilled with color as it is more strawberry than mahogany. I figured since im working from home now was a good time to try something darker richer,. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTheresa H. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Nonetheless, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |