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Custom Color Set
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66,516 Verified Client Reviews |
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My hairThe first bottle was excellent.. So when it came time, I ordered the second cooring but wanted some copper tones to it. Now, my hair looks light burgundy instead.. NOT what I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDarlene - Thank you for sharing your feedback with us. Upon reviewing your account, we see that you share a home with another eSalon client, which may have caused some confusion. We'd be happy to help, so we've added a free order credit to your account and have reached out to you for assistance. |
Great colour, love the presentation but coverage on grey didn't last longI loved the whole packaging and the personal touches. The colour came out perfect, but sadly after three weeks of colouring my hair, my greys are already back so the coverage hasn't lasted on my grey hairs. Not sure if I'll re-order. 0 of 0 people found this review helpful. Did you? |
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Doesn't last as long as I believe it should.It seems that any type of red fades very quickly! I love the ability to customize but not with red highlights. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - Thank you for your feedback. Your colorist has adjusted your feedback to help control for fading in your next order, and we look forward to seeing your results! |
Not satisfiedDid not like the color at all. Dried out my hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlethea - We’re sorry that your hair felt dry after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Order Still Not Shipped -- it is lateI am concerned because my order is late and my hair looks bad. I am suppose to receive an order every 4 weeks, but instead they are late -- five weeks, which is too long. Timeliness is important. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSally - We're sorry to hear that you haven't received your order yet. We've reached out to you via email to discuss how we can best assist you. We look forward to hearing from you soon. |
ColorThe color was not for me. Please hold any future orders for now. Thank you Cruz Velasco 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCruz - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we've reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
custom haircolorthis color is to drab. Not enough shine or red clarity. Before you had sent me two bottles of different reds, one for the roots and one for the rest of my hair. I am not happy with this color. I need/want a red red with shine. Thank You Bonnie Erbe 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBonnie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
lacks gray coverageColor is great but doesn't cover gray very well. Will continue to purchase because of the color though. 0 of 0 people found this review helpful. Did you? |
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Hair colorI think this is a great way to have color according to they u want it, but it's not geared for women of color or so it seems. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudith - Our color is designed for all hair types and textures. While the images on our site are not representative of all of our clients, eSalon does have a diverse clientele. When completing an online consultation, you have access to models with a range of skin tones, eye, and hair colors. We also ask for a photo so that we can view your specific skin tone and overall appearance prior to crafting a flattering, custom blended color for you. We hope you consider using our service again because we believe customized color truly makes a difference. |
Color was too darkAsked to lighten color from first order by adding a little more red? Willing to try another adjustment to color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJody - We see that you worked with your colorist to create a new formulation designed to better suit your needs. We hope to hear your feedback on this new shade soon. |