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Custom Color Set
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66,516 Verified Client Reviews |
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Came out dull and unevenMy ends are dull and my roots are very dark. I'm extremely disappointed. Will be trying to get this color out to replace it with a darker one 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha - We're sorry that your most recent color order did not meet your expectations. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Didn't workAfter the first wash I could see gray hairs at my roots! I was so hoping it was going to work. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTara - We're sorry that your most recent color order did not meet your coverage expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Did not likeEven though i had requested to have a color that would cover my geay hair, i was sent a darker color without approving that and had to apy for the darker color since it was sent to me without waiting for my response. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise- Thank you for sharing your feedback with us. We apologize that you received a color that turned out differently than expected. You can always reach out to your Colorist to request a color modification at anytime. We have gone ahead and reached out to you to make sure that you are receiving your desired color. |
BlackNot as dark as I hoped, but very nice; might need more dye next time as I have thick hair and almost didn't have enough. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily- Thank you for sharing your feedback with us. You can always contact your Colorist about adding an additional bottle by emailing or calling us. |
Not the result I was looking forI was expecting and wanting a lighter color than my end result. And apparently I have more iron in my well water than I thought, so now that my hair is just a little lighter, it just looks more red, which is definitely not what I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMegan - We apologize that your hair color turned out darker and more red than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Hair colourWell packaged and looked great, with simple straight forward instructions but left my hair extremely greasy, no nourishing aspects to the aftercare conditioner, didn't smell great and not all grey hairs took to the colour. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulia - We’re sorry that you were unhappy with your coverage results, and that your hair felt greasy after your application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for your hair color and color safe volumizing conditioner, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Wasn't thrilled by the color.I had very high expectations. From the adverts, it looked as if the color would REALLY be multi tonal. The color wasn't much better than what I buy at the beauty supply store. It did cover the grey well but left my hair feeling a little dry. I will give it another chance and try to tweak the color a bit. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnna - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Did not workMy hair color did not change to purple at all. Please refund monies. Thank you will try something else at a later date. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLucille - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Wrong colorMy hair came out Orange.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re sorry that your recent formulation turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
As I thought the color sent to me did not lighten my roots enough.I spoke with a colorist brfore it shipped about the problems I had dealing with the fact that the roots just will not come down using a 20 percent creme developer and lightest ash blonde toner. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryle - We apologize that your results did not meet your expectations. Upon reviewing your account, we see that your colorist discussed the boundaries of what we would be able to achieve for you and, with your permission, adjusted the color under the condition that we would issue a refund if you were unhappy with results. Since we received no contact about your results in the appropriate time period after your purchase, we are unable to issue a refund. We hope you accept the non-expiring store credit we have instead added to your account with our apologies. |