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Custom Color Set
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66,516 Verified Client Reviews |
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Color was too darkAsked to lighten color from first order by adding a little more red? Willing to try another adjustment to color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJody - We see that you worked with your colorist to create a new formulation designed to better suit your needs. We hope to hear your feedback on this new shade soon. |
Hair colorI wanted a light brown hair color what I got was a copper hair color. I look like I have a brand new penny on my head 0 of 0 people found this review helpful. Did you? |
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I didn't like the gray coverage.I was not happy about my gray coverage. I would like another shipment free of charge of the exact kit, if possible. I followed the instructions exactly on the paper but it only covered for a short period, one wash and then washed out. I left it on for the duration of the time stated. Thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynn - We’re sorry that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not all gray coverageNot all my gray got covered. Must redo again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNorma - We’re sorry to hear that you were unhappy with the coverage results from your latest order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
The package arrived with half of the hair coloring leaked out of the bottleI was very disappointed when I opened the package and everything was covered in hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDarlene - We're sorry to hear that your hair color order arrived damaged. We have gone ahead and processed a replacement order free of charge and reached out to you via email with further information. Please let us know if we can assist you further. |
White hair still there...I apply the dye every two weeks and I think I do a great job but ever time my grey hairs don't dye like the other hair. I don't like it one bit. I dye my hair to cover the grey and they don't dye. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmerica - We apologize that your color result didn't deliver the coverage you expected. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that will provide longer lasting coverage. |
Fading fastThis time, my color is fading out quickly. Within 2 weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChris - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Colour not as expectedHaving asked for a lighter colour with more golden and caramel tones, and having applied as directed just to roots for the first 30 minutes, the colour is still much darker than expected. Will try one more time but may go back to a shop bought colourant that gives me the colour I want - disappointed! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanice - We’re sorry that you were unhappy with the results of your previous order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation. |
Color for african american textured hairNot pleased. Did not last. Cancel future shipments. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacqulin - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Left my hair very dull.Found the colour very flat no shine after using it and my grey came through within 3 weeks. Do not want to order it again. Disappointed. Please cancel it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRoseann - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |