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Custom Color Set
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66,516 Verified Client Reviews |
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Not happy this time😔Too dark. Roots are turning gray after a few weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - We apologize that your results have not been meeting your expectations. We have added a free order credit to your account and your colorist will make the according adjustments to better tailor your formula to your color goals. We look forward to this next opportunity to delight you! |
Seems differentThis is my second time using and I'm not as happy this time as I was with the first. The colour seems different, even though it says it isn't. Colour seems much darker and I can't see any red in my hair this time at all. 0 of 0 people found this review helpful. Did you? |
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WORST COLOR I HAVE EVER PURCHASEDthe dye felt like tar, stained EVERYTHING, the one little wipe they include does nothing.........I had to let the stain wear off, nothing would remove it, tried alcohol, baby oil, nail polish remover (per the operator I called at ESalon).........I will NEVER buy this product again and would LOVE a refund. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelley - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Splotchy this time!Color came out very uneven with very dark splotches and areas where the color did not take. Not as happy as the first time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
The color is still too darkI had to put off coloring my hair longer than usual, due to surgery. I used the 2 step color process. This color was far from what I wanted or expected, yet I got the exact same color, & did it correctly!! The roots are a dark brown, & the ends (bottle #2) turned my hair into a bright purple-ish Red!! I have 2 very different colors now! I'm not happy to say the least!! I've never had color issues from the salon I went to, & when a box color from walmart looks so much better than this coloring there's a big issue! June/July 2016 This color is better than it was the 1st time, however my hair is still too dark/deep (brown) I left it on longer to cover the gray, as suggested, but it came back in the same amount of time. Feb/March 2016 This color was much better than the 1st one from Dec/Jan. I'd like it to be a shade lighter, otherwise it's looks good. NO Copper colors for me! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRegina - We're truly sorry that you were unhappy with your experience. We have issued a refund, per our Satisfaction Guarantee, and will be reaching out to you shortly. |
Horrible Color!I was sent light brown mahogany when I was told it would be medium brown mahogany and it's a carrot top orange color. Ugg nIm returning product and don't understand now a professional color company can determine with only a photo the right mixture for my hair? Not worth the money. Go to a beauty supply store and buy a bottle of developer, a color and good conditioner and you'll be better off n 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We're sorry you did not feel comfortable trying our color. Our professional colorists carefully read the through your profile and view your photos before formulating an order. Upon reviewing your profile, we see that we have reached out to you with instructions on how to send your color back to us. Again we apologize that you were unhappy with the results you received. |
Hair colourHi hair colour this time was far too dark, almost black. Could I go back to the original colour I first had. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - Your colorist has carefully reviewed your comments and adjusted your formulation based on your feedback. We hope this reformulation is better suited to your desired shade. |
Never AgainThis is the most horrendous hair treatment product I have ever used. The ammonia smell is absolutely overpowering. My partner always does my roots and colour and could hardly see as his eyes were streaming and the smell was overpowering for us both. Having persevered to do the whole head I washed with the shampoo and conditioner purchased but it was nearly impossible to wash out. It coated the hair with what I can only describe as a silicone, leaving my hair sticky and totally unmanageable for days after, even after many further washes and conditions. I will never use this product again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFiona - We apologize that you were unhappy with your experience. While ammonia has a strong smell, our experts believe it is a safer and more effective alternative than carcinogenic ingredients other companies use, and we do recommend clients apply in a well-ventilated area for comfort. Additionally upon reviewing your Personalized Instructions, we see that you needed to take the leftover mixture into the shower after your timing was complete and massage the mixture into your hair, rinsing only after the mixture felt creamy. This essential step would have removed color residue from your hair. We see that we have refunded you for your purchase, per our Satisfaction Guarantee, and we hope this information is helpful. |
Not very impressedThe initial colour was good but it really only lasted a couple of washes. The roots seem ok but the ends have gone very pale and dull looking very quickly. Think I will cancel my order and go back to shop bought colours. Good to have tried it, thanks. 0 of 0 people found this review helpful. Did you? |
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Something is happening with the formula?With the last application, my hair looks dry, gray hair is not covered. I followed the instructions step by step as usual. Then when I washed my hair, it feels sticky and the shampooing is not enough to clear it up. The conditioner is also very little. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We truly value your experience as a longstanding client and we apologize that your results were dry and sticky. We have made no changes to our color formula, but we changed our Personalized Instructions as of 2016, most notably your Rinse Through Your Ends step in your application, which you might be more familiar with as the former Shine and Rinse step. In this step, you take your leftover mixed color into the shower after the timer goes off, and massage it in all over until it feels creamy before you rinse. This will hydrate your hair and remove residue. We hope this information is helpful and our experts are always here to guide you through your application. |