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Custom Color Set
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66,516 Verified Client Reviews |
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Color is not as expected, and I trapped into the abo.Before I noticed it, I have got 3 deliveries. Further more the color is for my opinion to red. I expected alight brown what not contains red. 0 of 0 people found this review helpful. Did you? |
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Not really 1 star for the color - just had to select something to give feedbackI never received my first shipment. Pushed out my next delivery while I decide if it's worth the risk or if I should just cancel. 0 of 0 people found this review helpful. Did you? |
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Needs to last longerI love the color, but it isn't lasting any longer than the store brand. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelen - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
Definitely a two person jobJust did my first esalon coloring job. Definitely needed two people to get good results. I asked a co-worker for her honest opinion of my haircolor. She said it looked splotchy - kind of like I spent time out in the sun and the top was bleached by the sun. I went from a light brown to a darker brown. I just am not happy. Will not do it again. I'll be recoloring with a box color again tomorrow and deep conditioning. I used the brush method as described in the instructions. The color is very drab. No shine - doesn't look multi colored as I understood it to be. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRoberta - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Hair color is washing outI don't like how my hair color is covering a gray hair. The color by itself is good but duration of the color is very bad. It lasts not even a 10 days. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSanda - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Dry endsThe color is good and doesn't seem to fade quickly, however the damage to my hair is not worth the price. I don't over style my hair and occasionally let it dry naturally I also use color safe shampoo and conditioner. So this product probably works great for some people but for my hair it did not. 0 of 0 people found this review helpful. Did you? |
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okayColor didn't come out as rich as in past, didn't cover all my gray and faded after a couple of weeks. 0 of 0 people found this review helpful. Did you? |
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color not rightColor lasts a good while but not right for me 0 of 0 people found this review helpful. Did you? |
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Need something brighter, like pic in sunglasses.Please make brighter, the last one was too dark and ashy. Makes my skin look too rudy if I get ash tone. See pic with sunglasses, that is more of the color I need. :) Thank you! 0 of 0 people found this review helpful. Did you? |
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Not happy this time😔Too dark. Roots are turning gray after a few weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - We apologize that your results have not been meeting your expectations. We have added a free order credit to your account and your colorist will make the according adjustments to better tailor your formula to your color goals. We look forward to this next opportunity to delight you! |