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Custom Color Set
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66,516 Verified Client Reviews |
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still never covered my greyi was disappointed that my greys were not covered and i followed the instructions and times exactly. going to try a different colour and see how it goes . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKirsty - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not EnoughJust getting one bottle doesn't seem enough for thick hair...roots get done but I feel the rest of my hair needs more 0 of 0 people found this review helpful. Did you? |
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Horrible resultsFollowed directions that I received with my color Didn't cover gray. I called and complained they sent me a new batch, needless to say that didn't cover my grey either after washing my hair. So disappointed, I will pay over the counter prices and get the same if not better results! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSally - Thank you for your feedback. We apologize for the disappointing experience you had. We're always looking to improve our service and products, and truly value everything our clients say. We hope you consider using our services again. |
ExpectationThe product does not meet my expectation 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWaheeda - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Good but now perfectThey can't seem to get my colour right and its that the whole purpouse of not getting hair die in store? 0 of 0 people found this review helpful. Did you? |
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Med Brown GoldenThis color did not meet to my expectations. It did not cover my gray hair . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVirginia - We apologize that the coverage of your hair color did not meet your expectations. Since you were disappointed, a refund was processed for your most recent order, per our Satisfaction Guarantee. Again, we're sorry that you were unhappy with your experience. |
Not the color I wantedAfter being disappointed w/ my first order because of its quick fading, I recently received a second order and was dismayed to see it was much darker than my current color. I am going to try one more time and will then give up on this brand. 0 of 0 people found this review helpful. Did you? |
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SadDidn't really covercover my grey. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJuanita - We're sorry that you were disappointed by the gray coverage of your hair color. We see you were able to work with your colorist to craft a formulation to better suit your needs. We hope to hear your feedback on this reformulation soon. |
Did not color my white hairsI have hard to color white hair and was hoping this would work but I have to give up and move on. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrystal - We’re sorry your recent order didn’t provide the coverage you expected. We will be contacting you shortly to offer a free reformulation that will deliver the gray coverage you’re looking for. Your happiness as a client is important to us, and we look forward to hearing from you! |
First time buyerI recently received my first color from esalon and it didn't turn out as expected. When doing my profile I did opt to not do a video call with a stylist, but I did upload a current pic of myself and responded to several of the stylists emails. She had suggested that I change my original color selection to one that would create a subtle change to my hair color and gradually change it. I agreed. The color I received WAS a drastic change and not the subtle change I was expecting. I didn't know that the gloves were in the box with the shampoo and conditioner - maybe that should be more clear in the instructions as we don't open that box until the very last step and I used ziplock bags on my hands. I did like the color very much even though it wasn't the expected color based on the email conversations, but it dried my hair out so much that I had to go to a salon anyway to get a deep conditioning treatment. For 2 weeks my hair felt like I had used hairspray and I don't use any products. Overall, the color is great but it's so drying to my hair I'm really scared to try it again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanine - Thank you for taking the time to share your feedback. We value your experience as a first-time client, and we would be happy to adjust the color upon request if you change your mind. We apologize that your results were dry and would like to bring your attention to the Rinse Through Your Ends step we see included in your Personalized Instructions. In this step, you take leftover mixed color into the shower after your timer goes off and massage it into your hair, all over, and once it feels creamy, add water to rinse out. This will ensure that your results are not dry. Again we apologize, and we hope this information is helpful. |