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Custom Color Set
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66,516 Verified Client Reviews |
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Did not work for meThe product did not work for me at all, my grays still popped out even after waited longer than the time requested on the bottle because I know my hair is resistant to colors but I was determined to make it work and yet again I was disappointed. So I wore a wig to work for 3 days to give my hair a break before going back to Bigen because that's the only one that gives me some coverage. Thank you 0 of 0 people found this review helpful. Did you? |
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too darkMy color was way too dark, even though I gave actual color tone I wanted, let's hope replacement will be correct . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, you worked with one of our colorists to help you reformulate your color. Again, we apologize that you were unsatisfied with your experience. |
Not impressedI was hoping for something healthy for my hair, that covered well also. What I got was waxy covered hair, that was hard to wash out, and it made my hair feel awful. The color last about the same as store bought. I don't think I'll be purchasing anymore. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShana - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Not the color I ordered.Color is still not what I want. Cancel any further shipments. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not pleasedI will try again but this was too dark for me and so I rinsed it out before the time recommended and now have to re-order and pay yet again. Seems cheaper to just use Loreal from the store. I have a lighter color so hopefully this will work, otherwise I would say I tried my best to give this a chance. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeanne - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
good color for first few daysI really liked your product the first time I used it. The second was ok. However the 3rd and 4th time the color has faded quickly and looks too brassy. If this next treatment is the same I will probably go back to over the counter that is cheaper. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTrudy - While we're glad that you enjoying the results of your first color kits, we apologize that you feel that your more recent orders faded quickly to a brassy color. Since you were unhappy with your results, we've contacted you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
I was not happy.Way too dark. I look like a brunette. I need more of a strawberry blonde color. The color swatch I picked matched my hair the color did not. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarida - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
It covered my greys better, but I can still see a fewThis color covered my greys better than the last round but my color is noticeably darker which I do not like. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJen - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
okay hair colorThe purple hue left my roots a brassy purple/red color. I was able to cover most of it with the way I style my hair. It wasn't what I expected. I did like the shampoo and conditioner. For the price I didn't find the color came out any better than a store bought box color. 0 of 0 people found this review helpful. Did you? |
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best color for me!!I just love the color when i first do it however....the color fades fast into a very very blonde color. I am assuming it is from the hairdryer. Never had this happen before so I am wondering if something can be done for this. that is why i gave the rating a 3 instead of a 5 star. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |