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Custom Color Set
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66,516 Verified Client Reviews |
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HAIR COLORthe color was too dark. it left my hair jet black...in the roots and brown in the growth...I believe the color was change from the last time... please don't send me anymore. I like to cancel all future orders. Cynthia almaraz 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color and cancelled your account, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further. |
It needs to be a little lighter when first applyingLasted a good amount of time but too dark when first applied. Easy to use. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJami - While we're happy that your color provided long lasting results, we're sorry that it turned out darker than you expected. Based on your profile, we see that you were able to work with your colorist to craft a lighter shade to better suit your needs. We hope to hear your feedback on this reformulation soon. |
I could not get the Color wahed out if my hair after 2 hours rinsing my hairI loved your products ever since I changed my color to medium brown the color was not able to get out of my hair WHY??? Very disappointing I will miss using your hair color :-) 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJenine - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Gray hair looks pink after few weeksAfter about 3 weeks the fade out of the red makes my gray look pink. Also there is not enough color to go through my whole head of hair. My hair is down to my waist in length so one bottle is not enough when I need to bump up my color thru my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPaula - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
1st time and 2nd experience1st time I dyed my hair it was excellent. I didn't see one gray hair for 4&1/2 weeks. 2nd time I dyed my hair it lasted MAYBE 2 weeks. It goes on so easy and spreads through my hair smoothly. But I'm not sure I'm going to give it a 3rd chance I would like it to last more than 2 weeks. Frustrated. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha - We're sorry that your most recent color order did not last as long as you wanted. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
OMGSo not what i expected! It's FIRE RED!!!! Went to the pharmacy for a other color ASAP!!! I order a blonde with a hint of copper, i got a RED RED RED!!!!! Ouach... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelanie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Color didn't turn out rightThey sent me the "blue black" color (which is what I wanted), but it turned out just black. When I was dying my hair, I could see the blue tint in the dye....but literally after washing and drying, my hair turned out to be just a soft black with absolutely no hint of blue. I was disappointed because I followed the instructions word for word. It's still a nice color, but not entirely what I wanted. Wish I can post before and after pictures. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlisha - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Very poor qualityVery poor. Dont Hate it...just very poor quality. By following directions to the letter...15 minutes on the roots....10 minutes on the rest...use left over color to lather up and rinse. Now after my hair is dry...grey is NOT COVERED....Hair feels like straw. Nice and Easy works much MUCH better.... I will not reorder.....ever. 0 of 0 people found this review helpful. Did you? |
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Messygray came back as quickly as salon or drugstore brand. After several days after coloring still coming off on pillow cases Color was great but not worth the extra expense compared to drug store brands 0 of 0 people found this review helpful. Did you? |
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Still Waiting On Devilvery. Seriously?!How long does it take to receive the product? I can promise you I'll cancel when I receive it. I pay shipping for a two week delivery? 0 of 0 people found this review helpful. Did you? |