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Custom Color Set
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66,516 Verified Client Reviews |
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Way too darkThe color was way to dark for my skin tone and I am not satisfied with this purchase. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKara - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Didn't like it.No a good enough cover for my white hair.. I'll will like to go back to my previous order. Please Thank you! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFaviola - We're sorry that your most recent color order did not cover your grays. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Didn't rinse outI'm not sure what happened but at the time of rinsing out the color. Left on 25 mins because it's the only way to cover the grey. I literally had to scrape off the hair die from my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMayra - We’re sorry that you had to scrap off your color application. Our records indicate you have continued to use our service. In accordance to our Satisfaction Guarantee we have added a credit to your account since you have expressed that you were unsatisfied with our product. Again, we apologize that you were unhappy with your experience. |
not for grey hairThis made my grey root a brassy gingerish colour. I had to buy another product to remove the colour 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
TOO EXPENSIVE!The custom hair color is nice going on, although it takes a long time, upwards of an hour. The color didn't last past 4 weeks - totally faded out. Also, the cot of $26 plus is way too expensive for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargriet - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. |
Colour i ordered was nothing like resultsI asked for a purple colour but my results were dark black i was very upset abt this 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKirn - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Hate the colorHate my color. It is red tones. And really alot lighter then my color. Not a good color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBonnie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Had too much gold and still can't cover what little gray I have.See above 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDaphne - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Not what I expectedI was excited to have a custom color made for me that I didn't have to pay a fortune for or sit through I salon session to receive. I hve an anxiety disorder and the salon is not an easy place for me. My hair is high maintenance for color as I have had sporadic grays since I was 19. I have always alternated between salons and box color since I started coloring my hair at 16. The product was nicely packaged and the instructions were typical and easy to follow. I found the product itself very runny and difficult to apply. I made a huge mess in my bathroom and I consider myself skilled with hair coloring as I have done everything from bleaching ro highlighting myself in the past. The color was darker than I expected and much more red. I had been going to a salon prior to this home color session and my hair was a faded purple mess, I was looking for a violet red color with a medium brown richness. What I got was dark brown hair with a hint of red when I went out in the sun. My hair only started to show violet again when it faded which happened after three washes. I use Joico shampoo and conditioner for corlored hair. I also got the purple tinted refresher from esalon and I will say that is a great product because without it my hair would not have looked ok after those three shampoos. After I rinsed the color from my hair it was like straw. The shampoo and conditioner provided did not help me get a comb through it. I had to use leave in conditioner inmy hair to make it feel somewhat normal. Overall I was not impressed with my custom color product at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for |
Color Doesn't Last After ShampooI have tried three orders so far. The color looks about right after the second shampoo. Unfortunately, after the third shampoo, the color fades quickly. For the price, I probably will look for a less expensive color because I am very grey and color frequently. Customer Service is great and has worked with me to get the right shade and application technique. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDelena - We’re sorry to hear that you were unhappy with the results of your custom color. We see that you have been working with one of our colorist to perfect your custom blend. Per our Satisfaction Guarantee, we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for |