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Custom Color Set
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66,516 Verified Client Reviews |
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Too dryMy hope was that this product would be less drying but it was more drying. They did match the color I wanted. 0 of 0 people found this review helpful. Did you? |
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Need deeper, richer colorThis worked better than any product I've tried but the color should be deeper. The gray around my edges started returning within a week. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a deeper color that will deliver the gray coverage you’re looking for. |
yuckdid not like at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - We apologize that you were disappointed with your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
not as good as I wantedI would have like for it to be a little light and more red but it did cover most of gray. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
ColourI had a bad allergic reaction after using your product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery. |
Not impressedI've been using your hair color for some time, but I don't think it's any better than the store bought varieties. It doesn't last any longer or work any better in my opinion. It is more expensive & more time consuming to apply though, so I'll probably go back to just the store bought brands. 3 of 6 people found this review helpful. Did you? |
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Response From Our ExpertsMonica - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Your product sucksYou are not able to cancel in your web site as easy as you lead people to believe 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandy - We're sorry to hear that you were disappointed by your experience with our Made For Your custom color. Whenever you place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. This just explains that you can pause, modify or turn off the service at any time through your account or by giving us a call. We see that you were able to get in contact with a representative who canceled your service. We apologize for any confusion. |
Mess in the box.I was disappointed. When I opened the box the hair color as leaking. I was extremely worried about using it but had no choice. All worked out in the end. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We are sorry to hear that your order arrived damaged. We don't recommend using any hair color that arrives damaged. We will happily send you a new order at no extra charge. We have reached out to you to discuss your free hair color order. |
Not what I had in mindHad too much of a red tone for me. Not what I was expecting 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re sorry to hear that the results of your formulation turned out too red. We’d love to remedy this by sending you a complimentary reformulation with reduced red tones, so we have credited your account with one free color order. We've contacted you with with instructions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope you consider using our service again in the future. |
Cancel this accountCancel this account 0 of 0 people found this review helpful. Did you? |