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Custom Color Set
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66,566 Verified Client Reviews |
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Bland colorLacks depth and dimension. Never got the red I wanted, always had to buy OTC red to recolor. Disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
I am very dissappointed.My hair was blond with dark roots and many grays in my roots. I chose a copper color that was vibrant and bright, and I somehow ended up with a dull dark auburn that never fully covered my gray's and is a very flat and dull color. I wanted a color that was vibrant and shiny, bringing color and light to my face and one that was great for the fall, this truly missed the mark I'm disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color turned reddish not dark brownNot the color I hoped my hair would turn out. 0 of 0 people found this review helpful. Did you? |
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Not pleasednot happy with the last few orders. Cancelling my subscription 0 of 0 people found this review helpful. Did you? |
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very dissatisfiedColor is too dark almost black 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarmen - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
DisappointedThe color was good but not lasting. The worst problem I had was it was to strong with ammonia.... my scalp broke out in a rash and even though I washed it off of my ears they were burnt by the solution. I'm sorry I can no longer use your products. It is just too strong for my skin. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We’re so sorry to hear that your eyes and scalp were irritated during your application. When coloring hair, one of our safety recommendations referenced in our Product Safety & Usage guide (included with every hair color order) is to remove contact lenses before applying the color. However, if you must wear contact lenses and any product gets into your eyes, we advise removing your lenses before rinsing them. We hope the irritation is not persistent. If it is, please seek medical attention. |
Hair feels terrible after useLove the color but it leaves a residue in my hair. Had to use a clarifying shampoo 3 times before my hair felt normal. The fumes also burn my eyes while coloring. Probably will cancel my next order and go back to over the counter color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We’re truly sorry to hear that you were unhappy with your color and experienced hard to remove leftover color residue. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |
my hair ended up black, not the red-ish I requestedfollowed directions, every step. my hair ended up black and I had to have a salon fix it for me as I was getting ready for a wedding/vacation and did not want black hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue - We're truly sorry to hear that your hair color turned out darker than you expected. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further. |
I have not usedI recevied the order but have not used it and no longer with to order. I need to be removed from this site. 0 of 0 people found this review helpful. Did you? |
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Dull and too darkThis color was darker than what I wanted and not enough dimension for me. It was very dull. 0 of 0 people found this review helpful. Did you? |