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Custom Color Set
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66,566 Verified Client Reviews |
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Color didn't cover all grayI followed the directions, left it on a little longer and it did not cover all the gray as I had hoped. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Not anywhere close to what I asked for.I asked for light brown with golden tone. Specified no copper. My hair looks the color of a copper penny. This isn't any different than the last 1 before I asked for no copper. I let whoever I talked to know my natural color hair is red. So it pulls the copper. After looking at the paperwork with the mixture, it has a lot of copper. If I get an email address to send a pic of an over the counter color that I have purchased in the past. This is what I was trying to get you guys to come up with. I will also send pic of the color it is after using your solution. I love the color of the OTC. If you can match it great. If not I will go back to using the OTC. It is also only $8 a box and does not damage my hair. 0 of 0 people found this review helpful. Did you? |
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Not HappyColor may have worked well if I had not had to wash my hair 3 times to get all the oil out of it after I colored. What on earth was in it to do that. My hair felt weighted down and the shampoo you provided (& that I bought a bottle of) didn't do a thing to get the grease out after two shampoos. Had to use my Nexium shampoo the 3rd time to feel like my hair was clean. By that time, grey was showing around my hairline. Don't want to do this again and your shampoo & conditioner that I bought might work on short hair that is washed every day, but that is not my case. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCyndi - We’re sorry that your recent hair color left your hair feeling weighed down and difficult to wash out. This feeling is most likely caused by residual color still coating your hair and/or scalp. To avoid this from happening in the future, we recommend massaging the color at your scalp prior to rinsing. This will help loosen residual color and prevent staining on the scalp. Again, we apologize for this inconvenience. Please let us know if we can assist you further. |
MessyI really liked the medium blonde color and the condition of my hair afterwards. However, it was so messy to use. The solution ran down my face, and the timing was much longer than my previous hair color. I am going back to my drugstore brand which is cheaper, thicker, and takes less time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLois - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
The coloring is never the sameI'm getting so frustrated, I've never changed the color and every month I'm always surprised at what I get. This month it's dark again, last month I was a blond. Go figure. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnita - Because you felt our Hair Color didn't provide the consistent results you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you. |
Hate this productI have 2 unopened boxes and a 3rd on the eay!! A waste of $75!!! I ask that NO RED tones be used. I am a dark blonde. It had lots of red . I have tried to cancel the product and it just keeps coming!!! CANCEL MY ORDER!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTara - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Color has changedFirst time I loved it. Second time I decided I needed to double my order. Third time the color seemed much redder. Still like the service and product. I'm just not sure the color is consistent. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathi - While we're glad that you're enjoying our product and service, we're sorry you feel the color is inconsistent. We see that your most recent order contained a bottle of Color Enhancing Gloss designed to revive and refresh the red tones on the length of your hair. Moving forward, if the gloss is included with your future orders, you should see the color become more consistent overtime. |
color came out just finecoloring was not a problem it lasted no longer than the brand i was using before i order. i even let it stayed longer .. but no on rooted area last same 3 weeks same as my old one. yours is better for the hair .but i was going for lasting effect. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVirginia - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Not pleasedUnfortunately, the product dried my hair. The color was not what I expected and did not cover all my gray. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKarla - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
First time trying the productIt was easy enough to apply, but the color match was off. For some reason this seemed to be a little darker and have a hint of red in it. It covered the roots great, but I was disappointed in the color match. I even sent in a few pictures. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |