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Custom Color Set
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66,566 Verified Client Reviews |
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Nice colorReally good match to my natural hair color. Every single drugstore hair color turns my hair orange but this did not. I will save over $50 a month using this product. Only gave 3 stars due to my gray coverage not being as good as salon quality. We will see next month as my instructions are now customized to leave on my hair for a longer period of time. 0 of 0 people found this review helpful. Did you? |
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2nd Time Aroundfound time to apply my color after receiving it weeks ago. This is my second time using color from eSalon and I'm still not satisfied. I follow the instructions closely with the exception of a few minutes due to having long thick hair. After I was done washing/ rinsing out the color it feels sticky and strands clump together. This is what happened the first time. I won't be ordering again. I was hoping the first time was just a fluke but not so for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrenda - We’re sorry that your recent hair color left your hair feeling waxy or greasy. This feeling is most likely caused by residual color still coating your hair and/or scalp.To avoid this from happening in the future, we recommend massaging the color at your scalp prior to rinsing. This will help loosen residual color and prevent staining on the scalp. Again, we apologize for this inconvenience. |
HairThe color was too dark. Cancel this account and do not send any more. thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Love color, hate feelI love the color but it was very difficult to get out of my hair and my hair feels chunky and hard to comb through. My hair is very thick so may be due to that. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We’re sorry that your recent hair color left your hair feeling waxy or greasy. This feeling is most likely caused by residual color still coating your hair and/or scalp.To avoid this from happening in the future, we recommend massaging the color at your scalp prior to rinsing. This will help loosen residual color and prevent staining on the scalp. Again, we apologize for this inconvenience. Please let us know if we can assist you further. |
Latest root color was too orange!I know we lightened the root coverage, but now am thinking it has to go darker again. Maybe back to the original. So it will be darker for the first few days and then fade into brown vs. being orange. Orange was scary!!!! Thank you! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We're sorry that your most recent order turned out too orange. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
color is still too darkstill needs to be brighter 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBobbie - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
It was a good color, but...It only lasted about 2 weeks and BAM my greys were back to haunt me. I'm hoping with my input this next time will be better, but if not it's back to the overpriced salon I go. Or box color *ew* 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCharlotte - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
First time userThe color was good but just made my hair all darker. I was hoping that some natural highlights would stay. I was really wanting some red which usually happens when I use brown/blonde (medium golden brown) If I put red hightlights in what color would help them stay? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
change hair colori have not heard anything ,about highlighting my hair. 0 of 0 people found this review helpful. Did you? |
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Too dark and matt, overall color was dullThis hair product is not for me, not only it made my hair look too dark, zero dimensional color. It also made my hair stiff, crunchy! .. Not good! Sorry but this has to be the worst product I've ever used. 0 of 0 people found this review helpful. Did you? |