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Custom Color Set
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66,566 Verified Client Reviews |
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Turned my blond hair GRAYJust awful. Ask to have the color made with some white in it. Trusting esalon, i used it and results was DARK BLUE GRAY. I have received no refund. Nothing. Some Guarantee... BUYER BEWARE 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Way darker and does not stayThen they keep shipping and the site doesn't allow u easily to cancel alrogether 0 of 0 people found this review helpful. Did you? |
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Just not enoughI have very thick wavy hair and there is just not enough color. It isn't worth it for me and I'm not sure about the color...at all...😳 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnn - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You color. We're always looking to improve our service and products, and truly value everything our clients say. We see you were able to speak with a representative. We hope to continue helping you find hair perfection! |
The color was pretty... butIt did not stay on my hair but 4 days and it had already faded tremdendously! I will not purchase anything more. I just wish that I could cancel my account on their website before they charge me again! 0 of 0 people found this review helpful. Did you? |
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Not satisfiedNot happy with my color,it made my hair feel like straw, please cancel my account. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
CANCEL NOW, RETURND THE LAST ORDER, STOP NOW I DONOT LIKE LIKE YOUR PRODUCT ,Do not. Send another order!! I returned the last order for a refund! Cancel Now! 0 of 0 people found this review helpful. Did you? |
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A little too redA bit more red than I had expected. Really pretty shade but I prefer more brown. My roots are a little to light, it was recommended that the shade I had picked would be too dark. It came out the opposite. Followed the instructions to a T as well.... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAdeline - We’re sorry that your recent formulation turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
stop deliveryi got rashes! 0 of 0 people found this review helpful. Did you? |
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Good colourNice colour but wanted a full head not just a root touch up as it was the first time I used this colour. So there wasn't enough to go on all my hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoanna - Thank you for reaching out to us. Upon reviewing your profile, we can see someone has already contacted you to remedy the situation. We can't wait to create your perfect hair color! |
Store Bought performs betterI love to help my wife with her hair. I was excited to try this product. Sadly, the store bought product is cheaper and performs much better. I will not purchase this again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAl - Thank you for your feedback! We have gone ahead and refunded your order per our satisfaction guarantee. Thank you for giving eSalon a try! We will be reaching out to you shortly. |