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Custom Color Set
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66,566 Verified Client Reviews |
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Store product just as goodOnly last 2 weeks before roots show just as good as store color and want to cancel 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAli - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
disappointedThe color was great, almost perfect, but it really dried my hair and faded faster than most other brands I have tried. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeb - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
No changeI have tried you guys 4 times now and still no change. Gray coverage only last 1 week. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLindey - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
not as expectedI requested the color on the rest of my color to be darker, more similar to my roots, but still got a very light color on the rest of my hair. It looks like I didn't dye my hair. I am not sure if it was color or the shampoo/conditioning that left my hair dull and greasy. Not very happy since the first time, but wanted to give it a shot the second time. Still not happy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolina - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We look forward to crafting your reformulation. |
REDThis last shipment of hair color turned my roots red, the rest of the hair was dark brown. I had to go to a hair Salon to have it fixed, which cost me $50!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Too darkI really want to lighten my color to a light/medium brown. What is the best way to proceed? 0 of 0 people found this review helpful. Did you? |
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Dried Out My HairThe color was correct, but the product really dried out my hair. I have been using conditioner to try and revive it, but it remains dull and stiff. I can't really use this product on my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSylvia - We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and added a free order credit in accordance with our Satisfaction Guarantee. We have e-mailed you instructions on how to not have this stiffness issue happen in the future. Again, we apologize that you were unhappy with your experience. |
not for meI'll bet this works for most but for me I am so tentative about it that I just can't get started. Not for me 0 of 0 people found this review helpful. Did you? |
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Awful!!! I need a refund for two months!!The first time I used e salon it was great. The second time I used e salon it turned my hair a pink red! I was so upset, I made an appointment at a reputable salon in Houston. It was a 5 HR appointment during which they scrubbed my hair so they did not have to strip it and damage it anymore than it was already damaged. I had to go to a MUCH darker color and it cost me around 300.00. It has taken me almost a month to get over the frustration and anger. I received my Oct color pack the other day and it reminded me to let you know how absolutely awful your product is! I will not be using it again, I will not be recommending it to anyone and I am very, very disturbed and wanted to let you know how much grief it has caused me. I have cancelled my orders and do not ever want to be contacted again unless you are refunding my $ for the past two months. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryll - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your last 2 hair color orders, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
too dark...I would like a refund please. thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeatrice - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |