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Custom Color Set
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66,566 Verified Client Reviews |
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too redStill to red, not happy with the color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We apologize that you're seeing your results as too warm. We see that a representative has reached out to you and issued a refund, per our Satisfaction Guarantee. Again, we apologize you were unhappy. |
not pleasedi am not pleased at all with this product. my hair is much softer and glossier with my cheaper over the counter drug store brand. the color was the exact same which is good but the other is not anything different like the photos show in advertisement. i would say it was worth the ten dollar amount for a first delivery and try but not worth the higher price at all . i prefer to stay using the one that leaves my hair soft not a stringy feeling. very dissapointed in what i thought would be a wonderful product.. no thank you on further purchases 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaurie - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Not What I ExpectedThis was a great idea, but it wasn't as good as everybody says it is. First off, the dye doesn't rinse out very well, the shampoo wasn't shampoo, and the conditioner doesn't condition your hair. Second, after rinsing, shampooing, and conditioning, my hair felt very damaged and stringy. I had to do a deep condition over night and then re-shampoo (to remove the rest of the dye) and condition my hair the next day and it still felt stringy. Third, the color wasn't what I wanted. I wanted a purple tone, but all I got was brown. I'll be going elsewhere to get my purple hair color. Thank you for the experience though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCandace- Thank you for sharing your feedback with us. We apologize that you were dissatisfied with your eSalon experience. We have gone ahead and reached out to you regarding this matter to see how we can best assist you. |
Color Off, Strong Scent, Fried endsI was really hopefully for this product to be something I loved. But it was disappointing to say the least. Color was pretty much brown, not a red/copper variation. The smell was so strong, it was difficult to apply between holding my breath and my eyes burning. I didn't apply to ends, only through the wash as suggested in instructions, yet it still managed to fry the end of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauren - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Greys show through in one weekI loved the color, but it only lasted one week before greys came through. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy - Thank you for bringing this to our attention. We apologize for the results you received and would love to reformulate your color with better grey coverage. We will be reaching out to you shortly! |
ColorIt was a geat color but was a little darker than what I wanted 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPat - Thank you for reaching out to us. We apologize your color was slightly darker than you were hoping. We will be reaching out to you in hopes of creating your perfect color! |
Didn't lastI am in my third order. The color is good but it does not give 100% coverage and does not last longer than three weeks, if that. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe apologize that your most recent orders did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Not what i expectedAfter hours of agonizing and tweaking Didn't look like anything I asked. Blaugh. Likely won't order from this sight again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
So disappointed!Bummer! Why is this color 70% light brown when I clearly wanted mostly copper in my last order? That shade was perfect. I can't apply this! And the real bummer is that I am scheduled to have new head shots done for my job next week. Now I will have to purchase more color from a retailer here to get it the shade that I want. I am bummed. Sorry folks. You were doing so well! What happened?? Thanks & let me know. -Robin 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Does not cover grayI put in my profile that I need to cover gray, yet was provided the demi-permanent color. When I said it only covered for a week (two washes) I was told I should be using the permanent to cover gray. So, if I put that that was my goal, why was I advised and provided the wrong product? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHilary - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |