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Custom Color Set
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66,566 Verified Client Reviews |
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Awful, just awfulBesides giving the visible parts of my hair unintended horizontal stripes of strawberry blonde, dark brown and mahogany, I have no idea what the back of my hair looks like. The smell while mixing was so strong and unpleasant that I could hardly breathe. It got much better after 5 minutes, and was gone by the time my hair was dry. I dyed it 5 days ago, washed it twice since, and it is falling out already. I'm going to a professional salon this weekend to get a correction...because they can see what they're doing even at the back, and they're trained in this. Very disappointed although the shine spray (ordered separately) was very nice. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatasha - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
no variation in colorcomes out all one color, no variation or different color tones, like what I was using before, and other people commenting don't like color, sorry 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We apologize that you are not happy with your color. At this time, we only offer an all-over color application. Per our satisfaction guarantee, we will be reaching out to you regarding a refund for your most recent hair color order. Thank you for your feedback. |
Worse hair color everI have brown hair with natural red highlights. Was given brown with supposed gold highlights this looks like crap, so dark it is almost black, no highlights NEVER AGAIN 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJo - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Not funThis was my 2nd coloring with eSalon custom color. The customer service is fantastic but coloring experience this time around was not pleasant. With my previous order I asked for longer gray coverage. I believe they did try to formulate a color this time to provide longer gray coverage. This color formula failed for me because it gummed up in my hair once I started the final rinsing. I believe this may have happen because there was too much of a synthetic binder trying to achieve the longer gray coverage, which also left a mess and made clean up more difficult. Not only did the color gum up in my hair but it did not achieve the silky shiny effect like it did in my first color experience. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargarita - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
my hair is not as red as my store bought hair color aSadly my hair is not even close to the RED color it was with my store bought hair color. And everyone asks why I am changing my hair color to more or a brown color after all these years. I so wanted this to work for me as I heard such wonderful reviews. I am not sure if it because I have about 20% grey coming in. But my new roots after using this color are more brown then red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanet - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Harsh!!Much too harsh and drying . I will go to the salon or back to store hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Great product and easy to useCoverage was ok but not great, also left my hair very course, but it revived with the conditioner, and has been great since. 0 of 0 people found this review helpful. Did you? |
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Not for me...I questioned the color choice when setting up profile. Told them the color I previously used was dark brown. Emailed e-salon about my concern that the color would be too dark. It took me until today to get the nerve up to even do a strand test. As I said, this color is way too dark and Mahogany color. So glad I didn't color all my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatherine - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
coloringtoo red had to get it redone by a beautician cancel my account 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Not satisfied with my color...My intentions were to get my natural all over color done before my I went to get my haircut/hilights and low lights with my stylist. To save money and time at the salon I wanted to do my roots at home as I have a lot of gray and my hair grows quickly. I requested dark brown but my end result was definitely BLACK. I emailed to request a change but was told I could not go lighter....I spent hours in my local salon getting the color lighter. The idea is great but I don't think it's right for me at this time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsApril - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further. |