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Custom Color Set
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66,754 Verified Client Reviews |
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Did not workThe hair color was a MESS and got everywhere. I have a lot of experience dyeing my own hair and I’ve never seen anything like this. In addition, the root color did not cover the grays. I was SURE to apply it to where I needed coverage and it did nothing. I will not use this again. The dyes sold at the pharmacy far exceed this product. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRehan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
It hasn’t been 2 weeks since I coloredand as recommended I haven’t washed my hair hoping the color would last. I did like the color but like the other store bought products it didn’t last. I was so hopeful unfortunately my roots are already showing the gray. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Didn’t do my colorDidn’t do my color it’s way light almost no change to roots Very disappointed ☹️ 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We’re sorry to hear that your color came out lighter than you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
3 weeks after colouring my hair has turned brassy red. What I wanted to avoid!3 weeks after colouring my hair has turned brassy red. This is what I specifically wanted to avoid and asked that I get a brown colour that remains true and does not turn red after exposure to the sun etc. And I do not want a darker or black colour - I want chestnut brown. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRosalyn - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Did anyone even read the notes?Root colour was ok, but the length colour was vastly different, didn't match the top and turned me from blonde to fully copper. Was awful. Really angry that I had to go buy a bleaching kit to get back to blonde! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Rebecca! We are sorry to hear that you aren't happy with your hair color. Please check your emails, we have contacted you to help you further. |
Didn’t cover my gray.Unfortunately, the color was more red than I expected and it did not cover my gray. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRobyn - We are sorry to hear that you were disappointed by the gray coverage and tone of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Love the colour, but....I absolutely loved the colour and the set looked so professional in its packaging etc but the chemicals in the colour made me feel very sick and a bit dizzy. I will order again in the future as the colour looked great and the price was great even though it made me feel ill in the short term. I'm willing to go through that feeling again for hair perfection. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Lindsey! We are so sorry to hear about your personal experience with eSalon. Please check your emails, we have got back to you to help you further. |
It didn't change my hair color...I have medium brown hair with blonde highlights and I got dark brown mohaugany red die, I followed the instructions and left it in for 35 minutes. Sadly it didn't take, the blonde highlights from the salon this summer still look blonde even :/ not impressed with the product. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJoleen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us regarding your next steps! We truly appreciate your feedback. |
Did not receive hair colorI did not receive my hair color package for July, August and September of 2022. Can you please explain why? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Stephanie - We’re truly sorry to hear you haven't received your orders. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. |
The color is offThe color should be dark blond but it is more brown and still has red undertones 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with the next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. |