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Custom Color Set
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66,754 Verified Client Reviews |
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No goodI informed them I have extra long thick wavy hair. I recieved 2 different colors in 2 3 ounce bottles. I would need triple. And they had me scheduled to recieve 2 more little bottle 10 weeks from now. I hope they enjoy my money since I can't return because I opened the box to see the joke inside 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCathy - Thank you for your feedback. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their purchase! We are so sorry to hear that we haven’t got it just right with your order. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Ok but not amazingFirst of all the is the second order I've received because the first one was horrible and didn't come out right. I even sent a photo and terrible. This time it worked. However in the shower while washing my hair with their shampoo, I lost so much hair I can't describe but it was literally what I unclog in my shower drain every couple months in one wash. I was so terrified at the huge clump I was worried I'd have a bald spot. Going back to my regular hair dye. Just not worth it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too darkThis color didn’t turn out as well as the first one. I really want a true strawberry blonde with a lot of copper tones. It was perfect the first time but this time it’s really dark. It might be because of the highlight mess up. But the purple tint made it even worse. 🙁 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Not as expectedThe color is nothing like the photo I provided. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Didn’t change color much!Roots looks red, and no signs of violet on ends at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
I've not seen much differenceI've not seen much difference with this colour and my hair is still showing a copper undertone ,this has also left my hair feeling very dry, and I've noticed grey hairs appearing quicker than my usual brand,and I didn't really get a nice smell after using the conditioner either like I do using my regular one The packaging is nice and how it's delivered with that personal touch but that's the only positive overall I can say. Unfortunately for me this colour and products really hasn't suited my hair nor changed the colour that much and my hair has been feeling very dry and frizzy since using. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsClaire D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our colour did not meet your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Faded with 1st washColor faded at roots with first wash 4 days after coloring. Not happy that the color didn’t last past the first shampooing. Need to recolor now 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJanet - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what i asked for at all.On going through the questions on what i wanted i selected auburns and coppers and gingers.... I got red. Pinky cheap looking red. Very disappointed especially as id uploaded photo of my own hair... Plus a photo of my desired colour. Now im left with hair colour i need to spend money on to fix! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Kayleigh! We are so sorry to hear that your hair color didn't meet your expectations. Please check your emails, we have contacted you to help you further. |
The color is too darkThe color is too dark and does not seem to last long. Even though I use color safe shampoo 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Poor Customer Service AND it expires QUICKLY - things GROW in the bottle!I've been a customer for 7 years but NO MORE. Never had an issue but I was on recurring shipments so I had hair colors coming faster than I was using them. In a nutshell, after 4 months, I went to use my last one on my counter, and it was growing gross stuff IN THE BOTTLE! I was going to toss it out, but wanted to send an email - if anyone can relate, I work 2 businesses so working around the clock and never get time off, but I finally sent an email to tell them and show them the pictures. Instead of coming back that they're sorry that happened, and telling me that I can't have it exposed to any "elements" (but it was always on my counter, so no temp influx) that they "are happy to confirm it's over 6 months so to throw it out" - sort of like "hot potato, it's not my problem", but everyone, you have to see the pictures - completely gross!!! Anyhow, it's not about a $30 order, it's about the poor customer service AND that the STANDARD time for hair color (that you can expect it's good) is THREE YEARS - Google it and you will see. Since then, they've ADDED to their FAQ that it expires in 6 months - convenient. Regardless, I would seriously consider using another color where things are NOT growing in bottle - you're putting that on your hair! I'll dispute the charge with my credit card company so again, it's not over $30, it's very, very poor customer service. Read other reviews online and you will see - HERE they can somewhat control reviews - on other sites they can't....think about that... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |