|
Custom Color Set
|
66,754 Verified Client Reviews |
|
Sort by: |
|
not impressedFor the price - the gloves are flimsy and the color blends thru - they give you 2 pair because they fall apart- the color washes out quickly - the color is great but this is just too much $$ for what I received - I've been coloring my hair for over 30 years and this product is far from the best 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsEllen - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Hair ColorThe color was changed to a bright red, this was not originally selected. Made my hair more red then what it was naturally. Was looking for a warmer color for winter, did not like that tech changed it. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJade - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern over email. Please let us know if there is anything else we can do to help! |
AwfulAwful grey was showing in 10 days!!!!! Followed instructions exactly. Will not be purchasing again 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHello Margaret - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
What happened?I had asked for a color lighter than the last shade I had ordered and it turned out, it was MUCH darker than my last shade. I am so disappointed. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBarbara - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Order sent to wrong address................I looked for a contact and didn't see one. I am furious. I changed my shipping address, and it is still being shipped to the wrong place. We travel a lot and this is not the first time this has happened. Looks like I am going to have to cancel my account if this company is not willing to work with me, plus my product will be later getting here. And I am having to bother someone to have it forwarded on to me. I know for certain I changed the address but it is still going to Indiana instead of Georgia...............I'm venting here as I could not find a private contact place. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRita - We are truly sorry to hear about your experience. We take our clients' feedback to heart and continue to improve our client's experience each and every day. We have reached out via email to get you assisted. |
Didn't come out the colour I wantedI mixed the colour and at first, it looked an okay colour but quickly darkened to a dark purple. I was originally wanting orange hair and it came out dark red! Luckily I actually do quite like the dark red, but it's not the colour i asked for. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Danielle! We are sorry to hear that your hair color didn't come out as expected. Please check your emails, we have contacted you to help you further. |
Processing Time Seems ShortThe total processing time is only 15 minutes which seems awfully short. Any other color I’ve done has been at least 30 minutes. My color came out very uneven. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKaren - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Love it wish it lasted longerGreat color but seems to fade 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLynn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Chemicals to stronghonestly in the course of mixing the products they were super strong I had to wear a mask and I couldn't place the mixer on my hair concerned how strong the chemical were smelling. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLillie - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Did not workThe hair color was a MESS and got everywhere. I have a lot of experience dyeing my own hair and I’ve never seen anything like this. In addition, the root color did not cover the grays. I was SURE to apply it to where I needed coverage and it did nothing. I will not use this again. The dyes sold at the pharmacy far exceed this product. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRehan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |