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Custom Color Set
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66,689 Verified Client Reviews |
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Did not cover graysDisappointed in my first application as the hair at my temples is still gray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not really what I asked forNice product left my hair feeling nice. Was very easy to use, but and it's a big but the colour wasn't what I asked for. I wanted a light reddish blonde colour what I got was dark reddish brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren S. - Thank you for your feedback! We’re so sorry to hear that you felt the colour was not the shade you expected. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
HorribleHorrible Color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t workI did all of the instructions word for word and my hair is the same color it was before. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCienna - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
This productI found #1 They did not mix me the right color. It is about 5 shades darker then I use. I have also see no difference in this product compared to one you buy at the drug store. You just pay 3 times more to get the same results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Roots do not match rest of my hair!Loved the personalised box I received - everything I needed in the kit ready to go. Instructions were straight forward and easy to follow. I received a colour for my roots and a separate colour for my ends. I must admit - dying my own hair was a lot harder than I appreciated. Doing the front sections of my hair were managable; but doing the back sections were really difficult - so took me longer than maybe it is supposed to just for the roots. I followed all the instructions but my roots have come out a lot lighter than the rest of my hair. So while I can say that the service, delivery and overall product is fantastic - the colour was not 100% right for me unfortunately. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJackie L. - Thank you so much for taking the time to share your feedback with us! We are truly sorry to hear that your hair colour didn't come out as expected. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |
did not like the colorI did not like the color it was to dark and ask to have a different color sent. After several emails I just ask them to stop and not send anything else. I understood the shade below the one I had originally received would not lighten my hair but it would be something I could use later on once this shade had lighten. Instead of sending me what I ask for the person just kept telling me what I already knew. Easier to go somewhere else. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCJ - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Revisions ignoredI added instructions to send me a lighter version but you all sent the same color. Please fix this before sending me more. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Botched Hair ColorI am very disappointed in the results I received with Esalon custom color. I decided to try ESalon based on the recommendation of a friend. I moved states and was looking for a more budget friendly color option as I only needed a root touch up. I provided several recent pictures as well as my previous stylists notes on how to mix my color. The color provided was far too light and red and my roots were very noticeably a different color. They sent a new color at no charge which I appreciated but I still have noticeable color bands after applying it. Any person with real coloring experience would know that the root color would need to be corrected in order to even out my entire head of hair - applying color over color is going to give you inconsistent results. I am now having to spend a pretty penny to have it corrected. I would have had better results picking my own color from CVS or Sally's. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Didn't cover silver hairThe first color pack I received did not cover my silver and gray hair , so you sent me a revised color pack and that didn't cover my silver and gray hair either , I would really appreciate a refund 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRoseMarie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |