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Custom Color Set
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66,689 Verified Client Reviews |
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Two missing orders and tracking links that dont workI was a big fan of the hair dye. But something went wrong during the order before that where i just never received the package or a tracking link. I had to wait 12 businessdays only to have it proof that it wont show up. The customer service was friendly by emailing me that they would and it again. I received notificatian and a link, only the link is for royal mail in GB and it keeps telling me that its an incorrect link. I have now spend money again cause my hair is starting to look awful as we are 4 weeks further and ordered again only to receive another tracking link that does not work. So i am not keeping my hopes up on receiving this one. After which i will cancel my subscription cause spending over 80 euro's without receiving anything is a waste. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Anneke! Thank you for contacting us. We are so sorry to hear that your replacement order hasn't arrived. Please check your emails, we just got back to you to help you further. |
Medium ash brownI started with blonde to wanting a medium ash brown. I do feel like the dye is a quality product and didn’t smell horrible like a box dye but the mix I got was very dark. I ended up with a very dark almost black hair color. My hair feels great and intact though so I give them that. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDesiree - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not what I expectedThe color is browner than the red I wanted! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Poor color/Poor customer serviceSubmitted multiple messages after coloring my hair and no one ever sent a reply. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Color did not holdI tested this color in two areas: one for 35 minutes and another for 45 minutes. There was no change at all. I am not going to use the rest of the bottle because there is no point. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaurel - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Cannot get color correctAfter a year of constantly having to ask for my color adjusted to get it to the tone I desired from the start, one would think that it would be close enough that I may be happy. Instead, my color is awful and I’m spending a significant amount to have corrections done. There was one single time when I was in tears because the color was so bad that I received a complimentary color, other than that I was told that an adjustment would be made for the color that was to come in 8 or so weeks. My spouse cringes after I dye my hair and I try to avoid mirrors. For a company that claims to have a 100% satisfaction guarantee, I haven’t seen any indication they should present themselves as such. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Wrong colorDied my hair finally and always had black hair I bought soft black and my hair turned brown talk a a person was to get a refund but they gave me 10 $ refund when I spent over 65$ on there stuff slap in the face for there screw up never buying from this place again and also I sent pics on how my hair color looked im not happy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhonda - Thank you for your feedback. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
wrong colornot a good color ugly 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Nothing like I imaginedVery upset with what I received will not be purchasing again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDanielle - Thank you for sharing your feedback. We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Damages my hairEverytime I use your product my hair get dry and damaged. It takes me months to get it healthy again. I keep trying to cancel and your app doesn't let me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeanna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |