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Custom Color Set
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66,689 Verified Client Reviews |
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color no goodthe color i received based on my suggestions was the same as my current hair color. perhaps user error? eyeball error? nothing changed and i was bummed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The color didn't cover my grays and they bled right through! Now in order not twThe color didn't work! Grays bled right through! Now in order to color my hair but not fry it I have to wait 6 weeks.Very dissatisfied! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
1st color wrong and corrected color wrong.The first color I chose was a red copper. It was vibrantly red where it's pink in the sunlight and has a purple hue in shade. The second color they adjusted it to have less red and more orange. Still came out pinkish red. This at all isn't the firey ginger color that I've wanted and even explained to the color specialist. I'm not going to waste any more time with this company. Do not recommend. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHannah - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
ColorI had requested my color to be like the Sizzling Spicy Red but my color is just about the same as before and doesn't have the vibrancy i was expecting 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsConnie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
2 different colors = 2 tone hair not 1 toneVery disappointed. Followed instructions to the "t". Did NOT cover gray roots, made roots 2 shades lighter than ends. Embarrassing. Cannot even wear pony tails , then can really see the difference. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRochel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Way too lightThe highlights were too light to blend both my color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKylie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
💯 NOT the color I requested.This color COULDN’T be more wrong. I even sent a picture of the EXACT color I wanted. Do NOT recommend. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCandi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t come out the color expectedI dyed my hair 4 days ago with the kit and I was really excited to see my result and I was really disappointed. I see little to no changes. I most color i see is probably on my front hair line. I actually waited 15 minutes more passed the suggested time to wash off do the next step. I don’t know what else to say but this color kit give me the same result as the box color I can buy at any store. Probably will not be continuing this subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsThuy - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
wrong colorwrong color and doesn't cover gray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
This color was not what I wantedDark golden cooper - I got dark broken almost black 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNIna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |