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To adjust the schedule for your plan:

  1. Log in and go to My Account in the upper-right corner of the screen. On mobile, this menu will be found at the top left of the screen.
  2. Select "Upcoming Order".
  3. Click the arrow underneath "Ship Date".
  4. Select the date you would like your order to bill and begin processing.

You may also opt to skip your upcoming order or change your plan frequency, as well as removing or skipping any individual products from your plan by selecting "edit" next to each product.

Light Set Clients:

To remove highlights in your next order:

  1. Log in and go to My Account in the upper-right corner of the screen. On mobile, this menu will be found at the top left of the screen.
  2. Select "Upcoming Order".
  3. Select "Edit" next to your Light Set Highlights. Select "Remove From Plan."

NOTE: Your frequency and processing date operate separately, so changing the frequency of your plan will not automatically update the processing date of your next order. Your new frequency will take effect after your next hair color order. Click here to learn how to change your delivery frequency.

Using the form below, please let us know any issues you've been experiencing and we'll answer your question as quickly as possible.

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