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Want to make a slight change or choose a new shade? Your colorist can adjust your next custom formulation to fit your needs.

To leave a color comment for your colorist:

  1. Log in and go to My Account in the upper-right corner of the screen. On mobile, this menu will be found at the top left of the screen.
  2. Select "Adjust color" and confirm that you would like to adjust your color.
  3. Tell your colorist how you would like to adjust your formulation.
  4. Optional: Upload a photo of your current hair color for your colorist to review.
  5. Click "Send to Colorist".

You'll receive an email confirming receipt of your requested change. Before it ships, your colorist will review your comment and apply any changes.

Using the form below, please let us know any issues you've been experiencing and we'll answer your question as quickly as possible.

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