Be the first to know about sales and product launches.
Plus get insider tips to make the most out of your purchases.
Unsubscribe at any time.
Enter your email address:
1 of 2
Got it!
Would you also like to receive texts?
Enter your mobile phone number:
By submitting this form, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from eSalon at the cell number used when signing up. Consent is not a condition of purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg and data rates may apply. View Terms & Privacy
Lorena - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Heather D.
August 8, 2017
Sadly Dissapointed No Absorption
Reviewed: Color Care Conditioner
POSTED BY:
Heather D.
August 8, 2017
I have given all of these products more than a fair trial run. The first time I said may be I did something
wrong? Next couple of times knowing I have extremely thick hair I kept another brand on stand by, but also esalon leave in conditioner.
I kid you not I used HALF of 1 bottle on my head and it still had not absorbed into my hair! I was truly in shock. Lastly I attempted 1 more time with the leave in conditioner done at the end. That helped, but my hair still. Felt like broken coarse hay in some areas. Sadly this product made my hair worse in some aspects causing me to need professional conditioning treatments etc.
So I am not saying do not try the product, but for extremely thick natural curly hair... it does not seem as though their products are cut out for that.
Heather - Because you felt our Love Unconditionally didn't provide the absorption you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Heather D.
August 8, 2017
Doesn't it ever lather in my hair!
Reviewed: Color Care Shampoo
POSTED BY:
Heather D.
August 8, 2017
I have given all of these products more than a fair trial run. The first time I said may be I did something
wrong? Next couple of times knowing I have extremely thick hair I kept another brand on stand by, as this Shampoo literally would suds up a little bit, but not turn into a nice deep sudy later like every other shampoo I have ever used or tried.
It simply was not making my hair feel clean.
So I am not saying for you to not try the product, but for extremely thick hair... it does not seem as though this product can handle the job.
Heather - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
Deb - We're truly sorry that our Love Unconditionally did not provide the results you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
April W.
July 20, 2017
Dry hair
Reviewed: Color Care Shampoo
POSTED BY:
April W.
July 20, 2017
My hair has also become very dry. It's been dry so I wash and condition every other day. I recently switched to a color treated hair shampoo. Any suggestions?
April - You’ve let us know that your hair has been feeling dry and we think our Getting Rich Color Care Moisture Shampoo may be the perfect solution We've gone ahead and added a credit to your account so you can try a different product. Look for our follow-up email for more information!
POSTED BY:
Carolanne H.
July 20, 2017
Shampoo
Reviewed: Color Care Shampoo
POSTED BY:
Carolanne H.
July 20, 2017
I don't like the Shsmpoo it doesn't lather up enough and my hair felt dirty afterwards.
Carolanne - Thank you for your feedback. The reason you are seeing a lack of lather with the shampoo, is that our Heart Lock It Color Care Shampoo is sulfate-free. Sulfate is an ingredient that gives shampoo it's suds; it's also drying and strips your hair of color. Since you were unhappy with your results, we've gone ahead and issued a credit to your eSalon account. We look forward to delivering the right results for you!
POSTED BY:
Lori P.
July 17, 2017
Pump does not work on shampoo.
Reviewed: Color Care Shampoo
POSTED BY:
Lori P.
July 17, 2017
Pump does not work. Will you please send me a replacement?
Lori - We're sorry to hear the pump on your Color Care Shampoo isn't working! We're happy to help you come up with a solution to this product. We're sending you an email so you can receive further assistance.
POSTED BY:
Shauna S.
July 16, 2017
No lather
Reviewed: Color Care Shampoo
POSTED BY:
Shauna S.
July 16, 2017
It took a lot of shampoo to get the slightest lather. Smells great, and I was even OK with the small bottle. I just wish it felt like it was cleaning my hair.
Shauna - Thank you for your feedback. The reason you are seeing a lack of lather with the shampoo, is that our Heart Lock It Color Care Shampoo is sulfate-free. Sulfate is an ingredient that gives shampoo it's suds; it's also drying and strips your hair of color. Since you were unhappy with your results, we've gone ahead and issued a credit to your eSalon account. We look forward to delivering the right results for you!
POSTED BY:
Grace M.
July 14, 2017
Poohhhh
Reviewed: Color Care Shampoo
POSTED BY:
Grace M.
July 14, 2017
Didn't work any better than regular store bought shampoo.
Grace - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. We hope to continue helping you find hair perfection!
Sarah - We're sorry to hear that you were disappointed by your experience with our Love Unconditionally. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. We hope to continue helping you find hair perfection!
POSTED BY:
Sarah B.
July 10, 2017
Smells lovelt
Reviewed: Color Care Shampoo
POSTED BY:
Sarah B.
July 10, 2017
It smells lovely but weighed my hair downs and it didn't lock the color in like I expected.
Sarah - We're truly sorry that our Heart Lock It did not provide the results you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
Roze - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. We hope to continue helping you find hair perfection!
POSTED BY:
Diane W.
July 1, 2017
shampoo
Reviewed: Color Care Shampoo
POSTED BY:
Diane W.
July 1, 2017
takes a lot of shampoo to get a good lather, not crazy about the product. seems different from the packet that comes with the hair color kit.
Diane - We're sorry you have trouble working up a good lather with our Heart Lock It Color Care Shampoo. Chemicals like Sodium Lauryl Sulfate are often used in soaps and shampoos to cause a lather, however these chemicals can also strip your hair of moisture and color. All of our products are sulfate free to keep your hair healthy and vibrant. We recommend adding water to your hair after applying the shampoo and massaging into a lather. We would also like to confirm that both this bottle and the packet included in the hair color kit are the same shampoo.
Grace - We're sorry to hear that you were disappointed by your experience with our Love Unconditionally. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. We hope to continue helping you find hair perfection!
POSTED BY:
AnnEA
June 30, 2017
Reassurance please?
Reviewed: Color Care Shampoo
POSTED BY:
AnnEA
June 30, 2017
I think I have a mental hurdle to get over regarding this shampoo. It seems to clean my hair but there is hardly any lather. Consequently I can't feel it working. I'm taking it for granted that it isn't meant lather - am I right? There doesn't seem to be much of a fragrance, which for me is fine. Perhaps I'm just used to using expensive, highly fragranced shampoo that stripped my hair of natural oils and colour quickly.
AnnEA - We want to assure you that our shampoos do not lather like some other shampoos. Our Heart Lock It Color Care Shampoo is sulfate-free. Sulfates such as sodium lauryl sulfate can cause a shampoo to lather, but also scan strip your hair of moisture and color. If you need to increase the lather, you can added water to the shampoo after you apply it and massage through the scalp. We hope this information is reassuring!
POSTED BY:
Texas gal
June 29, 2017
color shampoo
Reviewed: Color Care Shampoo
POSTED BY:
Texas gal
June 29, 2017
I've had better shampoos that are made to preserve the color. With this shampoo, it took quiet a lot in order to get enough coverage, plus it left my hair feeling course, not soft or smooth. It didn't soap up well and I had to follow up with another shampoo, essentially shampooing twice to get my hair thoroughly cleaned. I think I paid $15 and that's quiet a bit for my budget, especially for such a small bottle. Sorry, but it's a "no go" from me.
Texas Gal - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Patti - We're sorry to hear that you were disappointed by your experience with our Love Unconditionally. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. We hope to continue helping you find hair perfection!
Patti - We're truly sorry that our Heart Lock It did not provide the results you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Fancy Nancy
June 22, 2017
Color care shampoo
Reviewed: Color Care Shampoo
POSTED BY:
Fancy Nancy
June 22, 2017
I have fine hair and this product didn't work for me. I prefer the volumizing shampoo
Nancy - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. We hope to continue helping you find hair perfection!
POSTED BY:
Michelle G.
June 17, 2017
Didn't care for it
Reviewed: Color Care Shampoo
POSTED BY:
Michelle G.
June 17, 2017
I like it when you get lot of suds with a little bit of shampoo and it isn't like that at all
Michelle - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. We hope to continue helping you find hair perfection!
POSTED BY:
Karen B.
June 15, 2017
Not worth the price
Reviewed: Color Care Shampoo
POSTED BY:
Karen B.
June 15, 2017
I used this product the whole time between coloring, and I didn't think it preserved shine, wash-out, or the color any better than the store products do.
Karen - We're truly sorry that our Heart Lock It did not provide the results you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
David G.
June 15, 2017
Color Cafe Conditioner
Reviewed: Color Care Conditioner
POSTED BY:
David G.
June 15, 2017
I suppose for many people, added body and texture is beneficial but my hair already has lots of natural wave, with a "C" shape from the temples around the ear and all through the back, so I don't need a lot of extra body from a conditioner. I prefer a lighter volume without any added weight so, even though it does what you say it will do, I can take it or leave it.
David -We're truly sorry that our Love Unconditionally did not provide the exact results you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Karen B.
June 15, 2017
Not what was expected
Reviewed: Color Care Conditioner
POSTED BY:
Karen B.
June 15, 2017
As the shampoo, this product isn't worth what is charged for it. The store conditioners give the same result for a much lesser price.
Karen - We're sorry to hear that you were disappointed by your experience with our Love Unconditionally. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. We hope to continue helping you find hair perfection!
Sui - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. We hope to continue helping you find hair perfection!
Susan - We're sorry to hear that you were disappointed by your experience with our Love Unconditionally. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. We hope to continue helping you find hair perfection!
Susan - We're truly sorry that our Heart Lock It did not provide the results you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Yvonne D.
June 12, 2017
My hair is thirsty!!! Need more moisture.
Reviewed: Color Care Shampoo
POSTED BY:
Yvonne D.
June 12, 2017
I have very fine hair and as I color it I find it needs a bit more moisture then what this shampoo is providing for my hair type.
Yvonne - We're so sorry to hear that our Heart Lock It Color Care Shampoo wasn't as moisturizing as you needed. For extra hydration, we recommend our Getting Rich Moisture Shampoo. We've added a credit to your account so you can try it out. Look for our follow-up email for more info!
POSTED BY:
Erika H.
June 8, 2017
rate a #2
Reviewed: Color Care Conditioner
POSTED BY:
Erika H.
June 8, 2017
This conditioner isn't really meant for long thick hair, have to use a large amount for detangler
Erika - We're truly sorry that our Love Unconditionally did not provide the results you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
JUDY S.
June 8, 2017
Shampoo
Reviewed: Color Care Shampoo
POSTED BY:
JUDY S.
June 8, 2017
Like the smell seems to work well with the color only thing is it doesnt sud well
Judy - We're sorry to hear you're having trouble foaming your Color Care Shampoo. Our shampoo is paraben and sulfate-free and so it doesn't form suds as well as some other shampoos that include these chemicals. While ingredients like sulfates can cause a satisfying foam, they can also strip the hair of color and moisture. To increase the suds in your shampoo, added water to your hair after the shampoo has been applied and massage through your scalp. We hope this helps you fall back in love with Heart Lock It.
POSTED BY:
Denise T.
June 7, 2017
Needs more pumps than expected
Reviewed: Color Care Conditioner
POSTED BY:
Denise T.
June 7, 2017
I used it once already and it took at least 10 pumps to get all my hair conditioned and lightly only. Then it was tough to brush through my hair, not sure if I'll buy this again for this price.
Denise - We're sorry to hear that you were disappointed by your experience with our Love Unconditionally. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. We hope to continue helping you find hair perfection!
POSTED BY:
Carrie T.
June 6, 2017
Not a bad conditioner.
Reviewed: Color Care Conditioner
POSTED BY:
Carrie T.
June 6, 2017
The conditioner and shampoo I feel leaves my hair dry and not soft to the touch. It's not bad but seems harsh when using every day. I prefer using my shampoo and conditioner.
Carrie - Because you felt our Love Unconditionally didn't provide the softness you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
Diana - We're truly sorry that our Love Unconditionally did not provide the results you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Carrie T.
June 6, 2017
Not bad just leaves hair dry.
Reviewed: Color Care Shampoo
POSTED BY:
Carrie T.
June 6, 2017
I feel like this shampoo is a little harsh on the hair. It tends to leave my hair dry. Not bad. I use it every now and then but I like my other shampoos better.
Carrie - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. We hope to continue helping you find hair perfection!
Diana - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. We hope to continue helping you find hair perfection!
POSTED BY:
Deborah F.
June 5, 2017
Color care conditioner
Reviewed: Color Care Conditioner
POSTED BY:
Deborah F.
June 5, 2017
This conditioner does not work well for color treated hair. Will never use again.
Deborah - We're truly sorry that our Love Unconditionally did not provide the results you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Deborah F.
June 5, 2017
Color care shampoo
Reviewed: Color Care Shampoo
POSTED BY:
Deborah F.
June 5, 2017
This is one of the worst and most drying shampoos I have ever tried. Will not use again.
Deborah - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. We hope to continue helping you find hair perfection!
POSTED BY:
Victoria K.
May 31, 2017
Not for vivid colors.
Reviewed: Color Care Shampoo
POSTED BY:
Victoria K.
May 31, 2017
I purchased this looking for a color safe shampoo to protect my galaxy hair. The colors washed out much faster than with my previous shampoo. It might be better for more natural hair colors - but it seemed to strip my vivid colors out almost immediately.
Victoria - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. We hope to continue helping you find hair perfection!
POSTED BY:
Oma W.
May 30, 2017
Not long enough
Reviewed: Color Care Conditioner
POSTED BY:
Oma W.
May 30, 2017
Didn't keep hair color no longer than me not using it☹️
Oma - We're sorry to hear that you were disappointed by your experience with our Love Unconditionally. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. We hope to continue helping you find hair perfection!
Oma - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see we have added a credit to help you find a product that you love. We hope to continue helping you find hair perfection!
Jeralyn - We're truly sorry that our Love Unconditionally did not provide the results you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
Jeralyn - We're truly sorry that our Heart Lock It did not provide the results you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
Carole - We're truly sorry that our Love Unconditionally did not provide the results you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Sandra P.
May 23, 2017
Don't bother with this product!
Reviewed: Color Care Conditioner
POSTED BY:
Sandra P.
May 23, 2017
I love my custom hair color but the second time I used it... my hair was really greasy and felt like straw for 7 washings!!! When I asked my colorist she said it was because I was using cheap shampoo!!! It was the this conditioner and the shampoo to match!
Sandra - We're sorry to hear that you were disappointed by your experience with our Love Unconditionally. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. We hope to continue helping you find hair perfection!
Carole - We're truly sorry that our Heart Lock It did not provide the results you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Sandra P.
May 23, 2017
Not Worth Buying!!
Reviewed: Color Care Shampoo
POSTED BY:
Sandra P.
May 23, 2017
I love my custom hair color but the second time I used it... my hair was really greasy and felt like straw for 7 washings!!! When I asked my colorist she said it was because I was using cheap shampoo!!! YEP it was this one right here!!!!
Sandra - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. We hope to continue helping you find hair perfection!
POSTED BY:
Jessica N.
May 22, 2017
Didn't love
Reviewed: Color Care Conditioner
POSTED BY:
Jessica N.
May 22, 2017
Ended up switching to something else. My hair never felt very soft after using this
Jessica - We're sorry to hear that you were disappointed by your experience with our Love Unconditionally. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. We hope to continue helping you find hair perfection!
POSTED BY:
Jessica N.
May 22, 2017
It's ok
Reviewed: Color Care Shampoo
POSTED BY:
Jessica N.
May 22, 2017
Didn't love it. Ended up switching to something else. Made my hair feel coarse
Jessica - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. We hope to continue helping you find hair perfection!
POSTED BY:
Joann B.
May 17, 2017
Uncondition
Reviewed: Color Care Conditioner
POSTED BY:
Joann B.
May 17, 2017
Not much conditioning, left my hair feeling dry and frizzy
Joann - We're truly sorry that our Love Unconditionally Color Care Conditioner did not provide the results you expected. Since you were unhappy
with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
Debbie - We're sorry our Love Unconditionally Color Care Conditioner didn't detangle your do.Our Every Rich Way Moisture Conditioner should leave your hair soft and silky smooth. We've added a credit in the amount of your purchase to your account and sent an email with more info.
Debbie - We're sorry our Heart Lock It Color Care Shampoo didn't provide the softness you were looking for. We've added a credit to your account so you can try something new. Try our Getting Rich Moisture Conditioner for super luxurious locks. Look for our follow-up email for more information.
POSTED BY:
Gabriele B.
May 15, 2017
Nothing special
Reviewed: Color Care Shampoo
POSTED BY:
Gabriele B.
May 15, 2017
This shampoo is nothing I must buy from US. It gives less foam than the color enhancing treatment which is absolutely convincing.
Gabriele - We're sorry to hear that you weren't impressed with our Heart Lock It Color Care Shampoo. We've added a credit to your account so you can try something new. Look for our follow-up email for more information.
POSTED BY:
Mariana H.
May 15, 2017
Disappointed...
Reviewed: Color Care Shampoo
POSTED BY:
Mariana H.
May 15, 2017
I have purchased this shampoo after reading all comments, extremely positives. I am disappointed because I had to wash my hair at least 2 or 3 times for feel it really clean . It's true that it feels nice, but I will finish my bottle too soon if I continue using it like this!
For me, the price quality ratio it's not good.
Mariana - We're sorry to hear that you were disappointed by your experience with our Heart Lock It Color Care Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. We hope to continue helping you find hair perfection!
POSTED BY:
Kate J.
May 10, 2017
Condiitoner??
Reviewed: Color Care Conditioner
POSTED BY:
Kate J.
May 10, 2017
Ummm. yeah, I don't think so. I have very nice body to my hair, curly bouncy and this stuff was HORRIBLE. It didn't do ANYTHING to soften or shin your hair.
This was the last of ALL 4 out of 4 of your products that I will NEVER buy again.
Kate - We're sorry to hear you didn't like our Love Unconditionally Color Care Conditioner. Thick and curly hair often needs a little extra love, so we recommend our Every Rich Way Moisture Conditioner. We've credited your account in the amount of your purchase. Look for our follow-up email for more information.
POSTED BY:
Kate J.
May 10, 2017
Shampoo? Really
Reviewed: Color Care Shampoo
POSTED BY:
Kate J.
May 10, 2017
NO scent, no moisture, no anything. ..I had to use half the bottle for each shampoo...a little dab definitely does NOT do you!!
Kate - We're sorry you didn't love our Heart Lock-It Color Care Shampoo. Because our shampoos are sulfate and paraben-free, they do not foam as much as some other shampoos; however, these chemicals often strip your hair of moisture and color. To add extra lather to our shampoos, simply add some water to your hair after you apply the shampoo and massage through your scalp.
POSTED BY:
Joan D.
May 9, 2017
cannot open product to use
Reviewed: Color Care Conditioner
POSTED BY:
Joan D.
May 9, 2017
I love the shampoo/conditioner from the eSalon coloring package! The problem is that I've ordered the individual shampoo/conditioner but cannot open the pump! In order to use the conditioner, I had to remove the unopened pump to use the conditioner. UGH!!
Joan - Thanks for bringing the issue you’re having with the dispensing pump on our Love Unconditionally Color Care Conditioner to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
POSTED BY:
Shirley P.
May 9, 2017
Conditioner
Reviewed: Color Care Conditioner
POSTED BY:
Shirley P.
May 9, 2017
Tried it, sadly like so many others. My scalp flailed up. Back to Phillip Kingsley for me
Shirley - We're sorry to hear that you were disappointed by your experience with our Love Unconditionally. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. We hope to continue helping you find hair perfection!
POSTED BY:
Joan D.
May 9, 2017
cannot open the product
Reviewed: Color Care Shampoo
POSTED BY:
Joan D.
May 9, 2017
I do love shampoo/conditioner. I had to remove 'pump' to access shampoo to use it. How does one oen the pump?? I've tried turning it 'every which way but loose'!!
Joan - Thanks for bringing the issue you’re having with the dispensing pump on our Heart Lock It Color Care Shampoo to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
POSTED BY:
Shirley P.
May 9, 2017
Not good for me
Reviewed: Color Care Shampoo
POSTED BY:
Shirley P.
May 9, 2017
Sorry guys, gone back to Phillip Kingsley. Only one that my scalp doesn't flare up
Shirley - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit in the amount of your purchase. We hope to continue helping you find hair perfection!
POSTED BY:
Leah M.
May 3, 2017
Just OK....
Reviewed: Color Care Conditioner
POSTED BY:
Leah M.
May 3, 2017
It did not condition my hair deep enough. The smell wasn't great. Not worth it.
Leah- We're truly sorry that our Love Unconditionally did not provide the you expected. Since you were unhappy
with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Elizabeth J.
April 30, 2017
Needs more suds
Reviewed: Color Care Conditioner
POSTED BY:
Elizabeth J.
April 30, 2017
I am quite disappointed with both the shampoo & conditioner. The shampoo is not thick enough. And needs a lot to lather up.
The conditioner also needs quite a lot to work through my hair and leave my hair dry and course.
First time buying these two & last time as well.
Elizabeth - We're sorry to hear our Love Unconditionally Color Care Conditioner wasn't moisturizing enough for you. We've added a credit to your account so you can try something else. We recommend our Every Rich Way Moisture Conditioner and, for extra love and care, our Keepin' It Rich Moisture Mask.
POSTED BY:
Elizabeth J.
April 30, 2017
Leaves my hair feeling dry.
Reviewed: Color Care Shampoo
POSTED BY:
Elizabeth J.
April 30, 2017
Needs more suds
I am quite disappointed with both the shampoo & conditioner. The shampoo is not thick enough. And needs a lot to lather up.
The conditioner also needs quite a lot to work through my hair and leave my hair dry and course.
First time buying these two & last time as well.
Elizabeth - We're sorry to hear you didn't enjoy the texture of our Heart Lock It Color Care Shampoo. All of our shampoos and conditioners are sulfate-free. Chemicals like sodium lauryl sulfate, which is often used in shampoos to cause a lather, can strip the hair of moisture and color. To form a lather in sulfate-free shampoos like ours, simply added some water to your hair after applying the shampoo and massage through your scalp. We hope this information has been helpful!
POSTED BY:
BUFFY
April 28, 2017
Nice packaging, bit expensive for small bottle
Reviewed: Color Care Conditioner
POSTED BY:
BUFFY
April 28, 2017
Nice conditioner to use but haven't noticed any difference yet. Hair feels the same if anything a bit dry.
Buffy- Thank you for contacting us and sharing your feedback. We are always looking for ways to improve our products based on what clients like you are telling us!
POSTED BY:
BUFFY
April 28, 2017
Nice packaging
Reviewed: Color Care Shampoo
POSTED BY:
BUFFY
April 28, 2017
Okay hair feels bit dry after use and a bit expensive.
Buffy- Thank you for contacting us and sharing your feedback. We are always looking for ways to improve our products based on what clients like you are telling us!
POSTED BY:
Karima C.
April 26, 2017
Not too bad
Reviewed: Color Care Conditioner
POSTED BY:
Karima C.
April 26, 2017
It helped me make my hair a little soft after I wash my hair with the shampoo but then I needed to rinse mamy many times to get ride of it.
Karmia- We're sorry to hear that you were disappointed by your experience with our Love Unconditionally. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Karima C.
April 26, 2017
Smells good but needs improvements
Reviewed: Color Care Shampoo
POSTED BY:
Karima C.
April 26, 2017
The shampoo smells good but it leaves my hair dry. Needs to be improved
Karmia- We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
Dana- We're sorry to hear that you were disappointed by your experience with our Love Unconditionally. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
Dana- We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Debbie S.
April 18, 2017
Hair breaking
Reviewed: Color Care Conditioner
POSTED BY:
Debbie S.
April 18, 2017
Lo ve the smell but every time I use them my hair breaks have lost about half my hair. It is not the color but the condition at and shampoo
Debbie- We're sorry to hear that you were disappointed by your experience with our Love Unconditionally. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Marjorie J.
April 18, 2017
Not a favorite.
Reviewed: Color Care Shampoo
POSTED BY:
Marjorie J.
April 18, 2017
Seemed to leave my hair feeling heavy. However I don't use a lot of hair spray or other products on my hair because I like it to feel free.
Marjorie - We're truly sorry that our Heart Lock It Shampoo did not provide the lift you expected. Since you were unhappy
with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Carol M.
April 12, 2017
had to shampoo twice every time
Reviewed: Color Care Shampoo
POSTED BY:
Carol M.
April 12, 2017
very little lather. had to wash twice i havent had to shampoo twice in over 30 years
Carol - We're sorry to hear you had issues causing a lather with this product. Many products use sulfates to cause a lather in shampoo; however, sulfates often strip the hair of color and moisture. Our Heart Lock It Color Care Shampoo is sulfate-free to make sure your color stays vibrant and your hair stays healthy. To cause more foam, simply add some water to your hair and massage into your scalp.
POSTED BY:
Victoria Z.
April 10, 2017
Didn't condition my hair at all
Reviewed: Color Care Conditioner
POSTED BY:
Victoria Z.
April 10, 2017
Hair still very tangled and it felt like I didn't use conditioner at all
Victoria- We’re sorry that you were unsatisfied with our Love Unconditionally and that it left your hair feeling tangled. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Kionna P.
April 10, 2017
Shampoo
Reviewed: Color Care Shampoo
POSTED BY:
Kionna P.
April 10, 2017
Not the biggest fan of the shampoo and conditioner. There are much better color safe ones out there that make your hair feel amazing. I won't be buying these again.
Kionna- We're truly sorry that our Heart Lock It shampoo did not provide the results you expected. Since you were unhappy
with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Victoria Z.
April 10, 2017
Dried my hair out
Reviewed: Color Care Shampoo
POSTED BY:
Victoria Z.
April 10, 2017
It smells good, but my hair was very dry after use.
Victoria- We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling dry. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Jackie C.
April 8, 2017
Pump Disfunction
Reviewed: Color Care Shampoo
POSTED BY:
Jackie C.
April 8, 2017
I love the product but the pump didn't work. It was not convenient to open the bottle every time I wanted to use it.
Jackie- Thanks for bringing the issue you’re having with the dispensing pump on our color safe shampoo to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
POSTED BY:
Marianne W.
April 8, 2017
Poor Pumps
Reviewed: Color Care Shampoo
POSTED BY:
Marianne W.
April 8, 2017
Pumps on any of the bottles would not work. Also the Shampoo leathering left quite a bit to be desired.
Marianne- Thanks for bringing the issue you’re having with the dispensing pump on our color safe shampoo to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
POSTED BY:
Tami77Tweet
April 5, 2017
❤LOVE Unconditionally
Reviewed: Color Care Conditioner
POSTED BY:
Tami77Tweet
April 5, 2017
Sad to say that just as the shampoo that goes with this conditioner I was not too impressed with this product either. After shampooing, I used this conditioner and still my hair became dry, brittle, and very tangled. I felt as though my hair was tied up in knots. I already have issues with tangles and breakage and this just made matters worse for me. Sorry to say but it is not my favorite product.
Tami - We're sorry to hear that you were disappointed by your experience with our Love Unconditionally. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Venessa F.
April 5, 2017
Love or Not to Love
Reviewed: Color Care Conditioner
POSTED BY:
Venessa F.
April 5, 2017
Shampoo and conditioner still left my hair brittle and dry as any basic store shampoo and conditioner would.
Vanessa- We're sorry to hear that you were disappointed by your experience with our Love Unconditionally. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Sara H.
April 5, 2017
Disappointed
Reviewed: Color Care Conditioner
POSTED BY:
Sara H.
April 5, 2017
Display in this as well I thought maybe after the shampoo it would stuff in my hair but it didn't it still getting to be dry and stiff and didn't make my hair feel any better.
Sara- We’re sorry that you were disappointed by the results of our Love Unconditionally. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you the price of this product. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Tami77Tweet
April 5, 2017
❤Lock It
Reviewed: Color Care Shampoo
POSTED BY:
Tami77Tweet
April 5, 2017
I'm sorry to say I wasn't so impressed with this color care shampoo. It left my hair feeling pretty dry and tangled and brittle. At my age, I can't afford breakage. Although it did seem to preserve my color a bit longer than your average color care shampoo's that you'd buy in store. I likely will not buy this again though.
Tami - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Venessa F.
April 5, 2017
Love or NOT to Love.
Reviewed: Color Care Shampoo
POSTED BY:
Venessa F.
April 5, 2017
Hair did not feel clean and not enough foam onced lathered
Vanessa- We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Sara H.
April 5, 2017
Unsatisfied
Reviewed: Color Care Shampoo
POSTED BY:
Sara H.
April 5, 2017
It made my hair stiff as well I thought it might help my hair but it didn't it made my hair dry feeling. Made it feel terrible!
Sara- We’re sorry that you were disappointed by the results of our Heart Lock It. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you the price of this product. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
DOROTHY Y.
April 4, 2017
Didn't LOVE
Reviewed: Color Care Conditioner
POSTED BY:
DOROTHY Y.
April 4, 2017
Didn't seem to condition or make my hair feel smooth or silky. I had to use alot of product I have thick hair
Dorothy - We're so sorry to hear you didn't love our Love Unconditionally Color Care Conditioner! For hydrated, healthy locks we recommend trying our Gliding Glory Smoothing Conditioner or our Every Rich Way Moisture Conditioner. So you can try a different product, we've added a credit to your account. Look for our email for more information!
POSTED BY:
Laura D.
April 2, 2017
Disappointing Shampoo
Reviewed: Color Care Shampoo
POSTED BY:
Laura D.
April 2, 2017
I used to love this shampoo but this time it didn't lather at all. My hair didn't feel clean and I had to use conditioner to make it feel nice. Very disappointed because this was always a favorite of mine. Did you change your formula?
Laura - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
Karen - We're sorry to hear you weren't impressed by our Heart Lock-It Color Care Shampoo. We've added a credit to your account so you can try something different. Look for our follow-up email in your inbox!
POSTED BY:
.
March 28, 2017
Just conditioner...
Reviewed: Color Care Conditioner
POSTED BY:
.
March 28, 2017
Didn't help save the hair colour which had gone within four weeks. Leaves me with a lot of static electricity in my hair.
Julie- We're sorry to hear that you were disappointed by your experience with our Love Unconditionally. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Irene G.
March 28, 2017
Not my favorite
Reviewed: Color Care Shampoo
POSTED BY:
Irene G.
March 28, 2017
I was not impressed with this shampoo. It took about 10 pumps or more to get a good lather on my head. Too much work for so little result.
Irene - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Sara V.
March 28, 2017
Allergic!
Reviewed: Color Care Shampoo
POSTED BY:
Sara V.
March 28, 2017
Unfortunately, every time I used this product, my scalp would end up itching horribly. I finally had to stop using it. I'm sure it's a fine product but something in the ingredients didn't agree with my skin and I couldn't use it. Won't be ordering it again.
Sara - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
.
March 28, 2017
Just shampoo...
Reviewed: Color Care Shampoo
POSTED BY:
.
March 28, 2017
Yes, it leaves your hair soft but it doesn't save the hair colour, which had faded away after four weeks.
Julie- We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
Sherri - We're sorry to hear that you were disappointed by your experience with our Love Unconditionally Color Care Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
Jennifer- We're sorry to hear that you were disappointed by your experience with our Love Unconditionally. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
Sherri - We're sorry to hear that you were disappointed by your experience with our Heart Lock It Color Care Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
Jennifer- We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Sherie T.
March 24, 2017
Not a fan
Reviewed: Color Care Shampoo
POSTED BY:
Sherie T.
March 24, 2017
I really do not get the lather I like in my shampoo with this one I have to use too much and this is very expensive to have to use too much..
Sherie - We're sorry to hear you were unhappy with the lather of our Heart Lock It Color Care Shampoo. The foaming action in shampoos is typically caused by Sodium Lauryl or other sulfates. While this causes a fun lather, it also strips the hair of moisture and color. Because we are dedicated to maintaining your custom color, our products are sulfate free. To increase the lather on our shampoos, simply add water to you hair after applying shampoo and massage throughout the scalp and hair.
POSTED BY:
Paule H.
March 20, 2017
Just okay
Reviewed: Color Care Shampoo
POSTED BY:
Paule H.
March 20, 2017
I tried both the shampoo and conditioner, and while both were fine, they weren't as rich (as in easy to lather and distribute) as other brands, and they were more expensive. Also, I found the dispensers a little frustrating - hard to get the product out.
Paule - We're sorry to hear you had trouble dispensing the product. Our pump dispenser keeps the product fresh and bacteria-free! Many shampoos use chemicals such as Sodium Lauryl Sulfate to create a foamy lather. This can often strip the hair of color or moisture, so we don't use sulfates in our products. If you need a stronger lather to get your hair clean, simply add some water to the shampoo applied on your hair and massage through your scalp. We hope this information helps you fall back in love with our Color Care Shampoo and Conditioner!
POSTED BY:
Becky R.
March 17, 2017
Same
Reviewed: Color Care Conditioner
POSTED BY:
Becky R.
March 17, 2017
Same as other products. Saw no difference and can't seem to cancel
Becky - We're sorry to hear that you were disappointed by your experience with our Love Unconditionally. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Becky R.
March 17, 2017
No difference
Reviewed: Color Care Shampoo
POSTED BY:
Becky R.
March 17, 2017
Very unhappy and can't seem to cancel even after sending emails
Becky - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
Laura - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Hayleigh B.
March 13, 2017
Too $$$
Reviewed: Color Care Conditioner
POSTED BY:
Hayleigh B.
March 13, 2017
You don't get enough for your buck!!! Had to use the whole bottle on my hair right after I dyed it. had to wash & condition my hair 4 times to get all the dye out & I have extremely thick & long hair!!! Oh and even though I said I had thick & long and had highlights in my hair they didn't give me enough dye for my hair nor did it look like I even dyed my hair
Hayleigh - We're sorry to hear that you were disappointed by your experience with our Love Unconditionally. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Hayleigh B.
March 13, 2017
Not enough product for the high priced
Reviewed: Color Care Shampoo
POSTED BY:
Hayleigh B.
March 13, 2017
You don't get enough for your buck!!! Plus it's not any better than Suave!! Had to use the whole bottle on my hair right after I dyed it. had to wash & condition my hair 4 times to get all the dye out & I have extremely thick & long hair!!! Oh and even though I said I had thick & long and had highlights in my hair they didn't give me enough dye for my hair nor did it look like I even dyed my hair
Hayleigh - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Micha H.
March 11, 2017
Not my favorite
Reviewed: Color Care Conditioner
POSTED BY:
Micha H.
March 11, 2017
I love the way it smells, but it's pricey for the amount you get, imho. It is not very conditioning for my dry hair.
Micha - We're sorry to hear that you were disappointed by your experience with our Love Unconditionally. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
When you visit any website, it may store or retrieve information on your browser, through cookies or similar technologies. This information might be about you, your preferences or your device. The information can give you a more personalized web experience. Because we respect user preferences, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. Please note that blocking some types of cookies may impact your experience of the site and the services we are able to offer.
Manage Cookie Preferences
Under applicable privacy laws, you have the right to opt-out of (a) the “sale” of your personal information to third parties, (b) the sharing of personal information for cross-context behavioral advertising, and (c) processing for purposes of targeted advertising. Cookies under this heading collect information for analytics, personalized experiences, and for targeted advertising (including on social media). You may exercise your opt-out right with respect to data shared by these cookies by using this toggle switch. If you opt out, we will not be able to offer you personalized ads using data these cookies would have collected. For further ways to exercise opt-out rights, visit our Privacy Policy CA Privacy Notice.
Functional
Always Active
These cookies are necessary for the website to function and cannot be switched off in our systems. They may be set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling out forms. They may be set by us or by third party providers whose services we have added to our pages. By using this site, your data may also be transferred to countries outside the European Economic Area without an adequate level of data protection. You may not be able to exercise your rights in relation to the data and state authorities may have access to this data. You can set your browser to block or alert you about these cookies, but some parts of the site may not then work.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we will not be able to monitor its performance using these cookies.
These cookies may be set through our site by us and/or our advertising partners, including social media companies. They can be used to build a profile of your interests based on the browsing information they collect from you when you visit a website, which includes uniquely identifying your browser and/or internet device and show you relevant content or adverts on our and other sites.
This website uses cookies and similar technologies to operate our site and services, optimize the website, monitor sessions, enhance your experience, and for marketing. These technologies may monitor your use of the site and share that information with third parties, including for analytics, social media, and advertising purposes. For more info, including on data retention, see the privacy notices linked below. Click “Cookie Settings” to opt-out of certain advertising cookies.
By accessing or using the website, you agree to the use of cookies to collect and share your information, and to our Terms of Use (including arbitration & class waiver terms), Privacy Policy and (for California residents) the CA Privacy Notice.
