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Donna - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
POSTED BY:
BERNADETTE B.
October 16, 2018
disappointed
Reviewed: Classic Conditioner
POSTED BY:
BERNADETTE B.
October 16, 2018
I thought the conditioner was going to be exactly like the small, one use that comes in my color kit. the large size didn't have any fragrance and it did not coat my hair the way the single use did.
Bernadette - We're truly sorry that our Classic Conditioner did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
BERNADETTE B.
October 16, 2018
disappointed
Reviewed: Classic Shampoo
POSTED BY:
BERNADETTE B.
October 16, 2018
I bought this shampoo because I love the single use packet that comes in my at home color treatment. the large size does not have any scent and it does not lather. I bought the large size because I was going away with my sisters and I wanted them to try this product. This large size is not the same product. Neither is the conditioner. I was very disappointed. I won't buy either of them again.
Bernadette - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Donna T.
October 15, 2018
Not for me.
Reviewed: Classic Shampoo
POSTED BY:
Donna T.
October 15, 2018
I thought the packet of shampoo you get with the color kit was hard to lather because of the chemical you are washing out from just coloring and I liked the smell, so I ordered it hoping my color would last longer. I am very disappointed. I continually have to use more for my hair to feel clean and didn’t see a difference. I’m definitely going back to my regular color-safe shampoo. For me, this was not worth the money at all.
Donna - We're truly sorry that our Classic Shampoo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Ashley W.
October 8, 2018
Frizzy Hair
Reviewed: Classic Shampoo
POSTED BY:
Ashley W.
October 8, 2018
I decided to try this since the price is lower than the shampoo I buy in a salon. This shampoo doesn't control my frizziness - even with extra product in it and using a flat iron. The other thing I noticed (this is just personal preference), my hair looked greasy the next day. With the shampoo from the salon I wouldn't have to start using dry shampoo until day two or three and then could use dry shampoo for a couple days before I needed to wash it again. I would need to wash my hair every day with this shampoo.
Ashley - We're truly sorry that our Classic Shampoo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Teresa F.
September 18, 2018
Not a good shampoo
Reviewed: Classic Shampoo
POSTED BY:
Teresa F.
September 18, 2018
I purchased this hoping to have a better sulfate Free shampoo but this is no better than the rest. It leaves my hair a tangly mess and greasy the next day. I also have to use a lot of conditioner just to de-tangle the mess in the shower. I almost finished my first bottle hoping it would get better and purchased another because I didn’t know what else to use. I’m done with this shampoo and the conditioner that goes with it. Won’t purchase either again.
Teresa - We're truly sorry that our Classic Shampoo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Patti - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
M Rev
August 22, 2018
No better than Cien Products!
Reviewed: Color Care Shampoo
POSTED BY:
M Rev
August 22, 2018
I prefer Lidl's Colour protect shampoo and conditioners which are £2.99 for 750ml.
M - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Debbie L.
August 16, 2018
Again, nothing special
Reviewed: Classic Conditioner
POSTED BY:
Debbie L.
August 16, 2018
Conditioned my hair, didn’t seem to prolong color.
Debbie - Thank you for your feedback. We apologize for the disappointing experience you had with our Classic Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Debbie - Thank you for your feedback. We apologize for the disappointing experience you had with our Classic Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Angelique E.
August 10, 2018
Nope
Reviewed: Color Care Shampoo
POSTED BY:
Angelique E.
August 10, 2018
I don't like this shampoo at all, my hair seems drier when I use it. Color doesn't seem to last any longer.
Angelique - We're truly sorry that our Heart Lock It did not provide the moisture you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Tracy F.
August 9, 2018
Works ok
Reviewed: Classic Shampoo
POSTED BY:
Tracy F.
August 9, 2018
This shampoo is ok. I feel it strips the hair and you need a lot of conditioner to rehydrate though.
Tracy - We're truly sorry that our Classic Shampoo did not provide the hydration you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Julie L.
July 26, 2018
Your product redesign ... What were you thinking?!?
Reviewed: Classic Shampoo
POSTED BY:
Julie L.
July 26, 2018
I'm so glad to see from the other reviews that I'm not the only one dumbfounded by your redesign. Your products now look like I would find them in a no-tell motel bathroom ... generic and outdated. The bottle color is reminiscent of the pink anti-itch product I put on mosquito bites as a kid (not a pleasant memory, and one from the 1970s!). The loss of the pump top is a bummer, too. All this redesign looks like is an effort to cut costs. I know you say the product itself hasn't changed, and I hope that's true, because if it did get cheaper along with your redesign, I won't be a member for much longer.
Julie - Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We hope to continue helping you find hair perfection!
POSTED BY:
Patricia H.
July 21, 2018
Needs improvement
Reviewed: Classic Shampoo
POSTED BY:
Patricia H.
July 21, 2018
As I was using the product, I felt that the shampoo made my hair feel stiff when shampoos for colour treated hair should be a little more gentle, with more conditioning! Was not happy
Patricia - We're truly sorry that our Classic Shampoo was not what you were expecting. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
LISA G.
July 6, 2018
Hair back to normal with 3 weeks of tresemme or OBX
Reviewed: Color Care Conditioner
POSTED BY:
LISA G.
July 6, 2018
My hair has finally returned to its former softness without the new esalon shampoo and conditioner. It was dry and straw like with whatever was in the repackaged bottles, despite assurances thst the formulations had not changed.
Lisa - Thank you for your feedback. We apologize for the disappointing experience you had with our Love Unconditionally. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Lisa - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Erin M.
July 4, 2018
No lather
Reviewed: Color Care Shampoo
POSTED BY:
Erin M.
July 4, 2018
You have to use so much shampoo to get any lather at all. Worst shampoo ever.
Erin - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
POSTED BY:
Donna P.
June 21, 2018
Didn't work for me
Reviewed: Classic Shampoo
POSTED BY:
Donna P.
June 21, 2018
This shampoo left my hair feeling like straw. Not for me.
Donna - We're truly sorry that our Classic Shampoo left your hair feeling like straw. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
LISA G.
June 16, 2018
Stripping my hair color and moisture
Reviewed: Classic Conditioner
POSTED BY:
LISA G.
June 16, 2018
If I could give this a zero I would. It's not the same, despite assurances that nothing has changed.
Lisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
LISA G.
June 16, 2018
New shampoo
Reviewed: Classic Shampoo
POSTED BY:
LISA G.
June 16, 2018
With the new products, my hair feels like straw. I have to throw these away. I tried 4x and my hair is now so unmanageable, compared to the previous formulation. The company says that nothing has changed but the packaging.....NOT TRUE.
I'm sure this review will never be publicly posted....so for whoever is readin this...your company has changed and is unscrupulous. Beware!
Lisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sandra S.
June 4, 2018
Old packaging better
Reviewed: Classic Conditioner
POSTED BY:
Sandra S.
June 4, 2018
Although this is the same product as the “Love” conditioner, the new bottle is not as eye appealing. It is bland in comparison.
Sandra - Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We hope to continue helping you find hair perfection!
POSTED BY:
Mitzie W.
May 28, 2018
Just ok
Reviewed: Classic Shampoo
POSTED BY:
Mitzie W.
May 28, 2018
After using my hair feels like a stripper was put in it. Until the conditioner goes on. Perhaps its supposed to do that. Cleans very well
Mitzie - We're truly sorry that our Classic Shampoo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Margaret C.
May 22, 2018
Not a fan
Reviewed: Classic Conditioner
POSTED BY:
Margaret C.
May 22, 2018
I'm sure this would be fine for someone else, but it doesn't make my hair more manageable. A little too mild I think. I'll be changing for something else.
Margaret - We're truly sorry that our Classic Shampoo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Syd W.
May 21, 2018
Smells nice, no sulfates, but requires more than one wash
Reviewed: Color Care Shampoo
POSTED BY:
Syd W.
May 21, 2018
I have basically stopped using this shampoo because my hair doesn't "feel" light and clean after one or sometimes even two washes. It smells really good, though! It's probably my hair type that prevents me from loving it.
Syd - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Zee A.
May 11, 2018
Does not foam
Reviewed: Color Care Shampoo
POSTED BY:
Zee A.
May 11, 2018
I have to use big amount to blend in my hair although my hair is thin and Short i shower every other day comparing to the bottle size I would finish it in less then 2 weeks
Zee - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
POSTED BY:
Teri C.
May 8, 2018
Not for me
Reviewed: Color Care Shampoo
POSTED BY:
Teri C.
May 8, 2018
I have too use the volume shampoo or my hair is flat!
Teri - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Rebecca O.
April 24, 2018
Love conditioner.
Reviewed: Color Care Conditioner
POSTED BY:
Rebecca O.
April 24, 2018
I do not like the conditioner & shampoo. It makes my hair super greasy. When I blow dry my hair it comes out fuzzy. Very frustrating with the shampoo & conditioner.
Rebecca - We're truly sorry that our Heart Lock It and Love Unconditionally did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Delissa V.
April 24, 2018
Shampoo
Reviewed: Color Care Shampoo
POSTED BY:
Delissa V.
April 24, 2018
Seems like I use a lot of shampoo to get my hair to feel clean. Is this because I am trained in what to expect from the other companies?
Delissa - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
POSTED BY:
Jill I.
April 23, 2018
Conditioner
Reviewed: Color Care Conditioner
POSTED BY:
Jill I.
April 23, 2018
Using this conditioner made my hair hair get greasy and had to be washed more often.
Jill - e're truly sorry that our Love Unconditionally did not provide the results you expected. Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We hope to continue helping you find hair perfection!
POSTED BY:
Jill I.
April 23, 2018
Shampoo
Reviewed: Color Care Shampoo
POSTED BY:
Jill I.
April 23, 2018
Shampoo made my hair feel healthly but it did not make the color stay any longer.
Jill - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Vielka - We're truly sorry that our heart Lock It Shampoo arrived damaged. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Beth
April 15, 2018
No Lather
Reviewed: Color Care Shampoo
POSTED BY:
Beth
April 15, 2018
I really wanted to like the Color Care Shampoo but it just did not lather like my other sulfate-free shampoos. Bummer, as I so love this brand.
Beth - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
POSTED BY:
Susan A.
March 31, 2018
Thumbs down
Reviewed: Color Care Shampoo
POSTED BY:
Susan A.
March 31, 2018
Not a fan of this shampoo. Made my hair feel like straw.
Susan - We're truly sorry that our Heart Lock It Shampoo left your hair feeling like straw. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Brenna K.
March 27, 2018
Didn’t soften my hair well
Reviewed: Color Care Conditioner
POSTED BY:
Brenna K.
March 27, 2018
I have fairly long thick hair, and while this conditioner smells great and held the color well, it left my hair pretty dry, even when followed up with a leave in conditioner. Even when I let it soak in my hair for 10-15 minutes before rinsing I was unsatisfied with the hydration and texture of my hair while using the conditioner.
Brenna - We're truly sorry that our Love Unconditionally did not provide the hydration you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Cynthia A.
March 27, 2018
Love conditioner
Reviewed: Color Care Conditioner
POSTED BY:
Cynthia A.
March 27, 2018
I bought this for the first time. It seems equal to store bought conditioner only a lot more expensive
Cynthia - We're truly sorry that our Love Unconditionally did not provide the feel you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Cynthia A.
March 27, 2018
Heart lock shampoo
Reviewed: Color Care Shampoo
POSTED BY:
Cynthia A.
March 27, 2018
This is the first time I purchased this Shampoo. I have to use more than normal. My hair did not seem to benefit from this shampoo.
Cynthia - We're truly sorry that our Heart Lock It did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
.
March 20, 2018
Runny
Reviewed: Color Care Shampoo
POSTED BY:
.
March 20, 2018
Very runny compared to your other shampoo. Goes twice as fast. NOT GOOD.
Tami - We're truly sorry that our Heart Lock It Shampoo was runny. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Dawn M.
March 14, 2018
Conditioner less than expected...
Reviewed: Color Care Conditioner
POSTED BY:
Dawn M.
March 14, 2018
Heavy on hair and not as good as leave in conditioner.
Dawn - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We hope to continue helping you find hair perfection!
POSTED BY:
Faye S.
March 12, 2018
Not anything like the samples
Reviewed: Color Care Shampoo
POSTED BY:
Faye S.
March 12, 2018
I always loved the samples that came with my kit, but when I bought them, the formula is vastly different. This is a watered down version that I would never purchase again
Faye - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Donna F.
March 11, 2018
Need a LOT of shampoo to clean hair
Reviewed: Color Care Shampoo
POSTED BY:
Donna F.
March 11, 2018
The shampoo consistency is too thin and I needed to pump 6-8 times to get enough lather to clean my hair. I tried adding more water to my hair to help spread it out, but it's already too thin anyway that the product could not distribute it any further. It does not feel like this shampoo cleans my hair as well either. I have to wash my hair more often now. The smell is pleasant and I wanted to like it, but I will not be purchasing it again.
Donna - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
POSTED BY:
Wendy S.
March 6, 2018
difficult to adjust to a non lathering shampoo.
Reviewed: Color Care Shampoo
POSTED BY:
Wendy S.
March 6, 2018
Like the mild aroma. Can not get use to it not foaming or lathering. I know it is better for my hair than store bought, but still hard to adjust to it.
Wendy - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
POSTED BY:
Judith S.
February 28, 2018
Color Care
Reviewed: Color Care Shampoo
POSTED BY:
Judith S.
February 28, 2018
The shampoo does make my color brighter but it leaves my hair body less. I can’t use it all the time.
Judith - Thank you for your feedback. We apologize that out Heart Lock It Shampoo is too heavy for your hair. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Kerry W.
February 17, 2018
Seemed to disappear into thin air
Reviewed: Color Care Conditioner
POSTED BY:
Kerry W.
February 17, 2018
I’m not overly impressed if I’m honest. I split my hair into 2 sections and use 2 pumps per section I applied to one side with 2 pumps and I didn’t even get to the end of my hair until it seemed to just vanish. Smell not great either
Kerry - Thank you for your feedback. We apologize for the disappointing experience you had with our Love Unconditionally. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Sylvie P.
February 16, 2018
You need too much product
Reviewed: Color Care Shampoo
POSTED BY:
Sylvie P.
February 16, 2018
You need too much product To achieve a good soapy feeling on your hair.
Therefore, it doesn’t last as much as you think it would.
Sylvie - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
POSTED BY:
Susan D.
February 9, 2018
Do not love Love shampoo
Reviewed: Color Care Shampoo
POSTED BY:
Susan D.
February 9, 2018
I purchase two bottles of the shampoo. I only had used it after coloring. It does lather. Not sure it is cleaning all of my hair. I definitely like the ways the Body shampoo leaves my hair. Love doesn't leave my hair with the same effect.
Susan - Thank you for taking the time to share your feedback. We're sorry to hear that our Heart Lock It Color Care Shampoo did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Kara G.
February 9, 2018
As much as I love the end result during washing no lather
Reviewed: Color Care Shampoo
POSTED BY:
Kara G.
February 9, 2018
8 pumps of shampoo to get a lather and only 4 pumps of conditioner. The sachet you receive in the colour lathers lovely can’t understand why the bottle would be any less larther. The end result goes look and feel lovely though.
Kara - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
POSTED BY:
Heather A.
February 7, 2018
It was difficult to get a lather out of this.
Reviewed: Color Care Shampoo
POSTED BY:
Heather A.
February 7, 2018
It was difficult to get a lather out of this. I felt like I had to use a LOT of it. It feels heavy on my hair and straw like.
Heather - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
POSTED BY:
Carol P.
February 6, 2018
It's Good but my hair is still somewhat frizzy
Reviewed: Color Care Conditioner
POSTED BY:
Carol P.
February 6, 2018
I like LOVE conditioner, but I have to add a serum as well before blow drying my hair otherwise it would not have a smooth look. My hair is very dry.
Carol - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern.
Debbie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Linda C.
February 2, 2018
Twice Shampoo'd
Reviewed: Color Care Shampoo
POSTED BY:
Linda C.
February 2, 2018
In order for my hair to feel clean, I have to shampoo twice. I have not had to shampoo twice since I was a teenager and had oily hair. I am not sure if this is how you intended it to work, but since I am not used to shampooing twice, it seems an inconvenience. Even after the second shampoo, my hair just doesnt feel like I'm used to it feeling when it is clean. I'll continue to use it as it makes my hair feel soft, but with the conditioner, my hair is very flat. I do like the Volume shampoo/condition.
Linda - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
POSTED BY:
Leigh Y.
January 28, 2018
I like the conditioner but...
Reviewed: Color Care Conditioner
POSTED BY:
Leigh Y.
January 28, 2018
I like this conditioner but the pump does not work at all. I have to unscrew the whole contraption. I will have to put it in another container to use.
Leigh - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern and trouble with the pump. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Jamie G.
January 22, 2018
Disappointed....
Reviewed: Color Care Conditioner
POSTED BY:
Jamie G.
January 22, 2018
I always use the packet of this conditioner after I rinse out my color and my hair always looked great so I was incredibly disappointed that after purchasing 2 bottles (I thought it would just take a little more time so I ordered another bottle) I now realize this conditioner just doesn't work on my hair. Leaves it tangled and frizzy with a greasy scalp. I love esalon products so hoping I can find one of their conditioners that works for me.
Jamie - We're truly sorry that our Love Unconditionally left your hair feeling frizzy and greasy. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Stacie B.
January 20, 2018
Not my favorite
Reviewed: Color Care Shampoo
POSTED BY:
Stacie B.
January 20, 2018
I went ahead and spent the extra money and bought the shampoo and conditioner... It's just another full bottle that I wouldn't really use. It's a little bit expensive for what you get. Maybe I'm just spoiled.
It doesn't feel nourishing and it doesn't do anything for my hair.
Stacie - We're truly sorry that our Heart Lock It Shampoo did not provide the feeling you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Lisa C.
January 13, 2018
No lather!
Reviewed: Color Care Shampoo
POSTED BY:
Lisa C.
January 13, 2018
I love it when I use it right after dying my hair but I bought a bottle a while back and it took so much of it to make it feel like it was working that I stopped using it and I have very short hair! Love the smell of it though.
Lisa - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Megan D.
January 12, 2018
Not Bad
Reviewed: Color Care Conditioner
POSTED BY:
Megan D.
January 12, 2018
Works as conditioner, but I wish it was a little thicker. I feel like I need to use a lot to cover my strands. The bottles are already quite small for the price.
Megan - Thank you for your feedback. We apologize for the disappointing experience you had with our Love Unconditionally Color Care Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. Keep an eye on your inbox for more details.
POSTED BY:
Eva H.
January 8, 2018
Two stars for the bottle pump
Reviewed: Color Care Conditioner
POSTED BY:
Eva H.
January 8, 2018
I love the product, but I am having trouble using the pump. It's difficult to figure which position works on the pump. I end up opening the bottle to get the product out.
Eva - Thank you for your feedback. We apologize for the disappointing experience you had with the pump on the Love Unconditionally Color Care Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! Please keep your eye out for an email from us for your next steps!
POSTED BY:
Eva H.
January 8, 2018
Bottle Pump needs improvement.
Reviewed: Color Care Shampoo
POSTED BY:
Eva H.
January 8, 2018
Cannot find the right position to get the pump to work especially with wet soapy hands in the shower. I end up opening the bottle and wasting a lot of product.
Eva - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Barbara F.
January 3, 2018
Head itches
Reviewed: Color Care Conditioner
POSTED BY:
Barbara F.
January 3, 2018
I tried the sweet and low and it worked fine for awhile. Not anymore. Can’t wash product out without a lot of shampoo
Barbara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to help resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cindy M.
December 29, 2017
Smells good
Reviewed: Color Care Conditioner
POSTED BY:
Cindy M.
December 29, 2017
Like the shampoo it smells good but takes too much of it. You don't get very much for the cost.
Cindy - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Cindy M.
December 29, 2017
Nice but!
Reviewed: Color Care Shampoo
POSTED BY:
Cindy M.
December 29, 2017
It is nice shampoo and smells good but it takes too much of it to get a lather. You don't get very much for the cost.
Cindy - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
POSTED BY:
Gina W.
December 24, 2017
Product good pump didn’t work
Reviewed: Color Care Conditioner
POSTED BY:
Gina W.
December 24, 2017
I can’t give 5 stars for this because the pump doesn’t work. I have to unscrew it every time I use it. Makes me angry. The product inside is fabulous as always. I continue to use it.
Gina - Thank you for your feedback. We apologize for the disappointing experience you had with the pump on our Love Unconditionally Color Care Conditioner. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details!
Nori - We're sorry to hear our Love Unconditionally Color Care Conditioner left your hair feeling flat. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Nori M.
December 21, 2017
No suds!
Reviewed: Color Care Shampoo
POSTED BY:
Nori M.
December 21, 2017
Doesn't leave hair feeling clean,and doesn't make much suds.Not so great.
Nori - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It Color Care Shampoo. The reason for the lack of lather is that all of our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds; however, it can be drying and strip your hair of color. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Corey D.
December 21, 2017
Meh
Reviewed: Color Care Shampoo
POSTED BY:
Corey D.
December 21, 2017
Smells ok, not overly moisturizing, nor does it suds much. I’m underwhelmed truthfully. It cleans though so not a total bust!
Corey - We're sorry to hear your were underwhelmed with our Heart Lock It Color Care Shampoo. The reason for the lack of lather is that all of our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds; however, it can be drying and strip your hair of color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Penny G.
December 18, 2017
conditioner did opposite than advertised
Reviewed: Color Care Conditioner
POSTED BY:
Penny G.
December 18, 2017
My review is for the volumizimg product but am writing the review here because this is what I had purchased. Went to eSalon to have my hair done, which was a great experience, and purchased the shampoo and conditioner there. Didn’t notice I had gotten volumizimg conditioner instead of the color care conditioner. I decided to keep it and use it then order the other conditioner. Not until I received my second conditioner did I realize the volumizimg conditioner was actually making my hair flat and limp. Not a product that worked for me at all
Penny - We’re so sorry to hear that you received the wrong product! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. We hope to continue helping you find hair perfection!
POSTED BY:
Janie R.
December 16, 2017
In very small doses.
Reviewed: Color Care Conditioner
POSTED BY:
Janie R.
December 16, 2017
This conditioner mades hair too soft, therefore unmanageable.
Use only in small doses.
Janie - We apologize for the disappointing experience you had with our Love Unconditionally Color Care Conditioner. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Barbara C.
December 10, 2017
Hmmmmm
Reviewed: Color Care Conditioner
POSTED BY:
Barbara C.
December 10, 2017
Not sure about this condioner yet. I don’t like the way my hair felt. It wasn’t as smooth as I thought it should be? Because of that I did not blow dry my hair but applied additional protective products. I will have to continue using and review again.
Barbara - We're truly sorry that you did not like the way your hair felt after using our Love Unconditionally Color Care Conditioner. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Adrienne K.
December 4, 2017
Not for wavy/curly fine hair
Reviewed: Color Care Shampoo
POSTED BY:
Adrienne K.
December 4, 2017
This shampoo smells great and does leave my hair clean. However, the wave and curl I have fall out immediately. My normally wavy and curly hair is left limp and almost completely straight. This may be an excellent shampoo and conditioner for someone else.
Adrienne - We're sorry to hear our Heart Lock It Color Care Shampoo didn't help keep your curls. If Heart Lock It weighed you down, we recommend trying our Big Love Volumizing Shampoo. We've added a credit in your account so you can try something new. Look for an email from us soon!
POSTED BY:
Karen L.
November 15, 2017
Not what I expected
Reviewed: Color Care Shampoo
POSTED BY:
Karen L.
November 15, 2017
The tiny shampoo packets sent with my hair color orders does not behave in the same manner as the $15 version in the bottle. The shampoo dried my hair until it was brittle. I will not use it again!
Karen-We're sorry to hear that you were disappointed by your experience with our Heart Lock It Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information
Agnes- We're sorry to hear that you were disappointed by your experience with our Heart Lock It Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information
POSTED BY:
Linda H.
November 15, 2017
I was really disappointed it is not the same as what comes with the color.
Reviewed: Color Care Shampoo
POSTED BY:
Linda H.
November 15, 2017
I could not even get a brush through my hair after using???
Linda- We're sorry to hear that you were disappointed by your experience with our Heart Lock It Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information
POSTED BY:
Louise B.
November 12, 2017
Love the shampoo....but.....
Reviewed: Color Care Shampoo
POSTED BY:
Louise B.
November 12, 2017
The bottle is faulty. shampoo does does dispense properly (the pump mechanism does not work). For this price I expect a pump that works.
Louise - Thanks for bringing the issue you’re having with the dispensing pump on our "Heart Lock It" to our attention. Per our Satisfaction Guarantee, we've added a $15 credit to your account. We apologize for the inconvenience.
POSTED BY:
Julie W.
November 10, 2017
Too greasy for regular usage.
Reviewed: Color Care Conditioner
POSTED BY:
Julie W.
November 10, 2017
I can’t use this conditioner on a regular basis. It smells amazing, but it caused my hair to remain greasy. Once or twice within the month, I was able to use it minimally to restore moisture-along with the shampoo. If I applied too much, my hair was greasy instantly. I was disappointed.
Julie - We’re sorry that you were unsatisfied with our Love Unconditionally and that it left your hair feeling greasy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Julie W.
November 10, 2017
Smells good, but caused greasy hair
Reviewed: Color Care Shampoo
POSTED BY:
Julie W.
November 10, 2017
I can’t use this shampoo on a regular basis. It smells amazing, but it caused my hair to remain greasy. Once or twice within the month, I was able to use it minimally to restore moisture. If I applied too much, my hair was greasy instantly. I was disappointed.
Julie - We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling greasy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Dntv
November 5, 2017
Shampoo
Reviewed: Color Care Conditioner
POSTED BY:
Dntv
November 5, 2017
Absolutely hated it. Hair felt and looked greasy and dirty. Hate that it did not lather.
Dntv - We're sorry to hear our Color Care Shampoo and Conditioner weren't the right products for you. Our Love Unconditionally,as a conditioner, does not lather. Our Heart Lock It is a sulfate-free shampoo as chemicals like Sodium Lauryl Sulfate that cause lather can also strip the hair of color and moisture. Simply add water to the shampoo in your shower and massage to cause lather. We hope you find this information helpful!
POSTED BY:
Dntv
November 5, 2017
Heart lock it
Reviewed: Color Care Shampoo
POSTED BY:
Dntv
November 5, 2017
Color did not last. Grey hairs showed the very next day after coloring.
Dntv - We're sorry to hear that your first color application did not provide perfect gray coverage. We see you've already spoken with your licensed colorist who has spoken to you regarding a complimentary reformulated color for better gray coverage. With an adjusted color, our Color Care Shampoo should help maintain your color for longer!
POSTED BY:
Kaitlyn W.
November 4, 2017
Ruined my skin
Reviewed: Color Care Conditioner
POSTED BY:
Kaitlyn W.
November 4, 2017
Everywhere my bangs and hair touch my face is a field of blackheads and pimples and scabs and scars because of whatever is in this conditioner. I have been going through hell trying to figure it out for months, and I'm horrified it's this. I used to have completely blemish free skin and this awful product has ruined my face. Do not use if you have sensitive skin or bangs!
Kaitlyn- Thank you for your feedback. We apologize for the disappointing experience you had with our Love Unconditionally. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Stephanie L.
November 3, 2017
I don't like it
Reviewed: Color Care Conditioner
POSTED BY:
Stephanie L.
November 3, 2017
I don't LOVE this product. It leaves my hair hard to comb out when wet. I also don't like that it leaves my hair feeling dry.
Stephanie - We're sorry to hear that our Love Unconditionally Color Care Conditioner is the right product for your hair. To lock in moisture and softness, we recommend our Every Rich Way Moisture Conditioner. We've added a credit to your account and sent you a follow-up email.
POSTED BY:
Stephanie L.
November 3, 2017
It's ok
Reviewed: Color Care Shampoo
POSTED BY:
Stephanie L.
November 3, 2017
This product cleans my hair just fine but I don't like how my hair feels after use.
Stephanie - We're sorry to hear our Heart Lock It Color Care Shampoo isn't the product for you. We've issued a credit to your account so you can try something new. To hydrate dry lock, we recommend our Getting Rich Moisture Shampoo. Look for our email for more info.
POSTED BY:
Alicia B.
October 27, 2017
Just okay
Reviewed: Color Care Shampoo
POSTED BY:
Alicia B.
October 27, 2017
This shampoo smells fantastic! Otherwise, I wasn’t impressed. It doesn’t lather well, and I need to pump the bottle 8 times just to get enough shampoo. For $15 dollars it’s such a small bottle. I’d rather stick to Redken.
Alicia - Because you felt our Heart Lock It shampoo didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Melissa R.
October 25, 2017
Disappointed
Reviewed: Color Care Conditioner
POSTED BY:
Melissa R.
October 25, 2017
I didnt feel that this was very conditioning. Similar to a drug store condutioner.
Melissa - We're sorry to hear that you were disappointed by your experience with our Love Unconditionally Color Care Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information
POSTED BY:
Melissa R.
October 25, 2017
Disappointed
Reviewed: Color Care Shampoo
POSTED BY:
Melissa R.
October 25, 2017
dnt feel that this was very conditioning. Similar to a drug store shampoo.
Melissa - We're sorry to hear that you were disappointed by your experience with our Heart Lock It Color Care Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information
Tiffany - Thanks for bringing the issue you’re having with the dispensing pump on our color safe conditioners to our attention. Per our Satisfaction Guarantee, we've added a store credit to your account with us. We will reach out to you shortly with more information.
POSTED BY:
Joy C.
October 17, 2017
Had to use twice
Reviewed: Color Care Shampoo
POSTED BY:
Joy C.
October 17, 2017
The first shampoo did not show any 'foaming up' to let me know it was really there. After the initial wash and rinse, I put on another tsp or so of the shampoo and it foamed up slightly. I will continue to use and see if it improves. I shampoo every second day so the hair wasn't that dirty.
Joy - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
laura E.
October 16, 2017
Not enough
Reviewed: Color Care Conditioner
POSTED BY:
laura E.
October 16, 2017
Thought the bottle would be larger. And not enough could be used to cover all of my hair. Plus it seemed to make it more dry. Disappointed
Laura-Thank you for your feedback. We apologize for the disappointing experience you had with our Love Unconditionally Color Care Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
laura E.
October 16, 2017
Not enough
Reviewed: Color Care Shampoo
POSTED BY:
laura E.
October 16, 2017
Not enough to cover my hair. Had to use more. Not a lot of lather. Made my hair dryer
Laura-We're sorry to hear that you were disappointed by your experience with our Heart Lock It Color Care Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Gail B.
October 12, 2017
No Fragrance
Reviewed: Color Care Conditioner
POSTED BY:
Gail B.
October 12, 2017
The bottle is very small for the price. The plunger doesn't work and I have to open the lid to get it out. There is no fragrance and it is not the same quality as what comes with the hair coloring. I won't buy this again it is very poor quality.
Gail - We're truly sorry that our Love Unconditionally did not provide the experience you expected. We will reach out to you shortly to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Marie N.
September 24, 2017
Pump didn't work
Reviewed: Color Care Shampoo
POSTED BY:
Marie N.
September 24, 2017
Was hard to enjoy the shampoo when the pump is broken.
Marie - Thanks for bringing the issue you’re having with the dispensing pump on our Heart Lock It Shampoo to our attention. Per our Satisfaction Guarantee, we've sent you a follow up e-mail. We will reach out to you shortly with more information.
POSTED BY:
Rosemary B.
September 24, 2017
Bumps!
Reviewed: Color Care Shampoo
POSTED BY:
Rosemary B.
September 24, 2017
Cannot use this product. My scalp breaks out in bumps after each use.
Rosemary B- We're sorry to hear that you were disappointed by your experience with our Heart Lock It Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Mary Jo S.
September 23, 2017
No suds
Reviewed: Color Care Shampoo
POSTED BY:
Mary Jo S.
September 23, 2017
I am not happy with the shampoo. There are no suds whatsoever, leaving my hair feeling not clean. I have used a sulfate free shampoo before which had more suds. Not sure why this one has none.
Mary Jo - We are sorry to hear Heart Lock It Shampoo was not the best for your hair. After reviewing your account, we see one of our associates has reached out to you, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Amber M.
September 17, 2017
Nope
Reviewed: Color Care Conditioner
POSTED BY:
Amber M.
September 17, 2017
I was out of conditioner when I ordered my color, so I bought some of this. It doesn't work on my hair. First I had to use a ton of it just to get it through my hair, then after letting it sit for a couple minutes, it felt like I hadn't conditioned it at all.
Very unhappy with this.
Amber- Thank you for your feedback. We apologize for the disappointing experience you had with our Love Unconditionally Color Care Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. Since you were unhappy with your results, we've issued a credit to your eSalon account. We hope to continue helping you find hair perfection! We are also sending you an email soon with more information.
POSTED BY:
Megan B.
September 7, 2017
It's okay
Reviewed: Color Care Conditioner
POSTED BY:
Megan B.
September 7, 2017
I like it. Seems to condition my hair but I don't think it is anything special. And my color has been fading pretty quickly even though I only was my hair 3-4 times a week using this and the color care shampoo. Not sure if that is a strike against this product or a strike against the esalon hair color. I wouldn't spend the money on it again.
Megan- Thank you for your feedback. We apologize for the disappointing experience you had with our Love Unconditionally. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Camellia R.
September 7, 2017
Takes too much
Reviewed: Color Care Shampoo
POSTED BY:
Camellia R.
September 7, 2017
I was really disappointed in the shampoo. It seems very hard to get enough in your hair to work it through.
Camellia - We're sorry to hear that our Heart Lock It Color Care Shampoo didn't provide enough foam for your hair. Our shampoos and conditioners are sulfate-free for color treated hair. Chemicals such as Sodium Lauryl Sulfate provide a healthy lather in shampoos, but can often strip the hair of color and moisture. To add more foam to your Heart Lock It Color Care Shampoo simply add water and massage into your scalp. We hope this information has been helpful.
POSTED BY:
Janice S.
August 31, 2017
Made my hair soooo oily
Reviewed: Color Care Shampoo
POSTED BY:
Janice S.
August 31, 2017
I have oily hair and this make the oiliness much worse!
We're sorry to hear that you were disappointed by your experience with our Heart Lock It Color Care Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Jodean K.
August 25, 2017
Conditioner
Reviewed: Color Care Conditioner
POSTED BY:
Jodean K.
August 25, 2017
I love the conditioner, but I can't get the pump to work?
Jodean - We're sorry to hear that you had trouble with the pump for Love Unconditionally Color Care Conditioner. Simply completely tighten the silver ring around the base of the conditioner pump and you should be able to unlock the pump. We hope this helps you fall back in love with Love Unconditionally.
POSTED BY:
Alison R.
August 22, 2017
Nothing Special
Reviewed: Color Care Shampoo
POSTED BY:
Alison R.
August 22, 2017
Can't say this shampoo really does it for me. It's not got the fragrance or creaminess that I hoped. It doesn't lather up easily either. It does clean my hair, it just doesn't have that special quality which I'd expect for the price, sadly.
Alison - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Geneva R.
August 21, 2017
Not as good..,??
Reviewed: Color Care Conditioner
POSTED BY:
Geneva R.
August 21, 2017
I expected this to be the same as the packet that comes with the hair dye......it wasn't :(
Geneva - We're sorry to hear that you were disappointed by your experience with our Love Unconditionally Color Care Conditioner. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
tara G.
August 21, 2017
Average shampoo
Reviewed: Color Care Shampoo
POSTED BY:
tara G.
August 21, 2017
Good but not what I had hoped for the price. Seems comparable to store bought ones I have used.
Tara - Thank you for your feedback. We apologize for the disappointing experience you had with our Heart Lock It. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Meghann Z.
August 17, 2017
Doesn't wash out Hair dye completely
Reviewed: Color Care Shampoo
POSTED BY:
Meghann Z.
August 17, 2017
After dying your hair with eSalon dye this shampoo will not wash the dye out completely you will be left with GREASY & WAXY hair for days. Use at your own risk.
Meghann - Thank you for your feedback. We apologize for the disappointing experience . We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
POSTED BY:
CARRI N.
August 17, 2017
Its ok
Reviewed: Color Care Shampoo
POSTED BY:
CARRI N.
August 17, 2017
Doesn't foam up well and doesn't seem to extend the color much past normal wear.
Carri - We're sorry to hear that you were disappointed by your experience with our Heart Lock It Color Care Shampoo. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
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