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861 Comentarios de clientes |
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Nope.Color seleccionado: Castaño claro a medio I used as directed (instructions with eSalon are EXCELLENT). I could see the first highlights turning ORANGE... I didn't want that to happen to the crown and front of my head!!! So I did not leave it on a full half hour after I finished painting the last highlight. I'm so glad I didn't wait. The highlights underneath were a bright orange. I styled my hair trying to hide the bad highlights. BUT - I was able to cover this up a lot as I used a tint rinse from eSalon and leftover toner so I've been using those to mask the orange which has worked. Very strange because this was the 4th procedure in a row that I've done with eSalon so they have a record of my hair situation. I'm not completely turned off eSalon though... I hate going to the salon because it takes 3+ hours. I will probably try something else with eSalon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKrista - We're truly sorry that our Light Set did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Didn’t know I’d get copper highlightsColor seleccionado: Castaño claro a medio I wanted dark blond or light brown for some added depth and interest. Instead I got bright copper. Easy instructions and easy to apply. 5 de 5 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanet - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HighlightsColor seleccionado: Rubio medio a oscuro The color is so light that the highlights are not noticeable. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAline - We're truly sorry that our Light Set (Medium to Dark Blonde) did not provide the sun-kissed highlights that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Did not get the resultsColor seleccionado: Cobrizo y caoba claro Have loved the results of your products since I began using. Ordered the Light Copper & Mahogany to add a little more “reddish” tones. The results were just more of my “regular” highlights. No copper or mahogany. 3 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKarin - We’re truly sorry that our Light Set (Light Copper & Mahogany) did not meet your expectations. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Rave reviewsColor seleccionado: Castaño oscuro Although I learned a lesson while giving myself highlights I have to admit I do like the effect that it has. Highlights means that you have done just a little bit more than one color and that makes every style day a bit of fun. 3 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarrie - This kind of feedback is very rewarding. We're so happy to hear that you're enjoying the Light Set (Dark Brunette)! We look forward to the next opportunity to delight you! |
Great color but might take some practiceColor seleccionado: Castaño claro a medio Tried this for the first time recently. I watched the esalon videos & other people’s videos. I was nervous but felt prepared. The color was a great compliment to my base color. Only problem is I screwed up the application & the highlights were a hot mess. Even managed to get some on my eyebrows! I fixed it with another application of my base color. I’ll give my hair a break to recover & want to try it again since the color looked so great. I’ll be sure to watch the videos again & follow along very carefully. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTanya - We’re truly sorry that our Light Set (Light to Medium Brunette) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection and we cannot wait to hear your feedback soon! |
Haven't tried it yetColor seleccionado: Rubio claro The color sweet was so good, I haven't tried highlights yet! 0 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBridget - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the color! We truly value your feedback and look forward to hearing from you again in the future. |
BeautifulColor seleccionado: Cobrizo y caoba claro I always get compliments when I add the highlights. It's always "who does your hair?" And I say ESalon and I!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJeanie - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the Light Set (Light Copper & Mahogany)! We truly value your feedback and look forward to hearing from you again in the future. |
Really brightColor seleccionado: Rubio medio a oscuro Here less is more but it does what it promises. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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the bestColor seleccionado: Cobrizo y caoba claro much better 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Facile à faireColor seleccionado: Rubio medio a oscuro Si vous êtes un peu habile vous vous ferez un joli balayage j’étais juste surprise de découvrir la teinte bleu foncé du toner mais il ne teint pas la peau en bleu ! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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HighlightsColor seleccionado: Cobrizo y caoba claro Fun to see results (with a little work) giving yourself a new look; I have short hair and when done had a lot of product leftover so I won’t be ordering again 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Light Set Color: light Copper & MahoganyColor seleccionado: Cobrizo y caoba claro This is my second color with the light copper and I love the results. I was not happy with so much grey and this application brightened my hair color. 3 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Great productColor seleccionado: Rubio medio a oscuro I loved the instructions, ease of use and the product did not damage my hair, was quite conditioning.I did however find that the color was a little more yellowing than I would like. Wondering if I need to keep the product in longer or if there is a lighter shade that may work better? WIll definitely use again! 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Highlights galoreColor seleccionado: Cobrizo y caoba claro This light set gave me great highlights. One use, but through several colorings my highlights keep showing through. One note, it will dry your hair, so condition well and use the Bonacure moisture mist to replenish that moisture lost. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLori - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair using the Light Set. Happy Coloring! |
wonderful resultsColor seleccionado: Castaño claro a medio didn't really believe I could do this myself. Surprisingly good results. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFrancesca - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the Light Set kit! We truly value your feedback and look forward to hearing from you again in the future. |
Easy to doColor seleccionado: Rubio medio a oscuro I was happy with how easy it was. The color did come up really brassy and that was after the toner. I'm glad I did have more toner left cause I used it again the next day and left it in for 20 mins that time and it helped some and while using the tint rinse also. But it did look better. after it just wasn't the color I was wanting to achieve. But im still somewhat happy 8 de 8 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - Thank you for your feedback. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
SexyColor seleccionado: Rubio claro The Light Set creates sexy blonde highlights. You can add more or less depending upon what looks good on you. Am often mistaken for someone 25 yrs younger. 3 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaribeth - Thank you so much for sharing your feedback with us. We are tickled to hear you’re loving Light Set. We look forward to the next opportunity to delight you! |
NiceColor seleccionado: Cobrizo y caoba claro Worked for my hair for the summer 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Fir every other orderColor seleccionado: Rubio medio a oscuro Again always matches & easy to do 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanice - We’re pleased to hear that you’re enjoying the Light Set (Medium to Dark Blonde)! We truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
ExcitedColor seleccionado: Cobrizo y caoba claro Have highlights now but cannot wait to refresh with this product ! 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDana - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from your feedback on the results soon! |
So easy to use.Color seleccionado: Castaño claro a medio Really makes my hair color pop. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTia- Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
HighlightsColor seleccionado: Rubio claro My hair looks so much better, slightly lighter !! Oh but better 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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BlondColor seleccionado: Rubio medio a oscuro When I go blond, I’ll go with this again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDanielle - Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to any future feedback you may have! |
Highlights are a mustColor seleccionado: Rubio medio a oscuro My base color was great, but it was also hum ho.... I love the added lift of the highlights. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAbigail- We're thrilled to hear that you're enjoying the Light Set (Medium to Dark Blonde). We look forward to our next opportunity to delight you! |
love love loveColor seleccionado: Castaño claro a medio I applied this not as thick as some instructed and stop processing after 25 mins because my hair lightens naturally very wuickly in the sun...I cant get over how great it looks! UPDATE Jan2021: Still loving my highlights! 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnn - Thank you so much for sharing your feedback with us. We are tickled to hear you’re loving the Light Set (Light to Medium Brunette). We look forward to the next opportunity to delight you! |
Light SetColor seleccionado: Castaño claro a medio I was so scared to use this, only because you hear awful stories of bleach jobs on hair. I always went to the salon to get highlights but of course they are closed. I tried it and my hair came out great! Just take your time when applying. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSylvia - Thank you for your feedback, and we are so happy to hear that you are enjoying the Light Set (Light to Medium Brunette) and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to hearing from you soon! |
Love itColor seleccionado: Rubio claro This kit was really nice. A little harder to use than I thought but was very Happy with the results. 3 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Love it!Color seleccionado: Cobrizo y caoba medio a oscuro At first I was a little nervous about using the light set, but I love it 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Mes cheveuxColor seleccionado: Rubio medio a oscuro Bonjour, je viens de faire mes mèches au light est. Sauf que tout s est fondu ensemble pour donner la couleur que je viens, de, vous envoyer sur les photos,. Donc je pense que MARIE M avait dit que J avais de coloré les cheveux mais c est moins moche que le premier. Celui ci fait la semaine dernière et dont vous avez la photo me plaît super bien. Faut il refaire une retouche racine comme avait préconise Marie. Ou est ce que ce que vous M envoyez va se fondre avec la couleur de la photo. Je suis un peu surprise que lorsque on vous, demande des conseils, jamais personne nous renvoie un mail . 30 de 33 personas encontraron este comentario útil. ¿Y tú? |
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Looks more professional than expectedColor seleccionado: Rubio medio a oscuro I tried the highlight kit after watching training video and got professional looking results. I don’t think I will ever go back to salon for highlights again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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WorksColor seleccionado: Castaño oscuro Lightens for sure. 3 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Happy face!Color seleccionado: Castaño claro a medio At first I was skeptical. I didn’t think the highlights would work. But once it was all done and I blew out my hair I love it! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanice - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Oh help!Color seleccionado: Castaño claro a medio I recently applied highlights to my hair. Followed instructions to the letter as I was nervous. Hair highlights on medium brown hair turned out an intense orange yellow color even with the toner. I am reaching out for some help in correcting this. May have to wear a scarve! Update Spoke with Alex who reviewed the photo and discussed options. Will be reapplying med brown color and this solve the issue. Thanks Alex!! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBeth - We truly appreciate your feedback! We see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedColor seleccionado: Castaño claro a medio Applied this light set exactly according to the instructions ... Nothing. No highlights at all! My hair looks exactly the same as it did before all the work of highlighting. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatti - We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not for meColor seleccionado: Cobrizo y caoba medio a oscuro My results weren't what I was hoping for, but I think it had more to do with my technique than the product itself. I should have been watching the lightening process more closely instead of waiting the full 30 minutes. The customer service was top notch though! I was a little panicky, but they offered to send a colouring kit to fix the problem free of charge. I was very happy and appreciative that they don't leave you high and dry! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnita - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Pretty easy but uneven resultsColor seleccionado: Cobrizo y caoba claro Had a friend help me, I had lighter and darker sections,...but worked with a colourist on here, and they came up with a solution, that I am looking forward to trying. Dont get me wrong, I am not totally unhappy with the results, and it was the first try.... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShawn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
not sure if its meColor seleccionado: Cobrizo y caoba medio a oscuro I tried to follow the videos and instructions to the letter, but what they should tell you is that the first section you do you should check before the time is up. Since this was my first time doing anything like this it probably took longer for me than the person in the video so I ended up having one blond/orange streak on the side of my head that looked terrible. I will say that eSalon's customer service is excellent and I told them about it and sent pics and they found a solution quickly. Another idea would be for the person in the video that is doing the lightening to show us the results after she has rinsed and dried and styled her hair so we know what to expect. Also, I don't know if it was the shampoo or the toner that smelled so good but one of them made me smell my hair for days. The smell was to die for! 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Be Careful What You Wish For...Color seleccionado: Rubio medio a oscuro Been so happy with my base color kit I receive monthly, and used it for almost two years now. I am a dark blond and thought I would lighten up since my color started to look dark. I ended up with a bleached blond look with a lot of orange tones despite following the directions, watching the video, and using the toner mask. Unless you are skilled at applying the right amount of product, and able to wield the brush with skill, then, this kit is too light! You will be risking more of a bleached effect, and not the natural highlights you are looking for. They should consider reworking the formula so that you can apply highlights in a more "goof proof" way, and also tone down the bleach so you are not risking lightening up, too, much. :(. Of course the customer service is helpful, and they will send me a demi-permanent kit, but personally, I would not try this kit unless you have had success with performing your own highlights in the past. 7 de 8 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWendy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HORRIBLEColor seleccionado: Castaño oscuro Anyone who has a good experience with this product is a professional. If you havent highlighted your hair stay away. I turned orange and look like a clown. 6 de 7 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarissa - We are truly sorry to hear how disappointed you are with the result of your Light Set. Our eSalon Color Happiness Guarantee is extremely important for us, and we will work with you to meet your hair color goals. Upon checking your account, we have noticed that our Color Experts have already emailed you to assist you further. Please, let us know if we can assist you further! |
Works but color is a bit orangeColor seleccionado: Castaño claro a medio Color has more orange tones than I like 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSunika - We’re truly sorry that our Light Set (Light to Medium Brunette) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Nice highlightsColor seleccionado: Castaño claro a medio Very nice highlight kit. Product really thick little difficult to work with but managed. Video shows long hair example have to adj for short hair. Always a little apprehensive working with a lightening agent but it came out fine. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Liked it but need lighterColor seleccionado: Cobrizo y caoba medio a oscuro I need another one but lighter thanks 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Did an OK jobColor seleccionado: Cobrizo y caoba medio a oscuro Having thick long hair I guess I needed more to get the hilighted look I wanted. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHey Linda! Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. If you need any advice on how to achieve your desired look, feel free to reach out! We're always happy to help. |
Lovely highlightsColor seleccionado: Castaño claro a medio I got my sister to apply this for me as I was unconvinced i'd be able to take small sections myself at the back. We left a halo of un dyed hair to ensure it grows out well. On top of colouring its quite a time consuming process so I won't be doing it regularly! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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RzviveurColor seleccionado: Rubio medio a oscuro Ok très bien 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great product, but should consider amount of the hair you haveColor seleccionado: Castaño claro a medio Amazing quality, super helpful instructions and video, easy to use, perfect result. There is a small But - i’ve got a lot of hair and it was not enough with one pack. I’ve managed to scrape last bits and pieces, but should be considered when you order. Next time will get 2 boxes. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Coffret balayageColor seleccionado: Cobrizo y caoba medio a oscuro Coffret balayage vous avez tous dedans et sur le site esalon vous avez la vidéo si vous ne savez pas faire votre balayage Balayage sera bien fait 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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A little Scared at firstColor seleccionado: Rubio medio a oscuro So I colored my hair on Saturday and I was very hesitant to do the highlights. But I did on Sunday. It was pretty simple but I saw my first strips becoming very blonde and I got scared so 15 minutes after my last strip I washed it off. So glad I did because the first strip was very blonde. But all in all I love the color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - We’re pleased to hear that you’re enjoying your highlighting results! We truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
BalayageColor seleccionado: Cobrizo y caoba claro Très contente du résultat et surtout des explications très claires 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Love itColor seleccionado: Castaño claro a medio I was nervous to try this, but LOVE the results. I have used it several times. One tiny tip: BEFORE you put on your gloves to use shampoo and toner, remove the silver, leak-proof seals on both bottles. Very had to do with your gloves onl 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosErin - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Great resultsColor seleccionado: Castaño claro a medio The quantity is small but the quality is great. If you have lots of hair i recommend 2 packs 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAretusa - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the Light Set! We truly value your feedback and look forward to hearing from you again in the future. |
PerfectionColor seleccionado: Cobrizo y caoba medio a oscuro Gives just the pizzazz. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristina - We’re pleased to hear that you’re enjoying the Light Set (Medium to Dark Copper & Mahogany)! We truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
Looks goodColor seleccionado: Cobrizo y caoba claro Since it was my first application, I wasn’t that agile to apply it. It lightly highlighted my color giving it more dimension. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaryne - We’re pleased to hear that you’re enjoying your highlights! We truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
Light set excellent produitColor seleccionado: Cobrizo y caoba claro C’est une petite pépite pour donner du reflet à vos cheveux À acheter sans hésiter 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Great productColor seleccionado: Rubio claro As I have short layered hair I don’t find this easy to do myself. But I didn’t make a bad job of it in the end. It certainly gives your hair colour a lift and the highlights blended well. Left my hair in great condition Will probably only use this product occasionally not every time I colour my roots. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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à essayerColor seleccionado: Castaño claro a medio pour une première, je ne suis pas déçue et je m'en suis pas mal sortie 0 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Love these alsoColor seleccionado: Castaño oscuro I like the highlights, they nicely compliment my all over color. I do wish there were instructions for applying the same day 6 de 6 personas encontraron este comentario útil. ¿Y tú? |
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AwfulColor seleccionado: Rubio claro My hair is green/yellow even after following all the instructions and using a toner! 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Jess! We are sorry to hear your Light Set didn't meet your expectations. Please check your emails, we just got back to you. |
Not the sameColor seleccionado: Castaño oscuro I have used this in the past and liked it. I stopped with the highlights for awhile. I started it back up and they turned out so brassy/orange even after using the toner. 3 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLucinda - We're truly sorry that our Light Set (Dark Brunette) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
My hair is orangeColor seleccionado: Castaño oscuro Help! I only developed my hair for 25 minutes and it lightened so much it is now bright orange when my hair is near black. I did use the toner mask as well and it is so brassy. I don’t think I would ever order the highlight kit again after this. 4 de 4 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
This color highlight did not come out nicely on my underlying colorColor seleccionado: Castaño claro a medio Hi so I hate to post this review but it really turned out very coppery and it was very bright. I even did the tone several times but it didn't change anything. I'm ordering my root color again to cover it up. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the correct tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
What NOT to doColor seleccionado: Castaño claro a medio I purchased this set thinking that I could get blonde highlights (even though my hair is DARK). WELL, the first strand I completed turned blonde while the rest was orange/copper and very shimmery under a fluorescent light. I’m not sure how much time was between starting with my first strand to ending with my last strand, but I did add an extra 5 minutes to the 30 min recommendation. There is also enough product for JUST highlights… I definitely didn’t know what I was doing so my recommendations are: 1. Don’t lie about what your current hair color is 2. Have someone help you 3. Follow the directions (separate sections AND balayage instructions) 4. MAKE SURE TO WRING OUT HAIR when putting on toning mask (as to not dilute the solution; perhaps get another bottle) 5. Not recommended for all-over color substitution nor short hair (pixie cuts) 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica - We’re truly sorry that Light Set did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
So soColor seleccionado: Cobrizo y caoba claro Just did. Will see 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDanita - Thank you so much for sharing your feedback with us! We're so happy to see that you just applied your Light Set (Light Copper & Mahogany)! We can't wait to see your updated feedback soon. |
I criedColor seleccionado: Castaño claro a medio I don't usually make a big fuss about appearances, but I used this EXACTLY as directed and even watched videos. My hair turned out awful and will need to be professionally redone. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachel - We're truly sorry that your highlights did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Check your hair don’t trust their timings!Color seleccionado: Castaño oscuro I have VERY dark brown hair and have been using a dark hair colour from esalon for years very confidently. I decided to try the light set for dark brunette and followed the instructions to the letter only to be left with brassy orange highlights. I wish I had checked how the colour was changing rather than trust that 35 minutes was the correct timings. I see from other reviews that others have done this successfully. Esalon are sending me a semi permanent colour to correct it but I am not kidding when I say I cannot leave the house looking like this and it could take five to seven days to arrive. I just recommend you be very cautious with your timings to avoid being left in this predicament. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosClaire W. - We truly appreciate your feedback, and we're so sorry that our Light Set (Dark Brunette) didn't work for you. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not enough product.Color seleccionado: Rubio medio a oscuro I can tell this is a good bleach set, I have worked with a few however there just isn’t enough product in this set for people with long/thick hair. I followed the directions and hardly had enough to saturate the whole strand by the time I got to the top layer of hair. I did really love the shampoo and toner. They smelled really nice 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaurel - We're truly sorry that our Light Set (Medium to Dark Blonde) did not provide enough product for you. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
don’t do it!!!Color seleccionado: Castaño oscuro tried this following ALL directions VERY specifically along with the video tutorial. hair turned ORANGE. called for help. their 100% “guarantee” policy resulted in new color being sent TWO days after call to be delivered a week later. so, if you don’t care about having orange hair for a week, give it a go. 26 de 28 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRebecca- We’re truly sorry that our Light Set (Dark Brunette) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not for color treatedColor seleccionado: Rubio medio a oscuro Fades color to fast 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichele G. - Thank you for your feedback. We apologize for the disappointing experience you have had with our Light Set. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Light setColor seleccionado: Rubio claro Making Roots lighter 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Practice requiredColor seleccionado: Cobrizo y caoba claro I enjoyed having highlights but I did find putting them in alone a bit fiddly and my arms ached, also I was a bit heavy handed and the result was a little lumpen😔 I will do it again this summer because practice makes perfect. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Love itColor seleccionado: Rubio claro But my hair health doesn’t. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love itColor seleccionado: Cobrizo y caoba claro A little hard to use and get used to but the color turnes out very nice. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Mega !Color seleccionado: Rubio claro Ich bin von der Haarfarbe und dem Light-Set sehr angetan ! Herkömmliche Produkte scheiterten oft am Farbergebnis. Orange oder Gelbstich waren fast immer dabei. Bei diesem Produkt nicht! Mein Haar ist blond und einfach nur toll .. selbst der Friseur hat es nicht so gut hinbekommen, wie ich selber mit esalon!!! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Reflets orange indésirables...Color seleccionado: Rubio claro Je modifie mon premier avis car j'ai reçu de la part de esalon un tube de Tint Rinse qui sert à enlever ces vilains reflets que je mentionnais et, ce sans le demander. Je vous remercie vivement pour ce geste très professionnel. Merci beaucoup, c'est chouette de considérer les clients de cette façon. Et avec quelques shampoing, cela a bien fonctionné. (1ER POST: Très déçue par le rendu de ce balayage qui m a dénaturé les cheveux. Je me retrouve alors avec de vilains reflets oranges. Je suis pourtant blonde foncée et je n'ai jamais eu cette teinte avec un balayage) 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Kit balayage châtain clairColor seleccionado: Castaño claro a medio Bonjour, j'ai acheter ce kit de balayage en châtain clair. J'espère seulement que je terminerais pas avec des mèches oranges ou rouges. Je ne l'ai pas encore tester. 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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ExcellentColor seleccionado: Cobrizo y caoba claro I had to try a few different techniques to find what worked best for me but what I love about this lightener most is that there is absolutely no damage to my hair or smell in my house when I am applying it 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Need another oneColor seleccionado: Cobrizo y caoba claro Need lighter blonde champagne 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Remove the light tonirColor seleccionado: Cobrizo y caoba claro I am trying to remove the light toner & just keep the color kit. I do not need it & I probably have 6 kits for the light toner. So, please remove this kit! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Tolles ErgebnisColor seleccionado: Castaño claro a medio Werde oft auf meine natürlichen Strähnchen angesprochen :-) 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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OK but stressfulColor seleccionado: Castaño claro a medio Because my hair got so dark from the other set instead of making highlights I decided to put it on all of my hair except 1 cm from scull. It was quite hart to cover equally everything and I made some mistakes, but the final color is nice. Huge plus for great hair mask after. If I was going to make highlights with it I would not be sure how to cover the back of my short hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Easiest caramel highlightsColor seleccionado: Castaño claro a medio I’m definitely not a pro I used my curls as a guide for highlighting It turned out so natural I love it 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Results okColor seleccionado: Castaño claro a medio I don’t think the instructions for applications were very clear. The result was chunkier highlights than I wanted in some areas and the ends didn’t take the highlights well. Still was happy with the result but will apply differently next time 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Not quite what I wantedColor seleccionado: Castaño claro a medio Too orangish 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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take back previous reviewColor seleccionado: Cobrizo y caoba claro the product did produce subtle highlights visible only when dry. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Love itColor seleccionado: Castaño oscuro My hair actually don't feel dried out after coloring my hair just wish some of the grey would cover more 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Pretty decent, but just needs tweeksColor seleccionado: Castaño oscuro Okay, so I had another look at my hair and I thought it was decent. I need to work on how I sweep upwards, but also be sure to saturate strands and alternate from side to side. If you have thick, southeast Asian dark brown hair like mine, start with 30min first. I did and found I could probably go to 35min next time, but also I need to be more precise with my painting on the strands. I have to say I’m not the most coordinated person as well, so if I can do it, you can. Btw, I would suggest giving it a couple of his before giving up. The next day, I felt it blended decently and the next time around, it will look even better. Just wanted to update that it looks really nice this time around. Again, needed a couple of adjustments, but will never go back to an expensive salon again. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Juste wahouColor seleccionado: Cobrizo y caoba claro Alors fille de coiffeur old school je maîtrise la technique donc j´avoue ne pas avoir suivi les instructions....franchement le résultat final est bluffant....magnifique...naturel lumineux fondu....et top du top mes cheveux ne sont même pas secs....sincèrement j´ai jamais eu un résultat comme celui là je suis FAN 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Amazing highlightsColor seleccionado: Cobrizo y caoba claro Worried that the highlights would not look natural and concerned about brassiness. Easy to use, fantastic results and a professional look 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Perfect, subtle highlights for a dark brunette, looks professional!Color seleccionado: Castaño oscuro I am very DIFFICULT to color, especially when lightening. I haven't had a stylist yet who has listened to me and hasn't had to color correct several times when coloring my hair. My hair is fine and SOAKS up color like a sponge, whether light or dark. I missed my stylist appointment and ordered a kit from Madison Reed to "gently multidimensionally lighten" my dark brown dull hair and it turned it BLACK and I took it off TEN minutes early!!!! I was horrified. They refunded my money after seeing pictures. I was so upset. I don't have time to wait and have an event coming up so I figured it was already messed up, so I'd try gentle highlights. I was more generous in the distribution then the video showed (added more highlights), because my hair is SO dark, but I only left processing time for 12 minutes instead of the recommended 35 (I was afraid due to my history), I should have left it on a little longer (maybe 5 minutes), however I am VERY pleased with how it turned out. They look professional: gentle, caramel brown highlights that turn mahogany in the sun. Subtle and adds beautiful dimension! my hair no longer looks black and it looks like I had it styled. Very natural. THANKS AGAIN! 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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BalayageColor seleccionado: Cobrizo y caoba medio a oscuro Pas encore utilisé 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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First timerColor seleccionado: Cobrizo y caoba claro Would be nice to have a video for senior women who have thinning hair. Using my own hair to experiment was scary. Turned out okay… Will know better if I do again. Not everyone has hair like your models 🙂 2 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Loved the color!Color seleccionado: Rubio claro I have long hair so unfortunately there wasn’t enough.. may have to order 2 next time. 3 de 3 personas encontraron este comentario útil. ¿Y tú? |
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WinterColor seleccionado: Cobrizo y caoba claro I switch from the Med Dark Blonde to this in the winter 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Pamela - We’re pleased to hear that you’re enjoying the Light Set (Light Copper & Mahogany). When you're ready to have your sets switched out, feel free to give us a call or send us an email. We hope to continue helping you find hair perfection! |
SummerColor seleccionado: Rubio medio a oscuro I switch from the Light copper and mahogany to this in the summer 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Pamela - We are super pleased to hear that you’re enjoying the Light Set (Medium to Dark Blonde). When you're ready to have your sets switched out, feel free to give us a call or send us an email. We hope to continue helping you find hair perfection! |
Love it.Color seleccionado: Castaño claro a medio Love the light set but initially it looks brassy. Takes a few washes to blend in with my ash brown color. Gets lots of compliments then as it looks more natural. Would love one that is not so brassy originally. Thanks 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDawn - We're thrilled to hear that you're enjoying the Light Set (Light to Medium Brunette). We look forward to our next opportunity to delight you! |
This service is a dream come true!Color seleccionado: Rubio medio a oscuro No more going to the salon, paying too much and spending too much time 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJeffery - We’re pleased to hear that you’re enjoying the Light Set (Medium to Dark Blonde)! We truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
ConfusingColor seleccionado: Castaño claro a medio Not enough information on what to do with everything. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - We're truly sorry that our Light Set instructions were not super clear. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with instructions that will better suit your needs. Keep an eye on your inbox for more details. |
Highlighting video was awesomeColor seleccionado: Rubio medio a oscuro The video showing me exactly how to highlight was excellent, thank you so much. I am a little frustrated because I’m not able to select five stars. Dawn 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDawn - Thank you so much for sharing your feedback with us! We're glad our resources have been of great help for you to reach your Hair Goals. We look forward to our next opportunity to delight you! |
Really looked like my natural hair looked after some sunColor seleccionado: Cobrizo y caoba claro Really liked the results. It is easier than the more general coloring process (the two bottle roots and ends or the roots alone) but I still need a bit of practice on my technique. I took too long with the "horseshoe" and top "bun" so the very first two small sections i did came out too light vs the rest. Not a biggie-- I can tuck them behind my ears. 6 de 6 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAndrea - We're thrilled to hear that you're enjoying the Light Set. We look forward to our next opportunity to delight you! |