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Color Set
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66,637 Verificado Comentarios de clientes |
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Way darker!The color I choose was a dark chocolate, the color I got turned out black and dull. I followed instructions to a tee. 😢 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCheryl - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Ma demande n'a pas été réaliséeJe souhaitais une colo pouvant faire partir ma couleur rousse, j' avais envoyé une photo afin que vous voyez bien la couleur. J'ai donc reçu ma colo dans l'espoir de pouvoir enfin voir ses cheveux roux disparaitre. Mais malheureusement celle-ci n'a quasiment rien changer ! Je suis toujours rousse et non de la couleur demandée. Autant dire que j'ai commandé une couleur pour rien ! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLise P. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre couleur n'a pas répondu à vos attentes. Notre garantie Coloration Heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |
I’m pretty upset my hair looks like shitMy roots are a different color from the rest of my hair wtf is that about? Everything was so nice up until I washed it out and it dried. I have never in all my 20 years dieing my hair have I ever had this problem! I won’t be ordering this again infact I have to do spend more money to go get my usual from Sally’s and do it again the way I normally do because unfortunately this was not good. The color is awful and my true w 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBreeann - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Wrong colorI've been ordering color for awhile and haven't had any issues until now. It lifted me instead of depositing. I feel like someone mixed something wrong. I Contacted them to let them know and the response I received was basically they think it was mixed right. I guess what I would have liked for a response would have been a simple Sorry and how can we help fix things? I'm left to figure out now how to fix my hair! At this point I'm good with that because I no longer trust them. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWe are so sorry to hear that your latest hair color application did not turn out as expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Color was perfectThe color was great but I find my hair is very dry after using this color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKate - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear your hair was dryer than expected after applying your color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
ArnaqueJamais reçu depuis presque deux mois et toujours aucun remboursement. Arnaque. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAdeline D. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que votre commande eSalon ne soit pas arrivée. Il s'agit d'une situation inhabituelle et nous souhaitons vous aider. Nous allons vous contacter par email pour plus d'information. |
Still have graysProduct didn’t cover any grays, my roots look awful. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeather - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
It didn’t coloured my hair completelyI have had sent my hair picture but I received very dark brown and I am not happy abut 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosZahra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Mécontente 😡La couleur que vous m’avez préparé est catastrophique j’ai dû aller chez le coiffeur en catastrophe car je me suis retrouvé rousse alors que je suis blonde ! Une mauvaise expérience malheureusement ! Anne-Sophie 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnne-Sophie A. - Merci beaucoup pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que vous avez été déçus par les résultats de votre coloration. Notre garantie Coloration Heureuse eSalon est primordiale pour nous. Nous allons vous contacter par email afin de vous aider et vous envoyer les prochaines étapes. Nous restons à votre écoute si besoin ! |
Was not the Right color.Ordered new color Ash Blonde and it turned out redish and brassy. Have always been super pleased so its probably something I messed up 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNikki - We apologize that you aren’t happy with your latest hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |