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Color Set
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66,516 Verificado Comentarios de clientes |
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Did not color grey hairI followed instructions, bought permanent color, but it did not cover my grey roots 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Please cancel my account. I do not want any more orders.Cancel my account. I do not want any more orders. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTammy - Thank you for reaching out to us. Please keep an eye out for an email from us shortly. |
Too much breakageFeel the product is not right for my hair. This my hair, so much breakage. Would not recommend. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCaryl - We’re so sorry to hear that you were disappointed by the results of the Cutom Color. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us for a solution! We truly appreciate your feedback. |
No differenceI didn’t see any color change. I wanted a shade or two lighter with a cooler tone, at least. I didn’t see a difference and none of my friends did either. I have medium to dark blonde hair that holds a strawberry blonde tone, so maybe it was just too stubborn. Very good packaging though, everything was great quality and very cute. Just didn’t work on my stubborn orange tones. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMorgan- Thank you for your feedback. We apologize for the disappointing experience you had with our (product name). We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
Not for meNot happy with color cancel my orders don’t want any more just not for me thanks 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPenny- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
SUITE MODIFICATION FORMULELA COULEUR EST MOINS ROUSSE MAIS IL Y EN ENCORE 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosClaudette M. - Merci pour vos commentaires, nous sommes ravis d'apprendre que vous appréciez les ajustements qui ont été fait. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider pour la suite. |
Doesn’t lastHair color faded in two - two and a half weeks! Will cancel plan and go back to L’Oreal. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTracey- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
HorribleYour product has turned my hair dark. I’m not sure why I’m being sent dark blond with an orange tint when I asked for light beige blonde. I quit this service. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarianne - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
It was okayThe kit needs to come with a few more stain removers. The cool toolset was a bad choice but your video talked me into it. I have been dying my hair for over 10 years. The color was good but I couldn't focus on coloring my gray, due to the application choice the video recommended. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStacia - We’re so sorry to hear that you were disappointed by the results of your color application. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. |
Great color but...Love the natural looking color, but it really dries out my hair no matter how much I condition it. I only color every 10 weeks but it does a number on my hair for several weeks following which is a real bummer cuz like I said I really like the color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChar - We're truly sorry that our Made For You customer color did not provide the desired results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |