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Custom Color Set
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66,566 Verified Client Reviews |
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Not what I expected.I was not satisfied with this product I will never order from this site again. I will stick with a professional and pay them to get my hair right. The color was awful. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
MehFirst go round wasn't my desired shade so I was sent a second color. The roots shade was a hair too dark and the second bottle was much lighter and didn't not match the roots at all so I had an awful 2 color bad ombre effect going on. Luckily I saved the roots color and re-dyed the rest of my hair so it would match. My hair is somewhat damaged from all the dying but I plan to deep condition it and hope it will fade into the perfect shade 0 of 0 people found this review helpful. Did you? |
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hair reviewIt left my hair very greasy. I thought it was okay, but at this time I will discontinue my membership thanks! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammie - We have cancelled your service, as you requested. We apologize if you were dissatisfied with your experience. |
Simple colorThe color is great the first week, but the color has a green tinge after a few washs. Hair feels straw like and not well conditioned . Good sevice but not the best color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJuliett - We are sorry to hear your color had a tinge and that your hair felt dry after your application. We would be happy to fix these issues for you, and will be reaching out to you shortly. Your experience is important to us! |
My hair didn't retain the colorHad a hard time getting the color at the roots. It worked perfectly fine at the tips of my hair but not the upper portion. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYoko - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
GingerThe roots turned ginger/Strawberry blond again..... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarin - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Do not likeIt didn't turn out the color I ordered. (Spoke to someone on phone about hair before ordering) The roots are a totally different color then the rest. It was suppose to be a dark brown violet but turned black. They did refund my money(store credit) so I can't complain about the c.s. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Can't get the colour rightIt's a great product for coverage and quality but I keep asking for the colour to be richer and redder but they can't seem to get it right. I'd now rather go into a shop and choose my own. It won't be as good quality but at least I'll know what I'm getting. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
BooToo brassy. And didn't cover my grey hairs at my forehead. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheila - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
DisappointedColor was supposed to be a dark reddish copper, but turn out medium-dark brown. Also, I felt like the color made my hair feel like straw after. It did cover the greys I had though 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristine - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |