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Custom Color Set
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66,566 Verified Client Reviews |
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Nothing specialThe color wasn't as good as the brands at the store. Too expensive. Will buy Revlon from now on. 1 of 1 people found this review helpful. Did you? |
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Like the color but.......it doesn't last as long as my previous demi-permanent hair color and noticing hair loss 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeidi - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color wasn't so GreatThe color didn't last me very long. I thought it would last a bit longer than other products I've used but it was about the same as some store brands I've used. 0 of 0 people found this review helpful. Did you? |
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No gray coverageHello, my most recent formula did not cover my gray at all. I have dark brown hair and it made my gray which is prevalent at my temples and on top of my head wear it parts, golden. I had to purchase over the counter hair color to do my roots. Unfortunately no root coverage. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSonia - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
RedAsked for a particular color, and ended up with bright orange hair. NOt going to be ordering again. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRoxie - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not happyI followed the steps exactly as specified but my color did not come out as expected. Root color did not cover grays completely and was Brown upon completion. Ends color covered well but the color is not the red shade/result I was hoping for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
color is goodcolor was good but my hair grows too fast so my roots need to be done every 3 weeks. I can just keep using the hair color I was using and get the same results at 1/2 the price. 0 of 0 people found this review helpful. Did you? |
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Great product-can't get color right!Love the way my hair feels and attention to details in the kit. Don't love the color! I've requested a lighter blonde & I get the same odd silvery drab dark honey that looks BAD. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara Jean - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
This last batch seemed...different.This is the 2nd or 3rd batch I've used from e-salon and have had great experience with it however this time it was very difficult to rinse out. The next morning there was so much residue still in my hair after rinsing it for over 20+ minutes straight the night before that I had to wash my hair to get it out. I didn't do anything different so I'm not what happened. I will give it another try and we will see. 1 of 1 people found this review helpful. Did you? |
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AverageSame as any you'd buy off the shelf for less money 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJackie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |