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Custom Color Set
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66,566 Verified Client Reviews |
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do not like colorDo not like color I ended up with 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not worth itThis color is not any better than any other at-home color. I don't want to pay twice the cost of drug store color for only enough for a root touch up. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKIm - We’re sorry to hear that you weren't wowed with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
The color was to darkThe color you sent was way to dark. I am trying to go lighter. I do want to cancel and not receive any further deliveries. Carol Witte 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Not right colorI asked for red and instead received a color that was brown with slight red highlights. I am disappointed. I am going to have to go to the store and buy red hair color just to get it back to where it was. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. Per our Satisfaction Guarantee, we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit |
for summerBut was still alot of red/orange in it. The overall color only held to my hair about 2 weeks. It has faded alot in just 3 weeks 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa- Thank you for taking the time to share your feedback with us. We would love to work with you to get a longer lasting color. We have gone ahead and reached out to you regarding your hair color needs to see how we can best assist you. |
Although said will cover grey, it made my grey lighterThe end result was like I used store boxed hair coloring. Dried out my hair, color is not dark brown as requested. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMartin- Thank you for contacting us and sharing your feedback. We apologize that your hair color left your hair feeling dry and did not provide the results you were looking for. We have gone ahead an reached out to you per our Satisfaction Guarantee to better understand your hair color needs. Again, we are sorry to hear that your experience was not 100% satisfactory. |
DisappointedI hate to say but I was so excited to be a part of this awesome idea however I was left very dissatisfied. First, for some reason it took 10 days to get the products from the date I ordered them. Second, despite uploading several pics, the formulated color ended up looking a pinkish red. It was so bad that I had to buy over the counter color to cover it up. So, I had to spend more money and time, not to mention damage to my hair... I am sure there are plenty of great results out there, unfortunately I was not one of them. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobyn- Thank you for sharing your feedback with us. We apologize that your hair color turned out different than expected. We have gone ahead and reached out to you regarding this matter to see how we can best assist you. Again, we are sorry that your hair color did not provide your desired results. |
ColorI found the color to be way to dark for my hair. I have previously colored my hair and indicated as such when signing up. Had to lighten my hair it was so dark. By the time I colored my hair, the next order was on it's way and couldn't be stopped, I now have a box of $25 color I hate. If this is your first order, don't do auto-deliver until you get a color you like or you'll be stuck! Spoke to the rep and they didn't offer to give me my money back, even though it says 100% guaranteed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda- Thank you for sharing your feedback with us. We apologize that you were dissatisfied with your eSalon experience. We have gone ahead reached out to you regarding our Satisfaction Guarantee so that we can best assist you with this matter. |
nice colorthe color was nice but did not cover the gray very well 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoanne - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Hair color way too darkI could not get a response from the support team to correct my color so I had to change my product and go back to what I previously have used with much success. Very disappointed in their lack of assistance. You can change the color without ordering sight in seen the new color they have selected for you. Not the way I want to buy a hair color without even seeing what the color should look like. Very unhappy want to return the second order but there is no way to get a hold of anyone. No response to requests 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynne- Thank you for sharing your feedback with us. We apologize that you were dissatisfied with your eSalon experience. We want to make sure that we take care of all your concerns, so we have gone ahead and reached out to you regarding this matter. |