While the shampoo was great at preserving the colour and shine, I was very disappointed with the conditioner, which did absolutely nothing for the condition of my hair. Most conditioners leave the hair feeling soft and velvety, but this one did not. Hair was as knotty as if I hadn’t conditioned at all. Won’t use again, sadly.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kelly B. - Thank you for reaching out to us here at eSalon! We're truly sorry that our Color Care Conditioner did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Marissa R.
abril 1, 2021
Frizzy and coarse
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Marissa R.
abril 1, 2021
I wasn't happy with the shampoo and conditioner. My hair was frizzy and coarse. when I was done blow drying it was unmanageable I needed to use both A straighter And curling iron. 🥺
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Marissa- We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
RHIALEY A.
marzo 24, 2021
Shampoo and conditioner
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
RHIALEY A.
marzo 24, 2021
It’s not the same as the shampoo and conditioner that’s included in the hair color set..These ones dried up my hair and made harder to comb.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rhialey - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Elizabeth
marzo 17, 2021
Not the best
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Elizabeth
marzo 17, 2021
Not the best I've used. The shampoo doesnt lather well. Conditioner is better. Leaves the hair smooth and in good condition
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Elizabeth - Thank you for reaching out to us here at eSalon! We apologize that our Color Care Shampoo has not given you the best experience, however we are pleased to know that you like the Color Care Conditioner. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Erin S.
marzo 16, 2021
Expensive
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Erin S.
marzo 16, 2021
The sample packs that they said with the hair colour seems to be better quality than the actual bottles themselves. The bottles are small and expensive and no better than a cheap drugstore brand found no difference
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Erin - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the quality that you expected. We have reached
out to you via email to see what we can do about remedying this situation, per our Satisfaction
Guarantee. We value every client, and look forward to providing you with a product that will better suit
your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Deborah H.
marzo 14, 2021
Nice but too expensive
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Deborah H.
marzo 14, 2021
Both products made my hair feel lovely but I don’t think they are worth the £26 charged for the 2 bottles.
Both were lovely and creamy but unfortunately this also made them very difficult to get out of the container. I had to decant them into a
pump dispensers to save this frustration. Perhaps e-salon could consider providing them in a pump dispenser in the future?
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Deborah H. - We truly appreciate your feedback! We're always looking to improve our service and products, and value everything our clients say. We'll contact you regarding our Color Care Shampoo & Conditioner Duo and hope to continue helping you find hair perfection!
PUBLICADO POR:
Kerry F.
marzo 13, 2021
Would not recommend
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Kerry F.
marzo 13, 2021
I purchased this as i previously had been very happy wih the colour from esalon. Unfortunately this shampoo has stripped the colour from my hair, the conditioner is no better. Feels like a cheap shampoo and conditioner, left my hair feeling very dry which it isnt normally. Had to use lots of conditioner to get any benefit. Packaging particularly on the conditioner is poor. Very difficult to get the product out. Gave up with it after a couple of goes. Better off with a herbal essence or any other colour shampoo you can get from the supermarket. Very disappointed.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kerry F. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with our Color Care Shampoo + Conditioner Duo. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Armi A.
marzo 9, 2021
Shampoo and Conditioner
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Armi A.
marzo 9, 2021
Makes my hair dry and stiff.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Armi- We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Cynthia C.
marzo 3, 2021
Not for me
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Cynthia C.
marzo 3, 2021
I have hispanic thick coarse wavy hair and very very long. It just didn't work for my hair type.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Cynthia - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Gabriele L.
marzo 2, 2021
Allergische Reaktion
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Gabriele L.
marzo 2, 2021
Nicht gut
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Gabriele L. - Vielen Dank für Ihr Feedback. Es tut uns wirklich sehr leid, dass Sie eine allergische Reaktion erlebt haben, die möglicherweise durch unser Color Care Shampoo + Conditioner Duo ausgelöst wurde. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
PUBLICADO POR:
Beth T.
marzo 1, 2021
Disappointed
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Beth T.
marzo 1, 2021
This shampoo did not clean well, had to use more than necessary to get decent coverage to clean scalp. Did not did very well at all and the smell was not as pleasant as other products. Did not have lasting clean properties, found myself needing to wash my hair more often than with other products.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Beth - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not perform as expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Lynne C.
marzo 1, 2021
Nice smell
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Lynne C.
marzo 1, 2021
The shampoo was lovely. Left my hair feeling soft and tangle free. Lovely smell. Disappointed with the conditioner. Made my hair feel dry and tangled.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Lynne C. - Thank you for your feedback. We are truly sorry to hear that you were not satisfied with the experience you had with the Color Care Conditioner. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Lynsey W.
febrero 27, 2021
Nice smell, conditioner disappoints
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Lynsey W.
febrero 27, 2021
Shampoo Nice and foamy, rinses well. But conditioner leaves hair fly away and static
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Lynsey W. - Thank you for your feedback. We’re so sorry to hear that our Color Care Conditioner did not meet up to your expectations. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
D M.
febrero 25, 2021
Gray smell. Poor hydration and conditioning
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
D M.
febrero 25, 2021
Shampoo was light and fragrant.
Conditioner was smooth and silky but did not condition my color treated hair well.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
D M. - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the results that you expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Marisa P.
febrero 24, 2021
Not the same
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Marisa P.
febrero 24, 2021
Not the same as the small pouches in the color box. Smells wonderful but doesn't have the same effervesce as the small pouches do.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Marisa - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Remedios C.
febrero 24, 2021
Color shampoo and conditioner
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Remedios C.
febrero 24, 2021
I develop dandruff with the shampoo and conditioner. Maybe not for my type of scalp.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Remedios C. - Thank you for reaching out to us here at eSalon! We're truly sorry that our Color Care Shampoo + Conditioner Duo did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Birgit H.
febrero 23, 2021
Lieferzeiten derzeit Katastrophe...
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Birgit H.
febrero 23, 2021
1 Woche nach Versandmitteilung noch keine Ware da.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Birgit H. - Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Natasha Z.
febrero 19, 2021
Liking it so far
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Natasha Z.
febrero 19, 2021
Lathers well and smells great. A little expensive for the size you get though.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Natasha - Thank you for sharing your feedback. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
cheryl S.
febrero 18, 2021
What happened to my lather?
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
cheryl S.
febrero 18, 2021
The first bottle I purchased was really good, it lathered up nicely! The second bottle I got and am currently using...I’m not so happy with, it’s not lathering as good as the first bottle for some reason. I don’t know if you’ve changed the ingredients for the amount of ingredients or something but somethings changed, it doesn’tWhat happened to my leather? lather is good as the first bottle did. I am happy with the conditioner.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Cheryl- We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the lather that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Adriana S.
febrero 17, 2021
Pour moi ça n'as pas marchée
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Adriana S.
febrero 17, 2021
Bonjour je voulais éclaircir mes cheveux parcequ'e je beaucoup de cheveux blancs ça reste dans les racines et c'est tout ce n'est pas ça que je voulais pourrais vous annulé la prochaine commande ?
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Adriana - Nous sommes désolés que votre expérience n’ait pas été à la hauteur de vos attentes ! Si vous le souhaitez, on sera heureux de modifier votre coloration. Saviez-vous que nous pouvons ajuster la teinte, les tons et l’éclat de vos cheveux ? Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos emails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Lewi
febrero 11, 2021
Great and preserving colour, not great at cleaning hair
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Lewi
febrero 11, 2021
My colour lasts much better with this shampoo compared to others I have tried.
But, it does not leave my hair feeling clean no matter how many times I wash it or how much I apply. I normally wash my hair every 4 days but with this it would need to be every 2 as after that it feels greasy
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Lewi! I'm sorry to hear that the Classic Duo makes your hair greasy. We will look into it, and we'll get back to with a solution. Please check your emails.
PUBLICADO POR:
Sonja R.
febrero 9, 2021
It’s ok
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Sonja R.
febrero 9, 2021
It’s ok, not great, not terrible. I found the shampoo and conditioner average.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sonja - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jessie B.
febrero 9, 2021
Not So Great
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Jessie B.
febrero 9, 2021
Barely washes the hair and leaves it like straw
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jessie - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Geraldine Marie C.
febrero 8, 2021
Not effective to prevent early reappearance of grey hair
Calificado: Classic Conditioner
PUBLICADO POR:
Geraldine Marie C.
febrero 8, 2021
I had to use alot because it doesn't foam up at all and I needed to get the shampoo on my 14 inches of hair, not just at the roots. I bought it hoping daily use would prevent grey hair from reappearing too soon. Unfortunately, grey hair began to reappear after about 10 days.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Geraldine - We're truly sorry that our Classic Color Care Conditioner did meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Patricia T.
febrero 7, 2021
Nope. I didn't like it. Sorry eSalon!
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Patricia T.
febrero 7, 2021
This shampoo/conditioner combo worked better than the repair shampoo/conditioner. It didn't work as well as the regular shampoo/conditioner set. But I have found that Suave repair shampoo and the Suave conditioner with avocado oil in it works a lot better! =P But I still love your hair color, eSalon!
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Patricia - Thank you for your review. . We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sandra K.
febrero 6, 2021
Review
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Sandra K.
febrero 6, 2021
Shampoo was nice
The conditioner made my hair greasy
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sandra K. - Thank you for your feedback. We apologize for the disappointing experience you have had with our Color Care Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
CAROL E.
febrero 2, 2021
Not for me
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
CAROL E.
febrero 2, 2021
Made my head itchy every time I used it.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Carole - We’re truly sorry that our Color Care Shampoo + Conditioner Duo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jane R.
enero 29, 2021
Disappointed
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Jane R.
enero 29, 2021
Leaves my hair dry and dull. Very disappointed sadly will be going straight to the bin.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jane R. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the Color Care Shampoo + Conditioner Duo. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Mireille L.
enero 19, 2021
Pas adapté cheveux épais secs
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Mireille L.
enero 19, 2021
Champoing pas adapter pour mes cheveux cela me fait des cheveux touchés paille
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Mireille L. - Merci pour votre commentaire. Nous sommes sincèrement désolés d’apprendre que notre gamme Color Care Shampoing & Conditioner n'a pas répondu à vos besoins. Nous allons vous contacter par e-mail afin de remédier à cette situation, conformément à notre garantie de satisfaction. Nous avons hâte de vous recommander d'autres produits adaptés à vos cheveux. Vous retrouverez plus de détails dans l’e-mail envoyé.
PUBLICADO POR:
Kimberly P.
enero 14, 2021
Dried out my hair
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Kimberly P.
enero 14, 2021
I was disappointed in this shampoo. I thought it would keep my hair healthy but it is so dried out I need to use a leave in conditioner after using it. I cancelled my autoship.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kimberly - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Laetitia I.
enero 14, 2021
Ne mousse pas
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Laetitia I.
enero 14, 2021
Contrairement aux doses fournies avec les colorations, le shampooing ne mousse qu'avec l'équivalent de 2 doses... Pas du tout économique, ni écologique, et donc pas le même produit que celui fourni au départ. Cher, surtout au vu de la quantité qu'il faut utiliser. Bref, très déçue
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Theresa- We’re truly sorry that our Heart Lock It did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Therese S.
enero 13, 2021
Conditioner
Calificado: Color Care Conditioner
PUBLICADO POR:
Therese S.
enero 13, 2021
Too runny - don't like pump
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Theresa- We’re truly sorry that our Love Unconditionally did not perform as expected. We value every client, and look forward to providing you with a product that will better suit your needs. We hope to continue helping you find hair perfection!
PUBLICADO POR:
DOROTHY G.
enero 12, 2021
Its ok
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
DOROTHY G.
enero 12, 2021
Its ok it didn't condition my hair as much as I like. I will probably try a different one.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Dorothy- We’re truly sorry that our Color Care Shampoo + Conditioner Duo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Freida S.
enero 11, 2021
Hard
Calificado: Classic Conditioner
PUBLICADO POR:
Freida S.
enero 11, 2021
Made my hair hard and rough
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Freida- We're truly sorry that our Classic Color Care Conditioner did not provide the texture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Leah M.
enero 8, 2021
Drying
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Leah M.
enero 8, 2021
Do not like this shampoo. Am going to try the repair one to see if I like it better. So far I haven't loved any of the eSalon hair care products. I do love the color, though!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Leah - We're truly sorry that our Color Care Shampoo did not provide the end result that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Marisa W.
enero 8, 2021
Does the job
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Marisa W.
enero 8, 2021
Not the best everyday shampoo and conditioner for color treated hair but thats just my opinion! I have very resistant hair and its a battle to find good products that work well for me. It was okay though for everyday use or as emergency back up.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Marisa - We're truly sorry that our Color Care Shampoo and Conditioner did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jackie M.
enero 6, 2021
Unhappy
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Jackie M.
enero 6, 2021
Shampoo and conditioner not very good would not recommend
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jackie M. - Thank you for your feedback. We're truly sorry that our Color Care Shampoo + Conditioner Duo did not meet up to your expectation. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Alexie Gamel
enero 5, 2021
Classic shampoo and conditioner
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Alexie Gamel
enero 5, 2021
Product made my hair feel very rough and my scalp was very itchy and started to peel. Very disappointed
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Alexie - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Wendy C.
diciembre 31, 2020
Shampoo just ok
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Wendy C.
diciembre 31, 2020
Not the best at cleaning hair.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Wendy - We’re truly sorry that our Color Care Shampoo + Conditioner Duo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Cindy S.
diciembre 18, 2020
Seems to leave a coating
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Cindy S.
diciembre 18, 2020
Maybe it’s just my hair but this seems to leave a coating on my hair and it will seem dirty the next day. If I use my other shampoo, which clarifies the hair, I can go several days between shampoos.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Cindy - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Marcia R.
diciembre 15, 2020
Shampoo Conditioner
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Marcia R.
diciembre 15, 2020
It made my hair dry and frizzy. Not smooth or soft at all.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Marcia - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Lillian I.
diciembre 13, 2020
Not for my hair
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Lillian I.
diciembre 13, 2020
This wasn't really for me. It left my hair dried, tangled and my scalp super dried as well.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Lillian- We’re truly sorry that our Color Care Shampoo + Conditioner Duo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Roni M.
diciembre 12, 2020
Just OK
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Roni M.
diciembre 12, 2020
This is an acceptable shampoo and conditioner that does not add shine to my hair, nor does it help at all with tangles.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Roni- We're so sorry that our Color Care Shampoo + Conditioner Duo did not add the shine that you expected or help with tangles. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Zoe D.
diciembre 9, 2020
Too thick to get out of the bottle
Calificado: Classic Color Care Conditioner
PUBLICADO POR:
Zoe D.
diciembre 9, 2020
Conditioner itself is quite good but the dispensing doesn't work.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Zoe- We're truly sorry that our Classic Color Care Conditioner bottle did not perform as expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kristina F.
diciembre 4, 2020
It’s okay
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Kristina F.
diciembre 4, 2020
Doesn’t seem to be the same shampoo/conditioner that comes with the hair color. I’ll keep using it until it’s gone but won’t purchase again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kristina- We’re truly sorry that our Color Care Shampoo + Conditioner Duo did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Anki G.
diciembre 4, 2020
Need more moisture
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Anki G.
diciembre 4, 2020
I love the smell of this product, but it made my hair a bit dry. I will try the other one with mor moisture next time.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Anki - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Sandra G.
diciembre 2, 2020
Effet carton
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Sandra G.
diciembre 2, 2020
Ne va pas avec la texture de mes cheveux me rend les cheveux secs et effet cartonné
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sandra G. - Merci d'avoir partagé votre expérience avec nous. Nous sommes vraiment désolés d’apprendre que notre Duo Color Care Shampoo & Conditioner n'a pas fourni le résultat désiré. Nous allons vous contacter par email afin de remédier à cette situation. Vous retrouverez plus de détails dans l’e-mail envoyé.
PUBLICADO POR:
Marsha B.
noviembre 29, 2020
Conditioner
Calificado: Color Care Conditioner
PUBLICADO POR:
Marsha B.
noviembre 29, 2020
Dries out hair and is difficult to manage.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Marsha - We’re truly sorry that our Love Unconditionally did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Marsha B.
noviembre 29, 2020
Shampoo
Calificado: Color Care Shampoo
PUBLICADO POR:
Marsha B.
noviembre 29, 2020
Dries out hair and is difficult to manage.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Marsha - We’re truly sorry that our Heart Lock It did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Laura D.
noviembre 25, 2020
Difficult Bottle
Calificado: Classic Conditioner
PUBLICADO POR:
Laura D.
noviembre 25, 2020
I have the hardest time getting the conditioner out of this bottle. It's doesn't want to pour and it isn't squeezable either.
The plastic seems too stiff. The conditioner is nice but please change its packing. Bring back the pump and I'll be a happy camper again.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Laura - We’re truly sorry that our Classic Color Care Conditioner did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Magali F.
noviembre 24, 2020
Shampoing et conditionneur
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Magali F.
noviembre 24, 2020
La composition est très mauvaise, produits dangereux pour la santé et l'environnement, testés avec la dose gratuite mais je vais retourner les produits commandés.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Magali - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec notre Color Care Shampoo + Conditioner Duo. Nous allons vous contacter par e-mail afin de remédier à cette situation, conformément à notre garantie de satisfaction.
PUBLICADO POR:
Lisa A.
noviembre 23, 2020
Good product
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Lisa A.
noviembre 23, 2020
Good product, purchased when on sale. At full price, not a great value compared to other options.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lisa- We're truly sorry that our Color Care Shampoo + Conditioner Duo did not meet you expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Melissa B.
noviembre 21, 2020
Classic Shampoo and Conditioner
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Melissa B.
noviembre 21, 2020
I really like the trial sized classic shampoo and conditioner that is included in my color kit. So, I decided to purchase it. It is not the same, as much as I want to like it, I just don't. I'm sorry eSalon, you are great, however this is the 2nd time that I have not had luck with the shampoo/conditioner purchase. Hopefully, I can get refunded. The shampoo made my hair feel like straw, but the conditioner wasn't too bad. I gave 3 stars because I do like the trial sizes in my color kit.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Melissa- We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the texture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Sandra R.
noviembre 16, 2020
Not happy with the shampoo/conditioner
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Sandra R.
noviembre 16, 2020
I am not happy with the shampoo and conditioner. I used the shampoo and conditioner and after, it made my hair feel "not clean" so, I tried again another time thinking that I didn't rinse the product out of my hair all the way. Not the case. My hair didn't feel as I expected from the ratings on the product.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sandra - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Tiffany S.
noviembre 12, 2020
Hair feels dirty the same day
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Tiffany S.
noviembre 12, 2020
I used this product for 3 weeks straight and each wash after my hair was dry it felt dirty by the end of the day. Just not for me.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tiffany - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Laura M.
noviembre 4, 2020
Nothing To Rave About
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Laura M.
noviembre 4, 2020
There is nothing to rave about eSalon shampoo & conditioner. Although the fragrance smelled nice, the shampoo left my hair feeling coarse and dry, while the conditioner left my hair feeling heavy and looking very greasy. Does not seem like the same formula found with the kit.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Laura - We’re truly sorry that our Color Care Shampoo + Conditioner Duo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Shonna F.
noviembre 2, 2020
Makes my hair feel like straw
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Shonna F.
noviembre 2, 2020
I'm not a fan of this shampoo and conditioner. It makes my hair feel like straw and it's much frizzier then normal.
I love the one that comes in the kit but it no longer has an autoship special on it. :(
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Shonna - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the experience that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Robin D.
noviembre 2, 2020
Not for me
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Robin D.
noviembre 2, 2020
I don’t think it hydrates my hair enough
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Robin- We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the moisture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kathleen A.
octubre 30, 2020
Not the shampoo/conditioner from coloring
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Kathleen A.
octubre 30, 2020
I had expected the same conditioner and shampoo from the coloring packets, but smell and hair’s response was different. On its own, my hair is limp and the ends fee dry. I will not reorder this set.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kathleen - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Amy D.
octubre 29, 2020
Not
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Amy D.
octubre 29, 2020
Did nothing for my hair that any other shampoo would do
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Amy - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Calleen C.
octubre 29, 2020
Needs better scent
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Calleen C.
octubre 29, 2020
Not the great smell like your Toner, that I love, but I’m sure it will make my color last longer.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Calleen - We’re truly sorry that the scent of our Color Care Shampoo + Conditioner Duo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection.
PUBLICADO POR:
Virginia L.
octubre 27, 2020
Feels good
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Virginia L.
octubre 27, 2020
Makes hair feel good. Nice shampoo, conditioner gets out tangles. Color has stayed longer. Only problem is the conditioner is so thick I’m unable to get it out of container without leaving upside down and taking off cap. I won’t be purchasing again.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Virginia - We’re truly sorry that our Color Care Shampoo + Conditioner Duo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Maria R.
octubre 27, 2020
Not happy
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Maria R.
octubre 27, 2020
This shampoo/conditioner made my hair flat and didn’t give body at all even after blow drying it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Maria- We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the volume that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Nicola G.
octubre 27, 2020
Ok...but not as impressive
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Nicola G.
octubre 27, 2020
I find this product is not the best in terms of quality. It does make my hair feel greasy.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Nicola - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Michelle O.
octubre 26, 2020
Disappointed
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Michelle O.
octubre 26, 2020
I wanted this because of what is sent with the color box each time, but I realize now that the samples sent must be a highly concentrated version of this set. Its not the same and I have to use alot of it to produce the results I need. My scalp also reacts negatively to the bottled product and not the sample sets.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Michelle - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the experience that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Willo B.
octubre 25, 2020
My hair does not like this product.
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Willo B.
octubre 25, 2020
I did ask for a refund for this product and they didn’t make me send it back for my refund, which I appreciated a lot.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Willo - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Allianz Bettina W.
octubre 24, 2020
Richt sehr süß
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Allianz Bettina W.
octubre 24, 2020
Ist mir zu schwer
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Allianz Bettina W. - Vielen Dank für Ihr Feedback. Wir bedauern sehr, dass unser Classic Shampoo + Conditioner Duo nicht Ihre Erwartungen erfüllt hat. Wir versuchen unseren Service sowie unsere Produkte stets zu verbessern und schätzen wirklich jede Rückmeldung. Wir hoffen, dass wir Ihnen auch weiterhin dabei können, Ihre Farbträume zu verwirklichen!
PUBLICADO POR:
Karen S.
octubre 21, 2020
Makes hair a little oily
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Karen S.
octubre 21, 2020
Makes hair a little oily
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Karen - We’re truly sorry that our Color Care Shampoo + Conditioner Duo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
elsa H.
octubre 21, 2020
Not a fan
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
elsa H.
octubre 21, 2020
Not what I need for my hair type
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Elsa- We’re truly sorry that our Color Care Shampoo + Conditioner Duo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Alison W.
octubre 20, 2020
Good but Conditioner was open already
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Alison W.
octubre 20, 2020
The shampoo and conditioner leaves your hair feeling lovely and soft. I noticed a marked difference in the texture of my hair after the first use. The only thing I would say was that when I opened the bottle of condition, the security peel was loos and had been placed on top of the bottle and the bottle was markedly lighter than the shampoo bottle, leading to the conclusion that perhaps the conditioner had been used or perhaps returned. I don't know, I just know that it wasn't right. My advice would be to check the security seals as soon as your order first arrives so that you can deal with it quickly.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Alison W. - Thank you for your feedback. We apologize for the disappointing experience you had with our Color Care Conditioner. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Jennifer K.
octubre 19, 2020
Good but ...
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Jennifer K.
octubre 19, 2020
Loved how soft my hair was after I colored my hair with your product. Wanted that same feeling without the color just by using the shampoo and conditioner. Unfortunately, it does not have the same affect.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jennifer - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the softness that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
April W.
octubre 19, 2020
Combo
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
April W.
octubre 19, 2020
I’m a little disappointed with the size of the bottles. I find the smaller packets u get r better than these ones n they smell better too. That’s my opinion tho.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
April - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Theodora C.
octubre 14, 2020
The smell...
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Theodora C.
octubre 14, 2020
Didn’t care for the fragrance, not pleasant at all. Will be ending auto ship on the set.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Theodora - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Lydia H.
octubre 13, 2020
possible
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Lydia H.
octubre 13, 2020
would like a nice fragrance
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lydia - Thank you so much for sharing your feedback on the Color Care Shampoo + Conditioner Duo with us! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Veronica M.
octubre 10, 2020
keeps the color; not clean hair
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Veronica M.
octubre 10, 2020
So far it's keeping the color better than the store bought ones. I feel like my hair is greasy or not clean after a few uses though.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Veronica - Thank you so much for sharing your feedback on our Color Care Shampoo + Conditioner Duo with us. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Peggie
octubre 9, 2020
It’s okay
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Peggie
octubre 9, 2020
Nothing to shout about. I didn’t repurchase
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Peggie - We’re truly sorry that our Color Care Shampoo + Conditioner Duo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sarah M.
octubre 8, 2020
Conditioner sucks
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Sarah M.
octubre 8, 2020
Absolutely horrible conditioner. Leaves my hair like horse hair. I've had a coue others try it and they say the same. Can I return things that are used
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sarah- We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the texture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Sandra K.
octubre 7, 2020
Hair
Calificado: Classic Color Care Shampoo
PUBLICADO POR:
Sandra K.
octubre 7, 2020
Tried it today I found it made my hair feel greasy at the roots
Even using small amount
Sorry
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sandra K. - Thank you for reaching out to us here at eSalon! We're truly sorry that our Classic Color Care Shampoo did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Kay F.
octubre 7, 2020
Not the same as the packs in the kits!
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Kay F.
octubre 7, 2020
I ordered these bc I thought they’d be the same products as in the color kits, they are NOT! They smell almost the same but the way they behave on your hair is totally different. There was really no difference between these “high end” special care products as suave, in fact the suave pro line may even be better.
I thought by using the eSalon products I would be taking better care of my hair but it just isn’t true. These products seem to be hard on hair.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kay- We’re truly sorry that our Color Care Shampoo + Conditioner Duo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Linda F.
octubre 2, 2020
Disappointed
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Linda F.
octubre 2, 2020
This did not work on my type of hair.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Linda - We’re truly sorry that our Color Care Shampoo + Conditioner Duo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kristy K.
octubre 2, 2020
Shampoo and conditioner
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Kristy K.
octubre 2, 2020
The shampoo didn’t really clean my hair. I have very dry hair. May not be the right product for my hair. The conditioner was good and softened my hair and gave it the hydration it needed.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kristy - We're truly sorry that our Color Care Shampoo + Conditioner did not quite meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Aileen L.
octubre 2, 2020
Shampoo and conditioner
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Aileen L.
octubre 2, 2020
Need to use a lot of shampoo to get it feeling clean. Need to use a lot of conditioner as well.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Aileen - We’re truly sorry that our Color Care Shampoo + Conditioner Duo did not quite meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
fran M.
octubre 1, 2020
Disappointed with product
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
fran M.
octubre 1, 2020
I like the shampoo/conditioner that comes with the color treatment. The bottles seemed like a different formula. It did not leave my hair as shiny and silky kind of dull and frizzy. Also, I thought they were $ 12 for both for first time purchase but they were $12 each. Disappointed !
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Fran- We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Mary G.
septiembre 24, 2020
Shampoo
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Mary G.
septiembre 24, 2020
I just didn’t like the shampoo I had to use a lot to cover my head
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mary - We’re truly sorry that our Color Care Shampoo + Conditioner Duo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
sylvia T.
septiembre 24, 2020
shampoo/conditioner
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
sylvia T.
septiembre 24, 2020
didn't see much difference from other brands
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sylvia - We’re truly sorry that our Color Care Shampoo + Conditioner Duo did not meet your expectations. We value every client, and look forward to providing you with a product that will better suit your needs.
PUBLICADO POR:
Melissa B.
septiembre 17, 2020
Not a fan.
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Melissa B.
septiembre 17, 2020
I do not like the shampoo and conditioner. Does not suds up and leaves my hair filling dirty. Will not buy again.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Melissa - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Shawnee P.
septiembre 16, 2020
Not what’s in the color kit as labeled
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Shawnee P.
septiembre 16, 2020
I used the sample size shampoo and conditioner labeled as classic that came with my color kit. Really liked the shampoo so I ordered the full size bottles. It was 38.00 including shipping and what I received was clearly not the same product as the color kit samples. When I reached out to esalon the response was they were out of the classic shampoo and conditioner so the shampoo in the color kit was actually a shampoo called alterna and was labeled as the classic shampoo. I’m so disappointed at how misleading that is and was really happy with the color kit but I definitely won’t be buying anything else if the products aren’t what the packaging says they are. Now I’m stuck with full size classic shampoo and conditioner that I won’t use.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Shawnee- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Anne Sophie G.
septiembre 15, 2020
Bon rapport qualité prix
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Anne Sophie G.
septiembre 15, 2020
Shampooing doux ainsi que l’après shampooing
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Anne Sophie G. - Merci beaucoup pour votre commentaire. Nous sommes ravis d'apprendre que vous soyez satisfaite de notre gamme Color Care Shampoing & Conditioner. Rien ne nous fait plus plaisir que de pouvoir créer votre coloration idéale et d'aussi apporter les soins nécessaires à vos cheveux pendant chaque lavage. N'hésitez pas à nous contactez si vous avez des questions.
PUBLICADO POR:
Dora A.
septiembre 12, 2020
Leaves my hair feeling like straw
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Dora A.
septiembre 12, 2020
I got an amazing sample my first time coloring but this shampoo and conditioner are not it. Smells great but leaves my hair feeling like straw and very dry. Will try another on the next order.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Dora- We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the moisture or texture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Roberta B.
septiembre 8, 2020
It smelled nice.
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Roberta B.
septiembre 8, 2020
The smell was about all this had going for it. The shampoo was too thin and had a hard time cleaning my thick hair and the conditioner was too thick! Love your hair color, but not the shampoo and conditioner. Sorry...
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Roberta - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kim D.
septiembre 5, 2020
Tried it -
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Kim D.
septiembre 5, 2020
I tried this product because it was on sale when I reordered my color. I did not like it as well with my hair as the kind I had been using. Maybe, it was just timing, but I felt like I lost more hair than usual when I used it. Might be just a coincidence, as I am going through menopause and many things are happening! May try again inn the future, but for now going back to old standby.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kim - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Katrina M.
septiembre 2, 2020
Cheap shampoo
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Katrina M.
septiembre 2, 2020
I generally use salon shampoo and conditioner this is basically panteen cheap store like shampoo definitely would not buy it again disappointed
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Katrina - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Elizabeth H.
agosto 26, 2020
Just okay
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Elizabeth H.
agosto 26, 2020
This shampoo and conditioner smells nice, lathers good, but doesn’t really do anything extra special. It leaves my hair feeling clean but also a bit dry.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Elizabeth- We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the moisture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Laura G.
agosto 19, 2020
ITS OK
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Laura G.
agosto 19, 2020
ITS OK......
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Laura- We’re truly sorry that our Color Care Shampoo + Conditioner Duo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
PUBLICADO POR:
Carolyn C.
agosto 18, 2020
Shampoo great
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Carolyn C.
agosto 18, 2020
I bought this duo as I got samples of it with my color. I really like the shampoo, and liked the conditioner in the sample pack, however, the conditioner is so thick I can't get it out of the bottle without taking the top off and doing a lot of shaking. If I could have, I'd have returned the conditioner. If I don't just throw it away, I'm going to have to add water until I can actually get it out of the bottle, but that seems to be defeating the purpose of the conditioner. I would not recommend.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Carolyn- We're truly sorry that our Color Care Conditioner was not as accessible as expected. We value every client, and look forward to providing you with a product that will better suit your needs.
PUBLICADO POR:
Andreia S.
agosto 18, 2020
Did not care for it
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Andreia S.
agosto 18, 2020
It left my hair feeling heavy.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Andreia - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Leslie G.
agosto 16, 2020
DUO NOT GREAT
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Leslie G.
agosto 16, 2020
The shampoo seems fine, lathers good. The conditioner isn’t doing the job. My hair has a lot of static when drying, and very fly away. Not good. Also the caps on both bottles have no snap lock when opening and closing. I will not be ordering the duo again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Leslie- We’re truly sorry that our Color Care Shampoo + Conditioner Duo did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Devayani M.
agosto 13, 2020
Spout
Calificado: Classic Conditioner
PUBLICADO POR:
Devayani M.
agosto 13, 2020
The product is too thick that it doesn’t come out of the spout. I was struggling in shower with wet hands. It was a frustrating experience.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Devayani- We're truly sorry that our Classic Color Care Conditioner did not have the consistency that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Lynne E.
agosto 11, 2020
Very drying
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Lynne E.
agosto 11, 2020
I expected more of a conditioning product. Left my hair very dry and frizzy. I will not be re-ordering these.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lynne- We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the conditioning that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
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