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PUBLICADO POR:
Brenda S.
agosto 26, 2018
Better than an old towel
PUBLICADO POR:
Brenda S.
agosto 26, 2018
A bit short (just to waist) and the placement choices of the 2 neck snaps could be placed a bit better. I’m only 85 lbs & smallest option strangled me, the wider option left cape gaping open. Next time I will use a clip to close it snuggly, but for 1st use, I was concentrating on other things. With all that being said, I’m still glad I had it to use.
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PUBLICADO POR:
Crystal L.
agosto 8, 2018
Not bad for the price
PUBLICADO POR:
Crystal L.
agosto 8, 2018
A little too plasticy, i wish it had a little more towel like texture. Not sure how long this would last for anyone who dyes their hair with regularity or ever tried to wash it.
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PUBLICADO POR:
Patti A.
julio 4, 2018
Nice Quality
PUBLICADO POR:
Patti A.
julio 4, 2018
The cape was a nice bonus with my first order.
It has a nice weight to it and it doesn't feel like a garbage bag. Very similar to a professional cape. I just wish it was a little bit longer.
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PUBLICADO POR:
Sinead S.
mayo 27, 2018
not exactly one size fits all
PUBLICADO POR:
Sinead S.
mayo 27, 2018
it's a decent size but the adjustable sleeves don't seem to accommodate much and they are awkward to fasten on one's own when one has rotator cuff problems in one's shoulders. Definitely still protects as I didn't get the "sleeves" fastened until I went to shower off the colour and there was no trace of dye on my clothes and it is also pretty waterproof, only feeling a little damp underneath when the shower hit it directly.
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PUBLICADO POR:
Ann S.
mayo 23, 2018
Beats staining your clothes!
PUBLICADO POR:
Ann S.
mayo 23, 2018
I recommend wearing a shirt under it gets hot wearing this cape and the plastic will stick to your skin. Other than that very minor issue, I love using the cape as it keeps from staining your skin, clothes, etc. You'll feel like you brought the salon experience to the privacy of your home.
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PUBLICADO POR:
Mhairie R.
abril 15, 2018
My clothes didnt get dyed
PUBLICADO POR:
Mhairie R.
abril 15, 2018
Unsure which is front and which is back...popper closure but only at the neck, leaving a big open bit. Some ties would have been useful- like salon capes have.
If you fasten poppers at the front then you are leaving plenty of opportunity for dye to end up down your front as you move your arms. Poppers at the back and the whole thing ends up in front of you if you lean over (maybe to reach dye or bottles or clips fallen on the floor) blocking your view and meaning you risk touching your clothes with dyed gloves when you move it back.
But its sturdy material, has a hook to hang it up and protected my clothes, so all in all not bad.
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PUBLICADO POR:
Sandra A.
marzo 27, 2018
Good cape, but wish it was a little longer
PUBLICADO POR:
Sandra A.
marzo 27, 2018
This is a good protective cape for hair coloring, and did the job well for me. I do think it needs to be a little longer and larger, though -- it might not fit the neck on a larger person, and could stand to be a little longer to catch any drips.
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PUBLICADO POR:
Angela C.
enero 20, 2018
Coloring lifesaver!
PUBLICADO POR:
Angela C.
enero 20, 2018
The worst part about coloring is deciding which old shirt to ruin time and time again. This cape saved my comfy, old t-shirt. It fit just right around my neck, not too tight or too loose. Hangs up nicely on my door until next time. Lifesaver!
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PUBLICADO POR:
Margaret F.
enero 16, 2018
Very impressed
PUBLICADO POR:
Margaret F.
enero 16, 2018
I figured this cape would be thin and somewhat cheesy in quality. Like everything I received from eSalon, the quality was fabulous. I now have the cape to use for my hair coloring as well as when I cut my son's hair. The cape is thicker and rubbery on the inside to prevent from sliding. I would give 5 Stars, but I did four stars only because I wish it was longer as it goes to just below the waist. Besides that, the quality is fabulous!
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PUBLICADO POR:
Rhonda B.
enero 3, 2018
Professional quality products
PUBLICADO POR:
Rhonda B.
enero 3, 2018
I was hoping that this wasn’t going to be made of cheap plastic, and I was pleasantly surprised! Although, I usually put on an old shirt to color my hair, you never know when this will be useful.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Katharina S. - herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass unsere Coloring Tool nicht Ihren Vorstellungen entsprochen hat. Wir versuchen unseren Service sowie unsere Produkte stets zu verbessern und schätzen wirklich jede Rückmeldung. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Christine D.
mayo 24, 2024
Ne peut donner d’avis
PUBLICADO POR:
Christine D.
mayo 24, 2024
Je ne peux donner un avis étant donné qu’il n’était pas dans mon colis, et le colis est arrivé abîmé.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Christine D. Merci pour votre commentaire. Nous sommes vraiment désolés que votre commande soit arrivée endommagée avec la cape manquante. Nous sommes revenus vers vous par email afin de remédier à cette situation. N'hésitez pas à nous contacter si besoin.
PUBLICADO POR:
Nadia K.
mayo 14, 2024
It is too dark, it makes stains on bathtub, shirt, and skin
PUBLICADO POR:
Nadia K.
mayo 14, 2024
It is too dark, it makes stains on bathtub, shirt, and skin and it doesn't cover gray for too long. very disappointing
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Nadia - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Cathy D.
abril 29, 2024
Small
PUBLICADO POR:
Cathy D.
abril 29, 2024
It's too small for my fat neck and small in general. But I'll keep it for when I help my friend
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Cathy,
We're truly sorry that our Protective Cape did not fit the way you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Ellen G.
abril 5, 2024
Not what I expected
PUBLICADO POR:
Ellen G.
abril 5, 2024
The cape is not only heavy but doesn't drape over your shoulders. It's a slippery materialI so I was constantly pulling it back & forth & then just bagged it. I'll go back to using the cloth one where material is soft & covers me front to back. Does not hang as shown on your web page.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Ellen,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tammy L.
diciembre 24, 2023
Never received
PUBLICADO POR:
Tammy L.
diciembre 24, 2023
I unfortunately didn't receive the cape in my last order, like I had hoped for.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Tammy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Elisa S.
julio 29, 2023
Too hot to wear this cape
PUBLICADO POR:
Elisa S.
julio 29, 2023
I wish it was waterproof but not so thick. The plastic cape makes me sweat in this heat. Maybe it's not going to be so bad in the winter. In the meantime, an old towel works better...
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Elisa - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Natalie P.
junio 15, 2023
Hate it. STaINS EVERYTHING
PUBLICADO POR:
Natalie P.
junio 15, 2023
The worst experience. I cancelled my plan months ago and my credit card was charged and an order sent out, no where to find a contact to talk to a PERSON. Such a frustration abusive process. Ruined several pillow cases and towels, STaIns everything. Bad
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Natalie - We are so sorry for any frustration about your account. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ann C.
abril 6, 2023
No cape in the kit
PUBLICADO POR:
Ann C.
abril 6, 2023
Why isn't there a cap?? Had one previously.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Ann - Thanks for taking the time to share your feedback with us! We apologize for any confusion. Each eSalon Custom Color Kit includes all of the necessary items for a bottle application. The Color Tools accessory kit will include a timer, clips, brush, and bowl. The Protective Cape is available for purchase separately. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sonya W.
febrero 19, 2023
Better if longer
PUBLICADO POR:
Sonya W.
febrero 19, 2023
Great quality product. Just wish it was longer
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Sonya: That's for sharing your thoughts. We will pass your feedback to our team.
PUBLICADO POR:
Delayna S.
enero 30, 2023
Grey coverage
PUBLICADO POR:
Delayna S.
enero 30, 2023
So this dye didn't cover up my grey's at all!!
I have very stubborn resistant gray hair and this color didn't work for me so I will probably not be buying it again. And the cape should come in different sizes just saying.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Delayna - We appreciate your feedback on our Protective Cape, and we're so sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Laura M.
enero 27, 2023
Very small
PUBLICADO POR:
Laura M.
enero 27, 2023
This is great in theory - home hair coloring can be messy. But the cane is super small, I’m confused by the neck size, and it also does not cover much.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Laura - We're truly sorry that our coloring cape did not provide the sizing that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Flore P.
enero 17, 2023
Cape
PUBLICADO POR:
Flore P.
enero 17, 2023
Les pants devant sont trop longs pour le rinçage des cheveux j’ai dû l’enlever car ça trempe dans l’eau.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Flore P. - Nous vous remercions d’avoir pris le temps de nous faire part de votre commentaire. Nous sommes désolés d’apprendre que vous n’êtes pas entièrement satisfaite de votre expérience avec notre Cape Protectrice. Nous cherchons sans cesse à améliorer notre service et nos produits et nous tenons à votre satisfaction en tant que cliente. Nous allons revenir vers vous par email afin de vous aider.
PUBLICADO POR:
Connie J.
agosto 3, 2022
Hate it and trying to cancel
PUBLICADO POR:
Connie J.
agosto 3, 2022
This is a scam and company won't cancel.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Connie - We are so sorry to hear our color did not meet your expectations. We also apologize for any confusion about enrollment in our Color Plan. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Andrea M.
junio 30, 2022
A lot hotter than I thought it would be
PUBLICADO POR:
Andrea M.
junio 30, 2022
More likely to default to bare shoulders with a bath towel wrapped around my body. Coverage and functionality are fine
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hi Andrea - We're truly sorry that our Protective Cape ended up being too hot for you. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
lisa S.
febrero 27, 2022
No gray coverage
PUBLICADO POR:
lisa S.
febrero 27, 2022
It didn't cover my gray hairs. It was also more of a hassle with the different steps than the store bought hair dye.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lisa - We truly appreciate your feedback! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Daryl S.
enero 22, 2022
protective cape
PUBLICADO POR:
Daryl S.
enero 22, 2022
I still have not received the protective cape. Everything else came but the cap
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Daryl - We truly apologize that your order arrived incomplete. We have reached out to you via email to see what we can do about remedying this situation. We value every client and look forward to providing you with your Protective Cape soon. Keep an eye on your inbox for more details.
PUBLICADO POR:
Marilyn L.
junio 17, 2021
Disappointed
PUBLICADO POR:
Marilyn L.
junio 17, 2021
While the quality of the cape was good the size was very disappointing. It was too short and one size does not fit all. If you snap the side where your arms suppose to be you better have super slim arms. If I knew that it would be so short I would not had purchased this item. At least it should cover all the way down to your waist the cape did not. That is why I gave it a rating of one star. For the quality of the cape I would have rated it a five star.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Marilyn - We're truly sorry that our Protective Cape did not provide the coverage that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Elizabeth E.
junio 3, 2021
Protective Cape
PUBLICADO POR:
Elizabeth E.
junio 3, 2021
Like 👍no more spills on me.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Elizabeth - We're so happy to hear that you enjoyed the Protective Cape! We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
Carrie H.
mayo 10, 2021
Small
PUBLICADO POR:
Carrie H.
mayo 10, 2021
It’s smaller than expected
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Carrie - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
.
abril 2, 2021
Okay
PUBLICADO POR:
.
abril 2, 2021
Okay. But restricting and cumbersome
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Good morning! Thank you for reaching out to us here at eSalon! We are so sorry to hear our Coloring Tool did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Crunchbucket
marzo 26, 2021
Ok quality but to short
PUBLICADO POR:
Crunchbucket
marzo 26, 2021
I was expecting it to be a salon length cape. The quality is pretty good but would be much much better if it was a normal salon length.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Crunchbucket - We’re truly sorry that our Coloring Cape did not provide the length you expected! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Karen B.
marzo 7, 2021
Good but smaller than expected
PUBLICADO POR:
Karen B.
marzo 7, 2021
Good quality but doesn’t cover all of top as hoped.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Karen - We're truly sorry that our Protective Cape did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Melissa S.
febrero 25, 2021
As seen
PUBLICADO POR:
Melissa S.
febrero 25, 2021
It looks exactly as advertised a bit snug on me but that is just me.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Janine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Melissa T.
enero 11, 2021
Button broke
PUBLICADO POR:
Melissa T.
enero 11, 2021
The material is nice and it covered me well. After the first use, when I removed the cape one of the buttons broke off.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Melissa- We're truly sorry that our Protective Cape was defective. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Ann C.
diciembre 16, 2020
CANCELLED
PUBLICADO POR:
Ann C.
diciembre 16, 2020
I CANCELLED MONTHS AGO AND THEY ARE STILL SENDING ME PRODUCT HORRIBLE
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nicole J.
noviembre 3, 2020
Get's the job done
PUBLICADO POR:
Nicole J.
noviembre 3, 2020
It's mediocre at best. I've used it, but I prefer wearing an old zip hoodie instead.
I wish that it was machine washable and shaped a little differently.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nicole- We’re truly sorry that our Protective Cape did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Deidre V.
octubre 21, 2020
Terrible. Unusable.
PUBLICADO POR:
Deidre V.
octubre 21, 2020
This cape is ridiculous.
MR hair color instructions are to apply hair color and then get in your shower, apply remaining hair color and work through. You would think the cape they offer would work with the instructions for their hair color. When applying their hair color you don’t want to wear anything that can’t be unbuttoned, since you rinse your hair out in the shower.
This cape:
It lays over your front and back like a bib.
It’s short, reaches just to waist
It does not cover your sides at all
It’s very thick and very hot, it makes you hot then sticks to your skin
If you want to have coverage of your chest and stomach while applying and waiting on your hair color you would need to wear something under your bib. If you don’t wear something under this cape you are completely exposed
There is nothing positive about this cape. Buy a black terry spa wrap for half the price and you will be much more comfortable.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Deidre - We're truly sorry that our Coloring Cape did not provide the easy coloring experience that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
ML18
octubre 12, 2020
not long enough
PUBLICADO POR:
ML18
octubre 12, 2020
The fabric quality was great, but this cape is to short to protect clothes when you are doing your own color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
ML18 - We’re truly sorry that our Coloring Tool Protective Cape did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Pam P.
agosto 9, 2020
Cape Length
PUBLICADO POR:
Pam P.
agosto 9, 2020
Wish it was a little longer
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Pam- We’re truly sorry that our Protective Cape did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Samantha C.
agosto 8, 2020
Not what I expected at all
PUBLICADO POR:
Samantha C.
agosto 8, 2020
It’s not a cape it’s a bib if you can call it that. It smaller then I ever imagined it don’t even fit around my neck and the NORMAL capes at the salons fit but this not even close
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Samantha - We're truly sorry that our Coloring Tool did not provide protection that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Robin H.
julio 26, 2020
I did not know you kept it.
PUBLICADO POR:
Robin H.
julio 26, 2020
I need a new one.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Robin- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Michaelene K.
julio 16, 2020
Cape
PUBLICADO POR:
Michaelene K.
julio 16, 2020
Too short does not adjust well around the neck
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Michaelene - We’re truly sorry that our Protective Cape- Coloring Tool did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Mary B.
julio 3, 2020
Never received
PUBLICADO POR:
Mary B.
julio 3, 2020
It's still in transit although my USPS app said it was scheduled for delivery on 6/26
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Mary B. - Thank you for your feedback! Upon reviewing your profile, it appears that your order may have been delivered after your message was sent to us. We have reached out to you via email to discuss this matter further. Keep an eye on your inbox for more details.
PUBLICADO POR:
Amanda C.
junio 28, 2020
Colour was wrong so won’t use this
PUBLICADO POR:
Amanda C.
junio 28, 2020
Bought this to do my colour
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Amanda C. - Thank you for your feedback. We're sorry to hear that you were unhappy with your color. Our Color Experts will contact you shortly. Thank you so much for your patience.
PUBLICADO POR:
KPBGI
junio 17, 2020
A must when coloring except....
PUBLICADO POR:
KPBGI
junio 17, 2020
This needs more sleeve length. Otherwise , easy to clean and use.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
KPBGI - We're truly sorry that our Protective Cape did not provide length of protection that you expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Karen L.
junio 11, 2020
Protective cape
PUBLICADO POR:
Karen L.
junio 11, 2020
Handy to stop stains on clothing
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Karen- Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon!
PUBLICADO POR:
Doris
junio 3, 2020
Material könnte weicher und fliessender sein!
PUBLICADO POR:
Doris
junio 3, 2020
Kunststoff ist sehr steif und unangenehm auf nackter Haut.
Man schwitzt sehr schnell unter dem Cape.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Doris - Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Wir bedauern sehr, dass Sie mit unserem Schutzumhang unzufrieden waren. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Irene Cordova
mayo 21, 2020
Ok to small
PUBLICADO POR:
Irene Cordova
mayo 21, 2020
Little to small short
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Brigitte - Nous sommes navrés que vous n'avez pas besoin de ce produit. Si cela vous intéresse, vous trouvez tous les autres outils, pour une coloration en toute confiance, dans votre compte !
PUBLICADO POR:
Grace C.
mayo 7, 2020
Cape kept the colour off my clothes
PUBLICADO POR:
Grace C.
mayo 7, 2020
Good cape but could do with some fastening at the back as it does not stay in place if you bend over the bath to rinse off colour.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Grace- We're truly sorry that our Protective Cape did not provide the coverage that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Catherine R.
mayo 5, 2020
Partial cape -doesn’t provide much cover
PUBLICADO POR:
Catherine R.
mayo 5, 2020
Not very helpful for protecting clothes. Skip this cape and just wear an old tshirt. It’s a waste of plastic and cash.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Catherine-We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Debra H.
abril 20, 2020
not worth the money
PUBLICADO POR:
Debra H.
abril 20, 2020
This cape was skimpy, more for a child than an adult. Not worth the money. Very disappointed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Debra- We apologize for the delay in our reply to your review. We're truly sorry that our Coloring Tool did not did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
SPARKLE
abril 18, 2020
Poor quality
PUBLICADO POR:
SPARKLE
abril 18, 2020
Wouldn’t recommend. Very thin . Poor quality. Not worth the money at all .
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
SPARKLE - We're truly sorry that our Coloring Tool did not provide the quality you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Joyce H.
abril 7, 2020
Short
PUBLICADO POR:
Joyce H.
abril 7, 2020
This cape is very short
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Joyce H. - We truly appreciate your feedback. We’re sorry to hear that you were disappointed by our Protective Cape. We're always looking to improve our service and products, and truly value everything our clients say.
PUBLICADO POR:
Patricia J.
abril 7, 2020
Tiny cape
PUBLICADO POR:
Patricia J.
abril 7, 2020
This cape is so small but it at least covered my shoulders
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Patricia J. - Thank you for your feedback! We’re sorry to hear that you were disappointed by our Protective Cape. We're always looking to improve our service and products, and truly value everything our clients say. Please keep your eye out for an email from us to assist you.
PUBLICADO POR:
Christina H.
marzo 27, 2020
Cheap plastic cape.
PUBLICADO POR:
Christina H.
marzo 27, 2020
I wanted to feel like I was at a salon. This was a cheap plastic cape. Might as well use a black trash bag. No different.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Christina H. - We're truly sorry that our Protective Cape did not work for you. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Pat F.
febrero 29, 2020
The Cape is a little short
PUBLICADO POR:
Pat F.
febrero 29, 2020
Nice material but seems too short. Would have liked a little more protection
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Pat- We're truly sorry that our Protective Cape did not provide the coverage that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Melanie C.
febrero 28, 2020
Too rectangular
PUBLICADO POR:
Melanie C.
febrero 28, 2020
It doesn't cover your arms because it's a rectangle. i think a circle would be better. It had a nice thickness to it though.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Melanie - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sara L.
febrero 24, 2020
stiff
PUBLICADO POR:
Sara L.
febrero 24, 2020
was stiff and what is the point of it when the color doesnt turn out at all please refund me all of my money
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Sara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Harriet K.
enero 14, 2020
Captain Cape
PUBLICADO POR:
Harriet K.
enero 14, 2020
Seems a little big to use. Need sizes.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Harriet - We're truly sorry that our Protective Cape was too big to use. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Monika J.
diciembre 23, 2019
Keine gute Grauabdeckung
PUBLICADO POR:
Monika J.
diciembre 23, 2019
Das Grau war nach 3 Wochen wieder da und ich hatte plötzlich den Kopf voller Schuppen. Es ist eben doch nicht so einfach, eine qualitativ hochwertige Haarfarbe herzustellen.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Monika J. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
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