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Didn’t cover my gray hairI am a little disappointed about this, I know my gray hair is alot and it is evrywhere but still i kept the color as much that I can handle for almost 50 mins and I see gray hair after I washed it :( and after one week I started to see my gray roots back! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBian- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
La formule abonnementJe n'ai pas compris qu'il s'agissait d'un abonnement. Je n'arrive pas à le désactiver..... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaurence G. - Merci pour vos commentaires. En examinant votre profil, nous constatons que vous nos équipes vous ont déjà assisté dans votre demande. N'hésitez pas à nous recontacter si besoin. |
Fehlende ArtikelHallo, Bin bei meine 3 Bestellung und schön fehlen Artikel... 1. Shampoo & Conditioner 2. Stain Guard 3. Stain Remover Eigentlich habe ich versucht den Formular auszufüllen für fehlende Artikel...aber senden kann man nicht...Bin bisschen enttäuscht,sehr schade! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDaniela N.- Es tut uns leid zu hören, dass Ihre Bestellung nicht vollständig bei Ihnen eingetroffen ist! Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Loved it, until...I was impressed with the color when I first did the application, although I didn’t notice my hair was any softer or less frizzy than using a store bought color. But, I was happy and ready to continue. It is two weeks post color and my grays are horrid! I have never had a hard time covering grays before and I look like it’s been 8 weeks since I colored my hair. I am willing to give Esalon one more shot to see if maybe the first one was a fluke. But if the grays continue to be this hard to conceal, I’ll go back to my $9 box. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTeresa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
colour was to dark for meliked the idea but colour was to dark for me 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRaynor - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
not happyMy hair did not turn the way it should be. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHoneygirl - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Left a red-ish colorGray coverage wasn't 100% and the color had a weird red tone to it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKarmarie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Falsche Farbe /Schlechte ServiceBin mit Kundenservice sehr unzufrieden, keine Rückerstattung wegen falsche Haarfarbe, keine Rückmeldung trotz mehrerer Email und Telefonate. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAksana S.- Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
I am a licensed hairstylist but loved the picture of the pearlized copperI loved the color this was supposed to be. I loved the way the system was set up and the directions. It started out too dark, made my hair feel strawlike, but this is old lady hair I am dealing with. The color faded quickly at the roots but left my ends dark. I will have to work at getting it back to where it was before I used it. Also as it faded it looked ash, seriously ashy, which isn't copper even pearlized copper it is just dull ashy brown hair. I do not want to continue receiving, I have tried to call and cancel as it was auto deducted from my paypal. I was glad to try it out, but not something I want to continue. Thank you. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGail - We’re truly sorry that our Hair Color did not meet your expectations. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Made my roots brassyHair is destroyer hoping salon can fix it once they reopen. Wish I’d never tampered with it! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |