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Custom Color Set
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66,689 Verified Client Reviews |
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Changing my star reviewI bought this product as a temporary solution to going to a salon as I don't want to find a hair stylist in a temporary city we aren't staying in. I've been a customer for over a year now and just recently they must have changed the formula. My gray hairs are fading through before it comes time to recolor my roots. I'm going to give it one more shot to see if it was a fluke or if they have genuinely changed the product. If that's the case I'll be discontinuing my services. 11 of 15 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Good product. But.....This is a good product and I like the way it didn’t dry out my hair like some of the other products I’ve used. However, I asked for my color to be auburn twice and even sent a picture and they kept sending me dark brown. For this reason I canceled my subscription. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
LindaDid not cover my grey 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Darker than expected compared to 1stHair turned out darker than the 1st time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheri - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too dark and residues on scalpsI've adjusted color twice but still too dark / black, however gray coverage is good. One constant issue is that the color leaves residues on scalp for a few days after coloring and it also make scalp itchy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYujin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong colorMy hair was supposed to be Ash Blond and it turned out a Chestnut color. Other than the color everything else was great! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We’re sorry to hear that your color came out lighter than you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order to a Color Requested. We look forward to crafting your custom color! |
DisappointedThis was my first use and I have about 35% gray, especially around hairline. This did not cover the gray well, I had to use another haircolor 2 weeks after coloring with e salon. Was very disappointed. Color was nice what did color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Don't RecommendColor did not come out as . Made hair really dry. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelliHope - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Did nothingI wanted to go a shade darker than my current color. My hair was med gold brown with highlights. I confirmed with a stylist before I got my color. It is the same color as it was and barely covered my highlights. Highly disappointed for the main reason I wanted to cover highlights and go darker again. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsAshley - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorI was eager to try this product. I have two issues with this product. First, I placed my order for buy one get one, but when I received my product, I only received one bottle. I then called the company and asked them where was my other bottle. The Rep stated that since I was only doing my roots. I will not get another bottle. I then asked why wasn't that spelled out while I was ordering? I got no answer. Second, I put the product in my hair and left it on for the allotted amount of time, it looked great, but two weeks later grey hair started popping everywhere. That was a waste of money. I won't be purchasing this product again. If they improve it, maybe, I'll try it again, but for now, I'll go back to my store bought hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |