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Custom Color Set
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66,655 Verified Client Reviews |
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I've tried it twice even with adjustment with small amount of pearl..Just cancel this account. I have dissatisfied with 2 orders. very drab color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Too darkColor is too dark and it is making my hair really dry. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Medium cool Beige BlondeTurned my hair a brassy orangy color, how can we fix this, not too happy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrandi- We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Not satisfiedMy grey's are still showing and yes I dyed it right. The color was just all wrong. The kit is great but just not happy about the color and coverage 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not good coverage for gray hairsUnfortunately it didn’t cover my grey hairs. They are all visible. Also the color isn’t unique in my whole hair. There are differences in some parts, especially previously colored sections appeared different color than my roots. I got disappointed :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuheyla- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
I don’t like the colorI don’t like my final color, is so dark. The attention and everything was perfect except my final color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolina- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Didn't stick to my hairI colored my hair with this following all directions. Within 2 weeks of coloring it, my gray was showing and my ash color from my previous color was coming through!!! Today I get an email they charged my card and shipped an "autoship". No email was sent to warn there was an upcoming automated shipment or that I was going to be charged. Horrible experience. Very disappointed. I'm hoping I'll be able to get a refund without disputing with Visa 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlison - There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Gray coverageColor did not cover grey roots very well. I have better coverage from beauty 🌎 color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not to goodIt did not take to my hair, when dry was just the same as before I dyed it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The smell was too powerful and dried out my hairI was hopeful that this product would work for me, but was very disappointed. First off the smell was very strong. So much so that by the time I got into the shower it was burning my eyes and nose, and my eyes would not stop watering. This alone would make me not want to use again. On top of that it really dried out my hair, and I am just now able to not have it full of static after 5 weeks. The color faded pretty quickly, and I can see my grey showing again. I am getting one more bottle due to the auto ship. I called to cancel the order, but was told that I could not cancel it even though it has not shipped. I will not be using it. Can you tell me the best place to dispose of this? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVanessa - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |