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Custom Color Set
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66,655 Verified Client Reviews |
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No changeHello, I am very disappointed in the product I purchased. It did not cover any of my grey hair. I followed instructions very carefully, unfortunately didn’t work. The same thing happened the last order I placed. I thought I would give it one more try, but basically same results. Sorry to have you tell you, I’m sure I will not be ordering from you again. 😒 Kathy Eckerle 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
It doesn't cover my grays very well.It doesn't cover my grays very well, I still have quite a few still showing, and it fades out within a week 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnita - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not what I was expectingMy hair feels more dry, not happy The color is not what I was expecting, thought my hair would be more gloden blonde & it looks like its light brown w red tint. Not what I was expecting..... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsA - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
RubbishCoulour did not even have a hint of purple. Came out flat brown. Going to try a 2nd time just in case it was 'my hair! ' 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Shipping/customer serviceThe shipping was not as stated, when contacted customer service it was my job to figure it out 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHayley - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong colorIt doesn't look like they made any changes to the color. I said I wanted a lighter, more blond color and my hair still is a reddish mouse brown. Not really into walking around looking like a mouse 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
My colorColor didn't last washed out very quickly seemed like a semi-permanent color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
ColorWas not happy with color, product was great! Good grey hair coverage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not what I thoughtThe color is much lighter then I thought it would be and it seems to be sporadic. The top is much lighter and the ends are much darker. The color doesn't seem like it colored correctly. I've never had this issue ith the box color I buy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShirley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
No Offers after nearly 5 yearsHi I have just changed my address as I have moved house and realised I have been using this product for nearly 5 years and have never been given a discount or offer and it is actually now quite expensive compared to shop bought dyes. I love the product but am seriously thinking about trying something else. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLorraine - We truly appreciate your feedback. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with an experience that will better suit your needs. Keep an eye on your inbox for more details. |