|
Custom Color Set
|
66,655 Verified Client Reviews |
|
Sort by: |
|
If you have very long hair...You must order twice... it’s just little.. I could cover just half of my hair. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsYujin J. - We appreciate your feedback. We're sorry that you couldn't color your hair as expected. Our Color Experts will reach out to you shortly. Thank you for your patience. |
Hair dyeI gave it a 3 star's because I thought because it was a salon hair dye it would last longer too, but I see that it not going the lind time fame before I have to dye again. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKaratsakashewa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not what I wanted.My color was a little brassy and the gray roots were really light. I haven't used color that often so I'm certain my inexperience was part of the problem. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBetty - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not correct coloring.I specifically stated in my instructions that I was ordering the light ash blond because my hair has Gold and Red undertones and I wanted a light blond without any hints of those colors coming through. After coloring my hair was COMPLETELY GOLDEN. I'm extremely disappointed as I was a previous customer and came back to give them another shot and now I'm not sure what to do. Very disappointed 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSusan - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I’ve been a little disappointed.My last 2 color sets have not covered my gray roots as they usually do. I left the color on my roots for 30 minutes last time, but the result was a transparent looking light red color that doesn’t match the rest of my hair that is a darker red brown. I’m not an expert, so I really need good instruction on this. Heidi B 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHeidi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Didn’t do anythingI used the recommended colorfill, then followed the directions and added the Demi color to my hair. Neither of the products seemed to work. Not even my lighter ends picked up color. No strawberry blonde throughout any part of my hair. I used the entire bottle and followed post coloring directions exactly. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMakayla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Medium blondeThis blend is on orange side. It defiantly does not blend with my Natural color. Even though I chose the lighter option when addressed my my colorist, I was under the impression that I was getting color to treat all my hair not just my roots. Even though the roots were my initial concern, I wanted a lighter tone all around, not just my roots and now they have a orange tint. Do not think I will reactivate my auto ship. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRoxanne - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
No noticeable color changeI tried this twice and sadly have been disappointed. Both times I could not even tell I colored my hair at all. I followed the instructions exactly. Nothing. Customer service was nice, but I am just not pleased with these color products. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKimberly - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not requested colorI'm dissapointed. I requested a more neutral shade with a hint of warmth but the color I received (and followed instructions for using) turned out VERY warm (orangeish). In fact, the color seems very close to the last color I received and wasn't satisfied with. The pic (of my desired color) I attached to my last order is much more of a rich, neutral medium brown base color, and the highlights are a caramel shade. I'll accept another free base color that attempts to meet the more neutral shade I'd like (with a touch of warmth). Otherwise, I'll be canceling my subscription since this isn't working out for me as hoped. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRachel - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Red was flatInstead of a deep rich merlot I ended up with a flat muted red , I’m going back cooper colored 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |