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Custom Color Set
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66,655 Verified Client Reviews |
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Coarse and damages hairI followed the directions very carefully, including the "very important final step" of massaging my scalp with leftover color mixed with water for 2-3 minutes in the shower. When doing so, the smell was overwhelming; it made me cough and it made my eyes water. The texture of my hair after washing with the shampoo and using the conditioner can only be described as damaged, coarse and straw-like. I am very disappointed in the condition of my hair following the application of this hair color. The color of my hair itself is great, but I am worried about the condition of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan E. - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Couldn’t color my rootsIt was a lot of steps to not get any lighter..I will stick to regular box color and the salon when they open again. Not worth $30 for no change. Followed directions completely. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole A. - Thank you for your feedback. We can see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
???I liked the hair color but I couldn’t get the dye to rinse out. My hair felt like oily, straw for days after dying it. That part I greatly disliked. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer C. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorNot happy with the color lasting. Will not order any more. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsEdna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
didn't feel "customized"as you can see, my roots are darker than the rest of my hair. i wanted an all over, one color look, but the colors sent to me for roots and ends were the same color, and now my roots are still darker. didn't feel like a customized color process after all was said and done. i really like the color my ends came out, but i'm highly disappointed with the roots. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSara M. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
StarsI tried to give you four stars but it won’t let Metz 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - Thank you for your review. |
Change colorStill not sure of color. Roots are not out enough to know for sure 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Just like any box color I've triedMy hair is still orange. I only went up a couple shades, asked for the neutralizer to cut down on brassiness. Not impressed, but not surprised I've never found a color that works for me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica G. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too DarkHello, The color ended up being to dark in comparison to the rest of my hair and created an obvious separation of the new roots and my fading highlights it didn't blend in naturally. Also after washing it the tone turned really red, and in pictures my hair looked burgundy. The quality of the hair color is nice but this was definitely the wrong color and too dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAsairet C. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
If you have very long hair...You must order twice... it’s just little.. I could cover just half of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYujin J. - We appreciate your feedback. We're sorry that you couldn't color your hair as expected. Our Color Experts will reach out to you shortly. Thank you for your patience. |