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Custom Color Set
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66,655 Verified Client Reviews |
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could of went to drug store alot cheapersent dark auburn 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMolly C. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nothing like I orderedVery disappointed, Color was supposed to be a bright copper blond but it barely covered my grey roots and regrowth and left them a horrible light brown and the rest of my hair it dulled and darkened the bright copper it already was. I used to use a garnier nutrisse color in vibrant light copper 74 but they stopped making it in the usa so I have been buying it from the ukraine on ebay where it is sold under a different name, I was hoping esalon might be my answer but unfortunately not. It looks like I am going to have to pay to go and get my hair sorted out now at a salon as I dont know what to do with the way it has turned out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVivian T. - Thank you for your feedback. We are so sorry to hear we haven’t met your expectations, and would like the opportunity to set things right. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not right colorI always love my hair color. They always make my color the way I want. But this past order it was wrong. My color is mahogany. Last order the color looks more like black! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria C. - We appreciate your feedback and we are glad that our Color Team could help you find the right color formulation. Thank you for your patience. |
Damaged HairThis was my second time to color my hair with E-Salon. I followed the directions and after I shampooed and conditioned my hair, I had to wash it again and it still felt waxy. Couldn’t get all the color out. Called customer service and they suggested I use baking soda with the shampoo and that should take care of the issue. While it helped, I still had to wash my hair 2 more times, so 6 times in all to get all of the color out and I was left with damaged hair. I called back again and they said they would send me some repair shampoo and conditioner. Before this I had hair below my shoulders and I ended up having to cut my hair short to right at my neckline because it was so damaged. I will not be using this product again. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsVivian B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
packaging and hair dye.I give it a 3 star because I liked how it was packaged and the directions. I have dyed my hair many times. When I placed my order I stated that when I dye my hair a darker brown it has red tint and when I dye it lighter it has a orange tint. Not pleased with the color . My hair was like a orange color and then you send me another one. Very dispointed with this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly F. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Still graythe service was great but the coverage was not good at all. So I can't depend on a product over the mail that doesn't work for me, I still have to fix my uncovered gray. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise H. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Way darker than what I selectedI was unable to get to the salon before the 2020 corona virus state shut down. I ordered a color that was medium brown, and told my colorist that I wanted something to get the red out. She adjusted the color and I was sent DARK brown because she thought the original color I selected would be too "warm". I have nothing against warm, it was the reddish orange color I didn't want. I am almost fully gray, so now I have dark red where I was gray and almost black for the rest of my hair. I am sad that I was sent such a dark color. After what seemed like an eternity of back and forth with the consultant, she said to patch test the color before hand but I couldn't stand waiting another week with no color for my hair, so I tried it. It is going to take many times going back to the salon to get this back to what I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina H. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Colour didnt lastLoved the colour but it only lasted 2 weeks trying lighter colour next time See what happens 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracey L. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Was not what I expectedLike it says will last up to 28 wash it doesn’t even last 3 wash all my gray hair starts to show up in front forehead 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGeeta S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HorribleIt didn't cover my grays at all and the color was WAY too light. Surprising since all of the reviews said it was quite dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLezlie M. - We appreciate your feedback, and we are glad that you could discuss it with one of our Color Experts. Thank you for your patience. |