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Custom Color Set
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66,637 Verified Client Reviews |
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Hair lossEverything was great except for one critical thing: my hair shed like crazy. At my age, I can't afford to lose additional hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane J. - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We look forward to providing you with a product that will better suit your needs. Please, keep an eye on your inbox for more details. |
Color was way wrongMy color was way too dark. The bottle said light brown, but now all my gray is dark brown, and my natural is screaming with lots of red undertones. They included some ash in the light brown, as I specified that my hair is prone to red tones, but there was clearly not enough. Unfortunately, because all the salons are closed due to quarantine, I have to live with this color for a while until I dare to try to correct it. I had misgivings going into this given how everyone's level of experience with color is different, and this was exactly what I feared would happen. Thankfully, I don't have to go to work, but it's still quite upsetting. I will not be ordering again. **** I can't seem to find a link to discontinue my orders, so be aware they make it hard for you to stop. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSTACY R. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Our Color Experts have been in contact via email and will be happy to assist in this process. |
no coverage of grayI followed directions perfectly. My gray roots are still gray---did not cover it at all. The color is a good match but no shine to it all. Very dull, very disappointed. 92 of 99 people found this review helpful. Did you? |
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Response From Our ExpertsJanice R. Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help. |
Couldn't tell a differenceI was expecting cool beige highlights, but instead it didn't even look like I colored my hair at all. Disappointed... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaty F. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't notice a differenceI used the product and I was disappointed at the results. There really isn't any noticable difference compared to my natural color (I chose a purple tone). 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley N. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something really important to us. Our Color Experts have been in contact via email and will be happy to assist in this process. We truly appreciate your feedback. |
Simply did not look goodI’ve been coloring my hair at home for a few years now. I really wanted to like this color but unfortunately it just didn’t turn out well. The color didn’t cover the few grays I have and didn’t cover my roots well at all. The packaging was great and the instructions were easy to follow though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina A. - Thank you for reaching out to us! We are so sorry to hear your color did not meet your expectations. Our Color Happiness Guarantee is something we take very seriously, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! |
Ok but not greatI was hoping that they would add something to not have my brown hair pull red but I don’t think they did. My hair is red brown now again unfortunately 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlicia L. - Thank you for reaching out to us here at eSalon! We are sorry to hear our color did not meet your expectations. We want to work with you to find a resolution and have your hair looking its very best. Please, keep an eye on your inbox for more details. |
DarkThe color was far too dark. Can I get a replacement for a lighter color? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsP P. - We’re sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have already been in contact via email to resolve your concern. Please let us know if there is anything else we can do to help! |
Smell Is very badI completed my color for the first time and the smell was horrible. A day later I am still fighting a headache. I have had my hair colored at salons for years but do not remember the smell being that strong. I am going to try another company that does not have ammonia or other things in their color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnonymous - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already discussed with one of our Color Experts. Please let us know if there is anything else we can help you with. |
Does not hold color around edges when using gelColor doesn't hold against gel or edge control. Gray is showing already. Used color after receiving it. the gold mixed with copper and mahogany gold mixture was was too mild. Customer service was great. Not satisfied with gray coverage or gold reflection 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela W. - Thank you for sharing your feedback with us. Upon reviewing your profile, I see that you have already worked with your colorist to resolve this concern. Please let us know if there is anything else we can do to help! |